DoubleTree by Hilton Hotel Philadelphia Center City

Reviews

• VL

  Valerie Leon

  1 day ago
  1.0
  The DoubleTree on Broad Street has many outstanding employees who truly understand hospitality. Ann, Tamara, Alien, and all the ladies at the front desk were consistently warm and professional. Michael, the lobby bar/restaurant supervisor, along with Tesfay’, Jarrell, and the bellman, provided excellent service throughout my stay. Their kindness and professionalism were the highlight of the hotel. Unfortunately, all of their hard work was overshadowed by the behavior of Randall, the manager, whose actions created the worst part of my experience. Randall ignored repeated maintenance issues in my room, including four days with no heat and a heater that made loud motorcycle‑like noises. Every day I was told the problem was “fixed,” even though nothing changed. Only after four days of discomfort did he offer to switch my room—and even then, he blamed me for the unresolved issues, including a coffee maker that was never cleaned or replaced despite multiple requests. His lack of follow‑through extended to other guests. My colleague had mice in their room, and although Randall promised help, he never sent anyone. Assistance only arrived at 11:30 PM, after my colleague had to call again and demand a room change. Randall’s attitude toward the women on staff was condescending, and he even accused another guest of lying during a separate issue. When his boss was present on March 1, he suddenly acted polite and attentive, making it clear that his customer service was performative, not genuine. The hotel has many exceptional employees —who deserve recognition. But Randall’s leadership undermines their efforts and damages the guest experience. His behavior reflects a serious management problem that needs to be addressed.
• TM

  T Mertz

  4 days ago
  1.0
  I stayed at the Doubletree for Valentines day. It was supposed to be a romantic getaway for a night. It was across the street from Music Hall which was extremely convenient as my fiancé and I were going to a show there. The room I had booked was the Queen bed high view room on the 24th floor. The Location and View are the only good things i can say about it. The room was literally right between the elevators really weird layout. The AC unit sounded like it was going to take off the whole night. Then the Shower did not work, it took maintenance 1 hour to fix it, I had called the front desk and the lady was extremely rude telling me I did not know how to turn a shower on. I was refunded $75.00, but the room was around $300.00. I will never stay at any Hilton hotel again. There are plenty of other hotels well within a 5 minute walk of Music Hall. Do yourself a favor and stay at one of those rather than this one. Also do not eat at the restaurant there. Food is way overpriced and not very good.
• IJ

  Ingrid M. Johnson

  Feb 22, 2026
  5.0
  This hotel offers exceptional service from start to finish. From Adelene at the front desk to Osman and Jus at the bellman station. Great people and eager to help make your stay a great one. Aaron met us at breakfast each morning with a smile and quick service. This is our second stay here in a year. Both times we had a clean room and the bed was sooo comfortable. My only complaint is the breakfast foods are subpar and we were charged $70 for two people. There are local restaurants in walking distance that would have served us better. This was not a negative reflection on the staff but the food itself. For that price, I expected better. The hotel is in walking distance to night life, local shopping and sightseeing. We love this hotel.
• ML

  Mr Luck

  Feb 22, 2026
  5.0
  This is my favorite hotel in Philly when I want to be close to the Kimmel Center! The location is close to several landmarks and good food options. Also, the location is wonderful because after seeing a show it is very convenient to just walk across the street to a nice comfortable room. During my latest stay, we had a minor issue and the staff expertly took care of the problem with care and extreme professionalism. We are definitely looking forward to returning the Double Tree Philly soon!
• CP

  Cameron Pampus

  Feb 7, 2026
  1.0
  I was going through an incredibly difficult week, and the desk staff was incredibly rude and insensitive. Ann actually hung up the phone on me when I was calling to confirm a room extension. She treats her staff like garbage, and her smile is as sickeningly sweet as her soul is dark. A motel would be a better experience, no microwave, the refrigerator doesn’t work, and the staff has absolutely no sympathy for people that would rather be anywhere else.

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