Business Details
About
HotelWedding VenueBusiness Meeting LocationsHoliday Inn Express
Whether you’re in New Castle for work, here for a quiet vacation or just passing through, this Holiday Inn Express & Suites New Castle has great business and leisure facilities for anyone would need. Stay connected with free high-speed internet access; catch up on emails in the business center or from the comfort of your room. Get the best start to your day with the hotel's signature Express Start Breakfast on the house.
Holiday Inn Express & Suites New Castle provides clean guestrooms and fresh beds. Linens and duvets are washed fresh for every guest. You will rest easy on our pillow top mattress with plush comforter and crisp white duvet with comfy pillows.
Take some time out and have a coffee with friends or colleagues in the lobby – the coffee bar is available all day. The hotel also offers complimentary parking, a fitness center and a swimming pool for the perfect blend of physical fitness and relaxation.
Nearby attractions include but are not limited to the Grove City Outlet shopping, Moraine State Park, Lawrence County Fairgrounds, McConnell's Mills, Living Treasures Animal Park and much more.
Our scenic location is a perfect mix of small-town warmth and big-city adventure.
Location
Holiday Inn Express & Suites New Castle by IHG
2732 West State Street, New Castle, PA
16101, United States
Hours
Reviews
4.2
401 reviews
5 stars
245
4 stars
82
3 stars
24
2 stars
9
1 star
41
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous customers reported unsatisfactory cleanliness in rooms, including hair, stains, and unclean bathrooms.
Customer Service
While some staff members received praise for their friendliness and helpfulness, others were criticized for rudeness and unprofessional behavior.
Breakfast Quality
Feedback on breakfast was mixed, with some guests enjoying the variety while others found it lacking in freshness and options.
Room Comfort
Guests appreciated the spaciousness and comfort of the rooms, but there were complaints about maintenance issues such as malfunctioning A/C and poor water pressure.
- JSJon ShafferDec 19, 20255.0I stay at many different hotels for my work and This one is among the best. Front desk is friendly and efficient, rooms are clean. Great hotel overall.
- AAAl AminNov 16, 20251.0Disgusting. Had to change rooms twice, and had hair and filth all over room and beds, never cleaned. Was lied to by manager about refund, and said they'd email the customer service for company I booked with for refund, never got it. Hampton Inn next door was way cleaner and renovated, highly recommended and way nicer service and phenomenal rooms! Do NOT stay here, the lazy house keeping does not clean the rooms. The room looked like the photos attached , disgusting. UPDATE: As of 11/19/2025 refund was issued, which is appreciated, room was still disgusting doesn't change that fact.
- ZMZack MurdockOct 15, 20251.0There was blood and questionable other stains on the sheets. The carpets were so dirty that my feet were black. There were hairs everywhere in the bathroom that were not ours. There were DIRTY q-tips in the bathroom trash when we checked in. I had to go out and buy my own sheets and pillows and slippers. Stay at your own risk.
- RBRob BaughSep 19, 20255.0I loved this hotel! There were a few things that might need attention but nothing that I would say is a problem. I was on the road and looking for a clean reasonably priced hotel. I was tired and had been driving a while. People are the biggest asset any business has. I approached the desk and met one of the nicest people I've met. Paula working the front desk was just amazing. She helped us with checking in at a reasonable rate and very informative regarding the surrounding area for food. Thank you Paula for restoring my faith in customer service!! The hotel is very nice, bed was wonderful, and the breakfast was very good.
- CFCorey FrancoSep 16, 20255.0I stayed here for three days while visiting family and really enjoyed it. I picked it for the central location but ended up pleasantly surprised. The manager even called after we checked in to make sure everything was good, which was such a nice touch. Our room was big and comfortable, and breakfast was amazing, the cheesy bagels are way too good. I also loved the coffee machines that grind the beans fresh, definitely had some great cups of coffee.
Frequently Asked Questions About Holiday Inn Express & Suites New Castle by IHG
Does the Holiday Inn Express & Suites New Castle provide accessible parking?
Yes, the hotel offers accessible parking for guests who need it.
Is breakfast included with the stay at Holiday Inn Express & Suites New Castle?
Yes, a complimentary buffet breakfast is available to all guests.
What are the check-in and check-out times at this hotel?
Check-in time is from 4:00 PM and check-out time is by 11:00 AM.
Does the hotel offer free Wi-Fi access?
Yes, free Wi-Fi is available in public areas of the hotel.
Are pets allowed at Holiday Inn Express & Suites New Castle?
No, pets such as cats and dogs are not allowed on the property.
What fitness and recreational facilities are available at this hotel?
The hotel offers a free fitness center with elliptical machines, treadmills, free weights, an indoor pool, and a hot tub.
Is housekeeping service provided daily at Holiday Inn Express & Suites New Castle?
Yes, housekeeping is available daily for all guests.
Are there any nearby places to eat around the hotel?
Yes, nearby dining options include Hot Head Burritos for Tex-Mex, Taco Bell, and Popeyes Louisiana Kitchen for fast food.
What local attractions can guests visit when staying at the hotel?
Guests can visit nearby attractions such as Grove City Outlet shopping, Moraine State Park, Lawrence County Fairgrounds, McConnell's Mills, and Living Treasures Animal Park.
Are there other hotels nearby for alternative accommodation options?
Yes, nearby hotels include Hampton by Hilton and Hampton Inn & Suites New Castle, offering additional lodging choices.