Canopy by Hilton Philadelphia Center City

Reviews

• MH

  Monique Hart

  6 days ago
  5.0
  Everyone was very helpful, welcoming, and real. I didn’t get everyone’s names… the woman who checked us in Saturday night, the woman in housekeeping who came to our room, Brad(?) who was bussing at the restaurant, the woman working front desk overnight Sunday, and Felicia… everyone helped us out in some kind of way. My husband and I appreciate this type of kindness for the sake of kindness. Everything we needed help with was addressed very quickly and easily. As far as the hotel itself, it feels good to be there. It’s very clean and comfortable, from the lounge to the restaurant to the rooms. We loved the style too. West Elm meets street art. We liked the gym too. Used dumbbells, universal cable machine, treadmill. It was nice to have the option of the transfer room although we didn’t use it. Federal Donuts is a must!!!! Old fashioned donuts. Perfect texture and sweetness. This is close to the subway, shops, places to eat. Everything is within walking distance. We walked to the Philadelphia Museum of Art a couple of times, and that was the farthest place we visited. Will book again.
• ND

  Nakita Duncan

  Nov 17, 2025
  5.0
  The room was nice, bed comfy, very quiet room. Conveniently located to popular attractions and historic sites. I rated the room a four because it has a double shower head but only one worked. When I asked the front desk about the shower they said they would get an answer. The reason I gave the service a four is because I never got my answer. I would return though, and enjoyed my stay.
• RG

  Raul Gonzalez

  Nov 7, 2025
  3.0
  The employees at this hotel were amazing. The gentleman at the front desk, Sonny, was exactly what you would expect from a highly rated hotel. Now, that being said, the room we got was nowhere close to being better than a room at a motel six. Both mattresses were wore down in the middle. So wore down that your head is up, your feet are up, and your buttocks are on the board. What is the point of having such an amazing staff and such trashy mattresses. So for the staff, thank you for such an amazing experience. Definitely want to go back to Philadelphia. To the manager and owner, it's shameful to your staff and patrons to provide such a horrible room. If you can't own or manage properly get a different job and stop trying to own a hotel. People pay good money to get great service and proper rest. Once again to the staff, y'all are amazing.
• LW

  Lori Wright

  Nov 3, 2025
  5.0
  My family and friends recently spent a weekend at this property and it was amazing. The rooms are very nice, valet service was excellent, service was outstanding, and the restaurant connected had great food and service. The restaurant/bar connected is The Wayward and the ambiance is very nice. Drinks were on point, especially the Margaritas. Thank you to the bartender for customizing our drinks! The food was also amazing. This property is in a great walkable area and we enjoyed our stay. I'm a Diamond member and frequent traveler. No complaints, thank you Hilton Canopy Philadelphia.
• SS

  Sara Sanchez

  Nov 3, 2025
  3.0
  I had high expectations for the room since it really looked beautiful from the pictures. However, I was disappointed when arriving to my room. The carpet was visibly dirty, like it hadn’t been vacuumed or washed in weeks. A stain on the couch. Mold on the restroom shower door handles. I was wondering if it was my room only, but it was room 607. Some of the lights didn’t work when using the switch for them and the space was smaller than expected, it felt somewhat crammed. It felt weirder because the lobby was very nice and clean, and my room was not held to that same standard.

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