Hilton Garden Inn Philadelphia Center City

Reviews

• AA

  Aarmieg

  Nov 16, 2025
  1.0
  Extremely Disappointing Stay – Far Below Hilton Standards I stayed at this property for several days and, unfortunately, the experience fell far below what I expect from Hilton. Throughout my stay, basic requests were repeatedly ignored. I asked for fresh towels—none ever arrived. I requested housekeeping—my room was never cleaned. Even a simple request for plastic utensils was dismissed because “they don’t bring those to the room.” The most concerning part came at checkout. My travel plans required me to remain in the area for a few hours, so I asked if they could hold my luggage. I was told the bellman “did not come in” and that there was no one available to assist. No alternatives were offered, no solutions were suggested—I was essentially told to handle it on my own. This level of service is unacceptable, especially under the Hilton brand. I hope management seriously addresses these issues, because no guest should have to experience this level of disregard.
• LE

  Logan Estes

  Nov 7, 2025
  1.0
  We have stayed multiple times in this hotel with no issue. However, for my recent reservation, we needed to cancel. We found out within the last couple days that my girlfriend is pregnant and the doctor advised us not to travel at this time. I first called the hotel to explain the situation. I spoke with a Andre or Deandre that explained due to the circumstance they would make an exception and cancel the reservation with a one night stay penalty. I thanked him for understanding the situation and contacted the booking company. I explained what I had been told and they sent an email to confirm the refund would be authorized to the hotel. After speaking with the travel company, I called the hotel back and asked if they had received the email. I spoke with a woman, maybe Shonda, who explained that the hotel was not supposed to offer a refund based on the type of booking. However, they would honor the refund because I had spoken with a previous representative at the hotel that confirmed the refund but if it happened again they couldn’t make an exception. I received a refund rejection letter from the travel company this morning. If you were going to deny my refund, I should have never been told you would offer one and then also you would uphold it despite policy because I had been told by an employee at the hotel. Though I understand policy, I went through multiple channels and spent time trying to sort this out, which would have been prevented with a simple no.
• MM

  Melissa Morante

  Nov 3, 2025
  1.0
  My son was traveling for a school conference and when he arrived at the hotel he was told he was unable to check-in because he's not 21. Not only is he 6 months away from turning 21, he was traveling for a student internship conference being hosted at the convention center next to the hotel with hundreds of other students who are also not 21. The hotel staff offered him absolutely no guidance on if there was another property to stay at or any other suggestions on how to resolve the problem. They were perfectly fine to throw him out on the street. He was traveling alone, from Florida, in a strange city. I did call Hilton to complain and someone from the property was supposed to get back to me in 3 days and I still haven't heard. Please know I that their guests safety is not the least bit important to them. Unfortunately I am a Hilton Honors member but I will likely be taking my business to Marriott moving forward.
• DT

  Dee Maree Taylor

  Oct 27, 2025
  1.0
  For the price I paid, this stay was a huge disappointment. There was no phone in the room to contact the front desk, and the lighting was terrible. Even worse, I heard a loud, high-pitched squealing noise coming from the air conditioning unit…it genuinely sounded like mice inside. Since there was no room phone, I had to use my cell to call the front desk, only to be left on hold for over 20 minutes with no answer. Eventually, guest services knocked on my door, but the staff member had no explanation for the missing phone other than saying, “there was an emergency previously in this room.” So apparently, the phone has a one-emergency limit? Unbelievable. When I went downstairs to speak with the manager (Sunday, 10/26, around 11 a.m.), he seemed completely unbothered and even irritated by my concerns. I didn’t catch his name, but he was wearing a black wedding ring and a necklace with the initial “M.” He said he’d send someone to check the noise and promised to add compensation points to my Hilton Rewards account, but, of course, nothing was ever added. Overall, this was one of the worst hotel experiences I’ve had. The constant squealing, the lack of response, and the indifference from staff left me feeling completely disregarded and uncomfortable. I handed my phone to the manager with the Hilton app opened and he wrote the number down from there… I didn’t give him the number, he wrote it down from the app
• MS

  mary sobiechowski

  Oct 27, 2025
  5.0
  We really enjoyed the great location as a family touring the city. Right by Reading Terminal Market- and Chinatown. The parking was the best rate for Philly - Next door for $40 for 24 hours. Also had free electric chargers for my EV. The included breakfast was ok _ Cereals, yogurts, pasties, sausage, oatmeal were very good but the powdered eggs were terrible. After seeing the ala carte breakfast menu - We will not get included breakfast but order off the menu as those items looked very good. There was no cleaners to attend to the room and we were there 3 nights with no one checking or cleaning. That was weird but they gave us extra towels. There were hundreds of teen athletes there for some sports events- fencing and rowing - so the cleaners where busy with entilted teens messes. The staff were friendly and nice. Overall - for the loacation, and It was clean and safe and we would go back and stay. Our view was of the roof of Reading Market and the parking lot. Next time I'll know to ask for a city view.

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