Holiday Inn Express & Suites New Castle by IHG

4.2
399 reviews
Hotel Exterior
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Business Details

2732 West State Street, New Castle, PA
16101, United States
(724) 714-0000
https://www.ihg.com/holidayinnexpress/hotels/us/en/new-castle/ncpes/hoteldetail
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About

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Whether you’re in New Castle for work, here for a quiet vacation or just passing through, this Holiday Inn Express & Suites New Castle has great business and leisure facilities for anyone would need. Stay connected with free high-speed internet access; catch up on emails in the business center or from the comfort of your room. Get the best start to your day with the hotel's signature Express Start Breakfast on the house. Holiday Inn Express & Suites New Castle provides clean guestrooms and fresh beds. Linens and duvets are washed fresh for every guest. You will rest easy on our pillow top mattress with plush comforter and crisp white duvet with comfy pillows. Take some time out and have a coffee with friends or colleagues in the lobby – the coffee bar is available all day. The hotel also offers complimentary parking, a fitness center and a swimming pool for the perfect blend of physical fitness and relaxation. Nearby attractions include but are not limited to the Grove City Outlet shopping, Moraine State Park, Lawrence County Fairgrounds, McConnell's Mills, Living Treasures Animal Park and much more. Our scenic location is a perfect mix of small-town warmth and big-city adventure.

Location

Holiday Inn Express & Suites New Castle by IHG
2732 West State Street, New Castle, PA
16101, United States

Hours

Reviews

4.2
399 reviews
5 stars
243
4 stars
82
3 stars
24
2 stars
9
1 star
41

What are people saying?

AI-generated from recent customer reviews

Cleanliness Issues

Multiple reviews highlighted concerns about cleanliness, including dirty sheets, hair in bathrooms, and unclean common areas.

Customer Service

While some staff members received praise for their friendliness and helpfulness, others were reported as rude or unprofessional, leading to mixed experiences.

Room Quality

Guests reported inconsistent room quality, with some rooms being clean and comfortable, while others had issues like malfunctioning A/C, unpleasant odors, and inadequate maintenance.

Breakfast Experience

The breakfast offerings received mixed reviews, with some guests enjoying the variety while others found the food stale or lacking.

Management Response

Several guests expressed dissatisfaction with management's handling of complaints, particularly regarding billing issues and room assignments.
  • AA
    Al Amin
    Nov 16, 2025
    1.0
    Disgusting. Had to change rooms twice, and had hair and filth all over room and beds, never cleaned. Was lied to by manager about refund, and said they'd email the customer service for company I booked with for refund, never got it. Hampton Inn next door was way cleaner and renovated, highly recommended and way nicer service and phenomenal rooms! Do NOT stay here, the lazy house keeping does not clean the rooms. The room looked like the photos attached , disgusting. UPDATE: As of 11/19/2025 refund was issued, which is appreciated, room was still disgusting doesn't change that fact.
  • ZM
    Zack Murdock
    Oct 15, 2025
    1.0
    There was blood and questionable other stains on the sheets. The carpets were so dirty that my feet were black. There were hairs everywhere in the bathroom that were not ours. There were DIRTY q-tips in the bathroom trash when we checked in. I had to go out and buy my own sheets and pillows and slippers. Stay at your own risk.
  • RB
    Rob Baugh
    Sep 19, 2025
    5.0
    I loved this hotel! There were a few things that might need attention but nothing that I would say is a problem. I was on the road and looking for a clean reasonably priced hotel. I was tired and had been driving a while. People are the biggest asset any business has. I approached the desk and met one of the nicest people I've met. Paula working the front desk was just amazing. She helped us with checking in at a reasonable rate and very informative regarding the surrounding area for food. Thank you Paula for restoring my faith in customer service!! The hotel is very nice, bed was wonderful, and the breakfast was very good.
  • CF
    Corey Franco
    Sep 16, 2025
    5.0
    I stayed here for three days while visiting family and really enjoyed it. I picked it for the central location but ended up pleasantly surprised. The manager even called after we checked in to make sure everything was good, which was such a nice touch. Our room was big and comfortable, and breakfast was amazing, the cheesy bagels are way too good. I also loved the coffee machines that grind the beans fresh, definitely had some great cups of coffee.
  • VS
    Vanessa Stamper
    Jun 30, 2025
    4.0
    The girl setting up breakfast was not nice
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Frequently Asked Questions About Holiday Inn Express & Suites New Castle by IHG

Does the Holiday Inn Express & Suites New Castle provide accessible parking?

Yes, the hotel offers accessible parking for guests who need it.

Is breakfast included with the stay at Holiday Inn Express & Suites New Castle?

Yes, a complimentary buffet breakfast is available to all guests.