Canopy by Hilton Philadelphia Center City

Reviews

• MM

  Matthew Feehan (Matt)

  Feb 17, 2026
  5.0
  Front desk was friendly and attentive to our needs. Rooms were clean and accommodating. The bar staff on Valentine's Day was great. The valet service was super convient. It was also perfect having a PHL staple, Federal Doughnuts in the lobby for coffee and doughnuts in the morning in bed.
• CH

  C H

  Feb 14, 2026
  1.0
  What’s up with these hotels that don’t have real bathroom doors. So incredibly sick and tired of bathroom doors that don’t shut all the way, have massive gaps. This is a rant now I get it, but do better. Make a damn door that shuts.
• AA

  Alan

  Feb 12, 2026
  4.0
  This is a solid 4 star hotel. The rooms are clean with modern decor. Bathrooms with limited amenities. They provide a glass water bottle to fill up with water at the filling station near the elevators. Beds are a bit on the soft side but location near the convention center and Chinatown are convenient. I didn’t try the restaurant and they have a very limited snack “shop” with a few chips and cookies but not much else. Nice gym albeit small on the lower level. Biggest problem was the noise. The doors and walls don’t seem to be thick as I often heard the staff moving things through the halls. Staff friendly and helpful.
• AR

  Angela K. Rivers

  Feb 12, 2026
  1.0
  I am writing this review after one of the most disturbing experiences I have ever had. What occurred was not a simple misunderstanding but an aggressive, humiliating, and hostile confrontation that no human being — let alone a paying guest — should experience under the Hilton brand. I have been staying at this location for over a week due to burst pipes in my home and intended to remain for several months during renovations. Until this incident, my experience with the front desk, restaurant, and maintenance staff had been positive. On 2/11/2026, I approached the front desk to ask whether there was a quiet space my husband (a university professor) could use to teach his 5:30 PM live remote class. I was told a meeting room would work for our needs. I went upstairs to confirm the space and returned to verify after seeing it in use. I was reassured it would be fine to use that evening. Relying on that assurance, we entered around 5:20 PM so he could set up before class began at 5:30 PM. There were leftover items from a prior meeting (blank sticky notes and catering remnants), but we used only one small corner and disturbed nothing. Around 6:45 PM, a cleaning staff member (an older white woman who later refused to identify herself) entered asking when we would be finished. We explained the class would conclude at 7:30 PM but welcomed her to begin cleaning. She left appearing irritated. Minutes later, she returned with Angel (later identified as the banquet manager), who stormed in yelling, “You cannot be in here! You have to leave!” while my husband was actively teaching live. There was no introduction or attempt to verify whether we had permission — only shouting. Her behavior forced my husband to abruptly disconnect from his university class to avoid having hotel staff yelling in the background. It was professionally humiliating. Despite my repeated explanations that we had been granted permission earlier in the day, they continued to berate me, raise their voices, and insist that we “get out.” I was not spoken to as a guest but as though I were trespassing. In the hallway, the escalation intensified. When my husband briefly attempted to step into a nearby restroom to compose himself, the banquet manager loudly declared he could not use it and that we could not remain on the floor — despite us staying on that very floor. Although I stated multiple times that we were registered guests, her insistence that we leave made it evident she had already decided we did not belong. Both women demanded to know who we were but refused to properly identify themselves, aside from one stating, “I’m the manager.” The only reason I knew Angel’s name was because I read her name tag. It was only after reporting the incident that I was formally informed of her role. While downstairs obtaining a new key, the banquet manager was speaking negatively about us to other staff as though we were at fault. When I asked her to accurately describe how she approached us, she denied everything. Once back on my floor, we and other guests could hear her yelling at maintenance to lock all meeting rooms, repeatedly referencing “private information” that was not present. The implication that we had engaged in criminal misconduct was vile and deeply offensive. This must be stated: As two Black guests in our 30s, it is impossible to ignore how quickly we were treated as intruders—rather than guests who had simply followed staff guidance—by these older white women. The tone, escalation, and immediate presumption that we needed to be removed was racially charged, agist, hostile, and dehumanizing. The way we were shouted at, pursued, and publicly framed for wrongdoing created an atmosphere that was deeply unsafe. We are not upset that there was confusion about room use. Mix ups happen. We are, however, absolutely livid and traumatized by how we were spoken to and treated. A front desk associate apologized, but the individuals involved have not taken any accountability. I will be escalating this matter to Hilton corporate.
• LC

  Latoya Carter

  Feb 2, 2026
  1.0
  DO NOT STAY AT THIS HOTEL. This hotel is gorgeous but the customer service issues exceed the hotels beauty. During my stay the valet company misplaced my car. When I say misplaced I was on the verge of reporting my car stolen. When my car was located it smelled like marijuana. The hotel is quick to tell you the valet is an outside company. So even though the hotel will charge you and take your money all they can do is give you contact info for the company. The actual valets were the most unprofessional people you ever want to meet. Thankfully this issue was able to be resolved upon checkout and I was not the only person demanding the valet charges be reversed. Then I get home only to notice a charge on our credit card for the hotels restaurant that we never ate at. Again, the restaurant issue is not easily resolved and Hilton customer service is only able to give you contact information but can't actually assist you. Never Again!!!

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