Holiday Inn Express Philadelphia NE - Langhorne by IHG

Reviews

• JA

  Jessica Alvarez

  Mar 2, 2026
  5.0
  Really nice and clean. The rooms are wonderful and cleaning services also . We love the coffee machine
• TG

  Terry Garrett

  Feb 18, 2026
  5.0
  Very clean place, breakfast, & reasonably priced.
• SN

  Sarah Nelson

  Feb 12, 2026
  1.0
  I will never stay here again. I have asked for the manager to contact me back. I have received no reply. I have been contacting holiday inn since Nov. I accidentally booked the wrong date. I canceled it right away. Then rebooked for the correct date. I never received a refund for the wrong date. I was told I would get a refund and then when called back they said they never said that. Very sad as I have stayed at this hotel multiple times but once I need customer service they are no help. Respondng back- I booked the hotel at 9pm back in November and canceled it at 9:01pm because it was the wrong month and date. I got an email that I would receive a refund and never got one. Since calling I was told the manager would call back and I have still yet to receive a call back. I booked again for the correct date expecting a refund for the honest mistake. Also, while speaking to customer service multiple times the most recent call I was told I would receive a refund because the hotel was never paid by booking.com. I should have recorded that conversation because after calling back to get them to put it in writing I was told they had no record of it and they couldn't do that. The professional thing would be for the manager to call me like I was told would happen multiple times.
• ZM

  Zack Martin

  Feb 10, 2026
  1.0
  Bare minimum to keep up with other hotels as far as renovations. I have duct tape over outlets, switches that do nothing, a microwave that I had to Google to figure out how to use. Breakfast is iffy at best.
• CJ

  Crystal Johnson

  Jan 29, 2026
  5.0
  I’m not really sure who the men are that work this location but they are always so helpful. The night shift lead black man with locs and the Indian man that work the morning sometimes, they took care of my husband and I. As we are truck drivers, we never know when we will need an emergency stay. With our boss living in this location, he makes it so easy for us to walk and present nothing but our identification and just like that, we are cozy out the snow! That’s the experience we are seeking in every business we deal with! Thank you IHG! Thank you night staff men! Y’all need to give them more money because they do more than just customer care, they made us feel at home! That’s worth the raise, don’t type think? Holiday Inn can afford it.