Canopy by Hilton Philadelphia Center City

Reviews

• KB

  Kaustav Bhattacharjee

  Jan 4, 2026
  4.0
  We had a pleasant weekend stay at this hotel in the heart of Philadelphia in December. The hotel is conveniently located near all the tourist attractions, and most of them are within walking distance. If you’re planning to visit the city’s highlights, this is an ideal place to stay. However, the rooms are quite small and cramped. But I can overlook that because of the hotel’s excellent and bustling location. We were pleasantly surprised to receive super early check-ins, which we didn’t expect. I want to express my gratitude to the front desk staff for their exceptional service. Overall, our stay was positive. The rooms were clean and comfortable, and I highly recommend this hotel to anyone visiting Philadelphia.
• SO

  Sandra Ojeda

  Jan 4, 2026
  5.0
  I stayed here for my birthday and everything was perfect! From the start, Sony was very welcoming during check in and noticed it was my birthday. We had dinner at the restaurant and Ben was wonderful, always smiling and nice to talk to. The next day at breakfast the girl who waited our table (don’t remember her name sorry, she had a mask) very sweet and polite. And last but not least, Ciara at check out very patient and friendly. The atmosphere in general is wonderful, valet parking very nice and on top of everything.
• RC

  Renia Carsillo

  Jan 3, 2026
  3.0
  Disappointing for a Canopy Collection hotel, even in a city. The room was dirty (dried urine on the toilet, dirty floors, and hair) and the lamps on the bed were broken when we arrived. When we told the gentleman at the front desk about it all he did was say, "Thanks for letting us know." He didn't offer to fix or clean anything or change our room (the hotel was not full). An important additional note for this hotel: Plan an additional $70 per night over whatever your rate is for valet if you have a car. The posted rate is $57 (excessive enough) but then there's an additional $13 in "parking tax". I've experienced a lot of excessive parking fees since 2020, but this one takes the cake as being the highest and takes 40-60 minutes to get your car. For that rate, it seems like they should at least be quick! Positives are that the bar and seating area in the lobby are cute, with great staff and decent drinks. We also had a decent view. This is a good hotel if you want to be able to walk basically everywhere in Center City area. But I would characterize it as on par with a Hampton Inn for service and room quality, not a Canopy Collection.
• AK

  Analee Kasudia

  Dec 28, 2025
  3.0
  Staff is great. Location is great. My +1 and I did not do valet and instead found parking elsewhere. Gym is good. ‘Premium’ room is spacious and nice. Overall decor of the hotel is nice. Despite all this, in the three nights here we did not get one full night’s rest because of the (1) sunken mattress, and (2) loud vent/AC when trying to keep the room cool for sleeping. It’s really disappointing given the price point of this place. Maybe management should take that $ and invest in new mattresses. We love the city, but unfortunately won’t be back here specifically due to the sleep situation.
• MQ

  M Quinn

  Dec 20, 2025
  5.0
  I came to Philly last week with my mom, aunt, and grandmother to see the Wanamaker light show, the Dickens village, and to visit the holiday markets at love park. This hotel was perfect. For starters the location couldn’t have been better. It was only a short walk to all 3 things we came to the city for. It was also incredibly convenient to get to reading terminal market, which I did every day for breakfast. The hotel also has a restaurant with very reasonable priced food, my aunt and grandma had lunch before we left and really enjoyed it. It’s in such a perfect spot for so many activities in Philly. The staff was so incredibly kind and helpful as well. My mom uses a wheel chair ant times and she and I arrived together. The staff was super helpful. Despite not having bell service at this hotel someone from the front desk offered to bring the cart with our luggage up for us so I could push my mom. They had a wheel chair that my grandmother was able to use from the hotel until hers was available. We unfortunately forgot the legs to hers and they gave us a set from theirs to use. And they were on top of things. One evening I came downstairs and there was a young child alone near the elevators. I mentioned it to the staff on my way past the front desk and they jumped into action. On my way back inside a few minutes later one of the lovely ladies working there stopped me to let me know they had found their parents and gotten them secure and taken care of. They were always kind and courteous. The housekeeping staff were very friendly and helpful when we needed something. The valet staff was also fantastic. Their manager personally assisted my grandmother and aunt with somethings. The rest of the valet staff were always there to open the door on the way in or out of the hotel. They helped me get to our vehicle to retrieve things. They were quick to get the car when we went to dinner and when we were leaving at the end of our stay. I cannot say an enough good things about every single one of the folks who were working the valet. Actually that would go for everyone I encountered at this hotel. Every staff member was kind and helpful. The room was nice. The bed was very comfortable. Hotel beds can be so so, but this was probably one of the most comfortable hotel beds I’ve ever slept on. And it was quiet! The rooms next to ours were occupied but I never once heard a single thing from either. I cannot recommend this hotel enough. I would love to stay there again.

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