Hampton Inn & Suites Mansfield

Reviews

• RR

  Rohn

  Nov 11, 2025
  4.0
  I have stayed at a lot of Hilton owned hotels. This place is very clean. Typically friendly yet very standard for s Hilton owned hotel
• RD

  Ralph Davis

  Nov 6, 2025
  4.0
  Overall it was a good stay. The coffee I desired was always empty
• TE

  Tasha Ellis

  Oct 21, 2025
  5.0
  The room was spacious, clean and excellent for a business trip. Just very expensive.
• KK

  KPH

  Oct 12, 2025
  5.0
  Very nice hotel. Friendly staff, free breakfast with tasty options. Nice indoor pool And expansive gym. Would recommend this hotel when traveling in this area.
• MM

  Marsha Marcano

  Oct 10, 2025
  1.0
  I stayed at this location as it was the most reasonably priced location given the Wineglass Marathon Weekend in Corning, NY. Anything closer was either sold out or way too expensive. At any other Hilton location, I usually get two bottles of water and a snack for being a HHonors Gold member. I noted I was only offered one bottle and a snack upon check in. I wish the locations were all consistent. While attempting to check in on the app, I saw there was only one room available for me to select on the 4th floor. I checked other floors and no rooms were available. This indicated that the hotel was sold out. Not entirely a problem until I got into the room and detected a smell of sewage fumes. I immediately checked the toilet to ensure it was flushed (it was). I lowered the temperature a bit thinking maybe the air just needed circulating and the scent would clear up. This did not work. At 11:13p, I received a text message from Dianne at the Front Desk welcoming me and indicating I should text if I needed anything. I responded to her at 11:32p notifying her of the dirty glass doors of the shower along with the smell of sewage. I asked for Lysol spray. I did not get a response. I needed to be up and out the door the next morning before 6a. I decided to get some sleep. The next morning, just before 6a, I stopped at the Front Desk and spoke to Thomas about the issues with the room. He confirmed the hotel was sold out and he was not able to change my room. I asked him for Lysol and he immediately retrieved a can from a locked room in the hallway. I ran back up to my room and sprayed it well then headed back down to return the Lysol to him before heading out to door. I returned to the hotel later that day around noon to change and head back out. While using the shower, I saw what appeared to be mold around the shower. I happened to check my messages, and discovered Dianne texted again around 10:54a, again asking how my stay was going. At 12:40p, I responded with the same text I sent earlier. On my way out the door, I stopped by the Front Desk and spoke with Dianne. She offered many excuses as to why she did not acknowledge or respond to the issues noted in my texts. I asked her for the Lysol again, since she too confirmed there were no rooms available. She said she did not have any Lysol. I told her Thomas found a can in a locked room and pointed to the hallway. She made zero effort to look for the Lysol. I told her I'd purchase a can on my way back later that day. I asked what could be done to make me whole in this situation. She said she didn't know what she could do and claimed she had reached out to her manager for advice. I pressed her to do better than that, at which point she offered to send Maintenance to my room. I told her I was on my way out and did not want anyone in my room while I was not there. I also pointed out that this issue should've been addressed before renting out the room to me. Surely the person cleaning the room smelled the stench. She offered to comp one night's stay and asked if that would be good. I told her it would not be if I was expected to stay in that room through the end of my reservation. She should comp the entire stay. She eventually did, but it took way too much to get her to that point. I've been a Hilton Honors member since 2005! Rarely do I stay with any other brand. The Hilton promise was that customers are 100% satisfied or the stay is on Hilton. This issue could not be made right by Hilton. I've neither lived in filth nor have I stayed at any other filthy place/hotel, not even while deployed in the Army, so why was I expected to pay for a room that smelled of sewage?! Surely you can treat loyal customers and veterans better than this. Dianne was indifferent and apathetic. Not eager to attempt to rectify the situation. She never offered to come to the room and smell the stench herself. Should I return to the area for the same race, I will not stay at this location.

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