Cleanliness
Many customers praised the hotel for its cleanliness, noting that rooms and common areas were well-maintained and spotless.
Staff Service
The staff received numerous compliments for their friendliness, helpfulness, and professionalism, with specific mentions of individual employees who provided exceptional service.
Room Issues
Several guests reported issues with room maintenance, including unserviced rooms, malfunctioning appliances, and cleanliness concerns upon check-in.
Dining Experience
While some guests enjoyed the on-site restaurant and bar, others expressed dissatisfaction with the lack of complimentary breakfast and high prices for meals.
Booking Problems
Multiple reviews highlighted issues with booking and billing, including overbooking, incorrect charges, and poor handling of customer complaints.