Business Details
About
Hotel
Experience Philly hospitality at DoubleTree by Hilton Philadelphia - Center City.
Centrally located in the heart of Philadelphia's cultural district on the Avenue of the Arts, this comfortable high-rise is within walking distance of many of Philadelphia's top attractions including the Pennsylvania Convention Center, City Hall and the Liberty Bell.
Enjoy breakfast on The Balcony overlooking Broad Street or indulge in casual fare and drinks in Standing O Bar/Bistro off the main lobby. Academy Coffee + Market serves coffee beverage by local roaster La Colombe. With event space perfect for large or small groups, our experienced sales team will skillfully arrange your corporate meetings, weddings, bar and bat mitzvahs, reunions and more.
DoubleTree by Hilton Philadelphia - Center City's 481 guest rooms, including 48 kitchenette suites, feature high-speed WiFi and many offer gorgeous city views.
Location
DoubleTree by Hilton Hotel Philadelphia Center City
237 South Broad Street, Philadelphia, PA
19107-5686, United States
Hours
Reviews
4.1
4,560 reviews
5 stars
2,222
4 stars
1,357
3 stars
475
2 stars
215
1 star
291
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous guests reported unsanitary conditions, including dirty rooms, hair in showers, and sightings of mice and cockroaches.
Staff Performance
While many reviews praised the friendliness and helpfulness of the staff, there were also complaints about unhelpful front desk service and rude receptionists.
Room Condition
Rooms were frequently described as outdated and in need of maintenance, with issues such as broken air conditioning, clogged sinks, and stained linens.
Location
The hotel’s location received positive feedback for being central and convenient for accessing local attractions and public transport.
Dining Experience
The quality and value of food, particularly the breakfast buffet, were criticized, with reports of cold food and high prices.
- EMEric Martin3 days ago5.0Firstly, the gentleman Torrel was so helpful, in the evening with gathering extra linens and glasses for us, in the morning with breakfast and coffee. The most amazing breakfast spread I've ever had staying at a hotel. The room was spacious, comfortable and the view from the 19th floor was lovely. We came for PAX Unplugged and this hotel was affordable enough and well placed enough to be sort of perfect. And to boot, Philly is just a lovely city! So thanks for having us! 🤓
- SHsarda hudson6 days ago4.0A quick girls weekend , perfect place to explore Philadelphia. The beds are comfy and rooms were warm . Great cookies also . The line was terribly long for check in but the workers did an excellent job and had zero attitude while checking everyone in . The parking -lot(cousin Claude lol our nick name for him ) attendant was excellent! Very helpful with filling in the gaps of what we didn’t know about the property ! A true gem to their team . Great stay we will be back ❤️
- JCJason CaplainNov 14, 20252.0MICE. I stayed here Oct 27, 28, 29. Room 920 I think initially. Checked into room. Saw small mice come out while I was just watching the World Series game. On the floor running and another next to the TV on the stand. They asked me to come down to get another key to another room. The manager met me at new room and was incredibly apologetic (and added points to my account to compensate for 1 of the nights). This is a very dated property. Rooms, hallways could use new carpet, paint, etc. But bed was comfortable and bathroom was clean. Great location for me (and the mice apparently). :)
- MCmyron colbertNov 1, 20255.0I apologize.I am not good with names , but the lady with the short gold hair who helped me with my checkout 11/1/25 at 11:00 am , she has great customer service and takes pride in her work. I would also like to thank her because when I called downstairs for a microwave.Basically, to make a long story short, I didn't receive it because they didn't have any.So what she did was told me to go downstairs to the restaurant and order something for the inconvenience, and she would waive the fee. that's going above and beyond, and I really love that about her. Also I would like to thank the lady who assisted me with my check in on 10/31/25 at 3:22pm she is well had short hair, but black hair. I love her service.She helped me out with figuring out what I should wear for halloween.I gave her two options and she helped me pick the right one. Also when there was a problem with my room during check.In she politely asked me if I would like another room and quickly took care of that matter for me.
- PDPaul DNov 1, 20252.0I spoke to a member of staff on the front desk on 25th October to enquire about leaving luggage at this hotel for a few hours on the day we were leaving the city, as we had an early check out from a different property, and our flight was in the evening. I was told there was absolutely no charge for this and no suggestion of ‘’tipping the staff’’ was made, nor was this explained that it is customary. When I arrived to collect my bags on 31st October, a porter took 60 seconds of his time to simply open the luggage room and move a the suitcases a matter of feet to the door, and I wheeled these myself to the revolving door. I said thank you and moved back to my group in the lobby. To my surprise this member of staff followed me and held a card to me showing he required a tip, and explained it was 4$ per bag! I found this unbelievable and told him I had agreed to leave my bags here on the 25th free of charge. He was not happy and began to explain that the front desk had no authority to do that. Why exactly do you need a tip to open a door and move bags a few feet? This appeared to be extortion and unprofessionalism. We agreed to settle on a $5 fee after a lengthy discussion and he looked at me blankly and offered zero gratitude. I was told ‘’If this was in New York you would certainly be paying’’. I would understand a tipping fee if you were taking bags to the other side of the hotel to a room, which could take a considerable amount of time and effort, but this was simply not the case. Can I suggest you discuss this matter with your team to avoid such confusion in the future?
Frequently Asked Questions About DoubleTree by Hilton Hotel Philadelphia Center City
What are the check-in and check-out times at DoubleTree by Hilton Hotel Philadelphia Center City?
Check-in time is at 4:00 PM and check-out time is at 11:00 AM.
Does the hotel offer free WiFi for guests?
Yes, WiFi is available in public areas along with public internet terminals.
Are pets allowed at DoubleTree by Hilton Hotel Philadelphia Center City?
Yes, both cats and dogs are welcome at the hotel.
Is there parking available for guests at the hotel?
Yes, the hotel offers both self-parking and valet parking options.
What dining options are available at the hotel?
The hotel features 4 restaurants including Standing O Bar/Bistro and Academy Coffee + Market serving local coffee.
Are there fitness or recreational facilities at the hotel?
Yes, there is a fitness center available for free and an indoor pool on the premises.
Does the hotel provide accessibility features for guests with mobility needs?
Yes, the hotel has accessible parking, an accessible elevator, and is mobility accessible.
What nearby cultural attractions can guests visit around the hotel?
Guests can easily visit the Pennsylvania Convention Center, City Hall, Liberty Bell, and the Avenue of the Arts nearby for cultural experiences.
Where can guests find places to eat or socialize near the hotel?
Nearby places include Standing O Bar/Bistro for casual dining, Perch Pub, and Del Frisco's Grille steakhouse for drinks and meals.
Are there any event venues close to the hotel suitable for weddings or meetings?
Yes, the Ormandy Ballroom and Arts Ballroom are nearby event venues suitable for concerts and events, and the hotel itself has 28 meeting rooms and event spaces.