Best Western Plus New Cumberland Inn & Suites

Reviews

• LT

  Lori Teliha

  Apr 1, 2026
  1.0
  Staff barely speaks English so that’s no help to people who don’t speak other languages, dirty pool, gym smells awful, the staff doesn’t vacuum the stair wells… and the walls are infested with mold and the owner to this location does not care that he is making people sick! We were told by the people helping to fix the walls after a flood that at the flood before the one recently that the owner had them spray the walls, wipe them down and cover them… the carpets in that hall that the flood happened didn’t get replaced, just sucked the water up… the washer and dryer do not get the clothes clean what so ever and the dryer doesn’t get the clothes dry on the first run, they don’t give quarters to their customers, we were told that the staff gets them before customers.
• JP

  Jay Prince

  Mar 29, 2026
  4.0
  Overall, my stay here was pleasant. The front desk attendant was friendly and helpful at check-in, the room was clean, and the breakfast this morning was decent. My only complaint is the Wi-Fi service. I travel frequently, so I regularly use Wi-Fi wherever I am, and typically with no issues. On this trip, I had both laptops, two phones, and one tablet, and I experienced difficulty connecting to the hotel's network. And while I appreciate the front desk attendant coming to my room to assist with connecting, the problem was not totally resolved.
• EK

  Eileen Kroh

  Mar 20, 2026
  5.0
  The staff was very friendly and accommodating special requests were no problem. The room was beautiful andb spacious.There was a refrigerator and a microwave , and they have a breakfast in the morning. I feel it's a wonderful place to stay they made me feel welcome and part of the family.
• KF

  Karina Del Olmo Fasanando

  Mar 17, 2026
  3.0
  It’s a nice hotel right off the highway. It has a gas station and McDonald’s 2 minutes away. I was confused at how the check in process was. When I checked in I was very confused as to why the front desk guy felt the need to take a picture of my ID. I would get making a copy but to take it with his personal phone just seemed off.
• SR

  Sue robin

  Mar 13, 2026
  5.0
  I had a great experience staying at this motel. The front desk staff was very friendly, polite, and always ready to help with anything we needed. Check-in was quick and smooth. The housekeeping team is doing an excellent job. The rooms were very clean, well organized, and smelled fresh. You can really see that they care about maintaining the property. The room itself was comfortable, quiet, and well maintained. Everything was neat and in good condition, which made our stay very relaxing. Overall, this is a wonderful place to stay. Great service, clean rooms, and very helpful staff.