Holiday Inn Express & Suites New Castle by IHG

Reviews

• JS

  Jon Shaffer

  Dec 19, 2025
  5.0
  I stay at many different hotels for my work and This one is among the best. Front desk is friendly and efficient, rooms are clean. Great hotel overall.
• AA

  Al Amin

  Nov 16, 2025
  1.0
  Disgusting. Had to change rooms twice, and had hair and filth all over room and beds, never cleaned. Was lied to by manager about refund, and said they'd email the customer service for company I booked with for refund, never got it. Hampton Inn next door was way cleaner and renovated, highly recommended and way nicer service and phenomenal rooms! Do NOT stay here, the lazy house keeping does not clean the rooms. The room looked like the photos attached , disgusting. UPDATE: As of 11/19/2025 refund was issued, which is appreciated, room was still disgusting doesn't change that fact.
• ZM

  Zack Murdock

  Oct 15, 2025
  1.0
  There was blood and questionable other stains on the sheets. The carpets were so dirty that my feet were black. There were hairs everywhere in the bathroom that were not ours. There were DIRTY q-tips in the bathroom trash when we checked in. I had to go out and buy my own sheets and pillows and slippers. Stay at your own risk.
• RB

  Rob Baugh

  Sep 19, 2025
  5.0
  I loved this hotel! There were a few things that might need attention but nothing that I would say is a problem. I was on the road and looking for a clean reasonably priced hotel. I was tired and had been driving a while. People are the biggest asset any business has. I approached the desk and met one of the nicest people I've met. Paula working the front desk was just amazing. She helped us with checking in at a reasonable rate and very informative regarding the surrounding area for food. Thank you Paula for restoring my faith in customer service!! The hotel is very nice, bed was wonderful, and the breakfast was very good.
• CF

  Corey Franco

  Sep 16, 2025
  5.0
  I stayed here for three days while visiting family and really enjoyed it. I picked it for the central location but ended up pleasantly surprised. The manager even called after we checked in to make sure everything was good, which was such a nice touch. Our room was big and comfortable, and breakfast was amazing, the cheesy bagels are way too good. I also loved the coffee machines that grind the beans fresh, definitely had some great cups of coffee.