Best Western Plus Philadelphia Convention Center Hotel

Reviews

• RR

  roamic

  4 days ago
  1.0
  This was a horrible experience. The room they put us into was next to a group of young, maybe intoxicated, party guests. Our room was 204, their room 203: They continually slammed their room doors and yelled and sat outside in the hallway in front of our room. Eventually we called desk (three times before situation was resolved) and they "tried" to quiet this group of people. This happened on Thursday, Friday night. Saturday night another very loud, couple was put in a room maybe 205/206: The profanity and screaming and slamming of doors was horrific. We had attended a play and did not come into our room till 11:30 p.m. We mentioned this to night clerk immediately and with no results.. At 2:45 a.m. I called again and they said they'd come up (we were on the second floor) how long does that take for problem to be resolved. Why would this hotel put party goers next to older people (husband is in his 80's?) Why didn't they move said guests to another room where they could be as obnoxious and rude as they wanted. We were exhausted and had a 9 hour drive to return home on Sunday. I'll never book a room at a Best Western again.
• VC

  Veronica Carvajal

  Apr 12, 2026
  1.0
  I came to this place because it has good reviews, what a lie they gave me 1 room that smells disgusting so I asked to be moved to another room the 2nd option was worse no smells but the bed sheets were no changed the bathroom has so many hair like someone has a hair cut there it was soooo disgusting I asked no to be moved again but send someone to clean it and the guy a the front desk said that there is nobody who can clean the rooms it is 6pm is no late, and also he said that if I want I have to go to the front desk and get the bed sheets and clean the room by myself so I went down he gave me clean sheets but the sheets where for a queen size bed and thr bed from the room was a king size what a nightmare
• RF

  Rick Frei

  Apr 11, 2026
  5.0
  I know what the reviews say. I can only go by my experience. The room was clean, no bugs, comfortable bed. The staff was courteous and friendly---every single person, right down to the guy who bused the breakfast buffet who greeted me with a hearty, "Good morning Sir!" The breakfast bar has a Belgian waffle maker and decent coffee, and didn't run out of food at 8am like a lot of places. The neighborhood looks rough, but as a long time Philadelphian, I know the area is safe, just a few blocks from Chinatown and one block off Broad Street. I would definitely stay here again.
• TR

  Teri Rice

  Apr 9, 2026
  1.0
  Room A/C unit didn't work, and blew directly into a wall with the sleeping area not even close to it. Called front desk from room phone, always busy. Called hotel from cell phone, no one answered. Parking lot is 3 blocks away with only 12 or 24 hr charges for hotel guests.
• CS

  Charles Schalk

  Apr 5, 2026
  1.0
  We had no hot water. When I called front desk, a guy came and not so surprisingly confirmed no hot water. After taking a cold shower belatedly offered another room and no credit. Breakfast area was a pleasingly large room but drops left of the waffle batter and most food cleaned out a full hour before end of time.

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