Hilton Garden Inn Philadelphia Center City

Reviews

• AX

  Allen Xue

  2 days ago
  1.0
  We are extremely disappointed with our experience at Hilton Garden Inn Philadelphia Center City during the American Academy of Allergy Asthma & Immunology (AAAAI) 2026 meeting. We reserved and fully paid $570 for a 2-night stay (2/27–3/1). On 2/28 at 10:00 PM, we were told by the front desk that we had to check out because “night 2 was not in their system.” We showed our confirmed reservation record clearly stating 2 nights, but the staff repeatedly insisted the second night did not exist in their system. Despite having proof of payment and confirmation, we were forced to check out late at night so the room could be given to someone else. Being displaced at 10 PM during a major medical conference is unacceptable and extremely stressful. This situation reflects serious reservation management issues and a lack of accountability. We expect a full explanation and appropriate compensation for this unacceptable treatment.
• BA

  Brooke Ally

  3 days ago
  3.0
  My family of 5 stayed here for 2 nights. The room was clean and the location was within walking distance to many places. However, both nights we had to call repeatedly to get towels. They only provided 3 knowing we booked for 5 people. Then cleaned the room the next day and left 0 towels so again we had to call multiple times for towels again. We also had a leaky toilet. Thankfully the maintenance staff took care of that quickly. The staff was ok but on their phone quite often when we went into the lobby. Overall it was decent.
• MR

  Mendez RU

  Feb 24, 2026
  5.0
  One night stay in the city for a concert. This hotel was conveniently located and priced. Close to everything. Clean and friendly staff. Walkable to many China Town food gems and Reading Terminal Market. I would recommend and stay again. Note: Parking is separate but it is cheaper than other hotels garage parking /overnight daily prices.
• KD

  kermit davis

  Feb 18, 2026
  1.0
  We had a nice stay on January 16 to 18. The location is awesome. My poor rating reflects the terrible service that I have received when I realized that i left two shirts hanging in the room. I immediately called back and after multiple go arounds with the housekeeping manager and hotel manager, they found the shirts and referred me to I leftmystuff.com to complete the information which I immediately did. I had to wait for them to confirm and then I could enter the shipping information. Well, they never confirmed and calling about 12 to 15 times over the next month, I still have not gotten the confirmation or my shirts. Every time I call, I have to go through the whole story and then they tell me someone will call back. Several times I called an hour later and they would tell me they are trying to contact the other manager and they would return the call. To date I have never received a call or gotten my shirts. I guess they are lost.
• RM

  Riley Mclaughlin

  Feb 15, 2026
  2.0
  Be aware that Google shows pictures of a pool but it doesn’t exist. False advertising to my disappointed kids. The concierge recommended that we learn the difference between Google pictures and Hilton website pictures. Not really a customer problem here but unfortunately it became one.

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