Business Details
About
Hotel
Mix quaint with modern at the new Tru by Hilton Lancaster East. Located in the heart of Amish country, you’ll be close to unique attractions, shopping and several corporate headquarters. Find just the right balance in each room with free WiFi, plenty of natural light and a comfy mattress.
Breakfast is fun again. From healthy to indulgent, selection abounds with our ‘Build your Own’ Breakfast toppings bar featuring 30 sweet and savory toppings for cereal, bagels, yogurt and more. Grab snacks, drinks, light meals and single-serve wine and beer in the 24/7 market.
A four zone lobby lets you work, play, lounge and eat. Energize in a fully equipped fitness center, then unwind in the indoor heated pool.
Affordable travel now comes with unexpected things – like certainty.
Location
Tru by Hilton Lancaster East
2320 Lincoln Highway East, Lancaster, PA
17602, United States
Hours
Reviews
4.2
1,232 reviews
5 stars
682
4 stars
297
3 stars
128
2 stars
59
1 star
66
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Mixed reviews on cleanliness; some rooms reported as clean while others noted issues like unclean bathrooms and dirty hallways.
Staff Service
Staff received high praise for being friendly, helpful, and accommodating, particularly Deana and Isaac.
Breakfast Quality
Breakfast options were generally well-received, though some guests reported issues with broken machines and lack of replenishment.
Noise Issues
Many guests complained about noise from the nearby highway and other guests, affecting sleep quality.
Room Size
Rooms were often described as small and lacking in storage options, which disappointed some guests.
- JCJohn CronenbergNov 7, 20253.0The Hotel was clean and the staff were very friendly and helpful. The road noise was horrible I had the worst time sleeping due to the semi truck noise. I wish I was offered a room on the back side of the hotel. Not very happy with this stay.
- AEAnn EOct 15, 20252.0I reserved two rooms for October 8. My friend stayed in Room 308 and was bitten by bed bugs. The marks started to show up the evening of October 9th. I called Customer Service as well as the front desk at Tru by Hilton Friday morning and emailed the management. So far, there is no acknowledgement of bed bugs in that room. So be aware of your mattress that you sleep on!
- NPNatalie P.Oct 12, 20255.0Loved staying here! Customer service was efficient and kind. The whole team was so sweet. We came for a wedding and our guests were even able to hang in the lobby for a bit after the reception. We had a nice time!
- FPfrancesca pOct 12, 20255.0This place was amazing I had the best time I would come here again yessssss
- JDJosh DemyanOct 4, 20255.0I had to go to Lancaster for a work training recently, and my employer put me in this hotel for almost two weeks. Room was clean, no issues and I can be picky. Comfortable bed, nice bathroom. Nice cold AC unit and flatscreen TV. No dirt, bugs, grime, spiderwebs etc. - it wasn’t 10/10 amazing, but it was a nice clean room. It didn’t feel like someone just slept there the night before and they wiped everything down in 2 minutes. They keep it pretty clean. Very doable. Two elevators and big hallways so traffic was never an issue. They have a big lobby with a ton of seating for breakfast. I only had a bagel and OJ, but got coffee every morning. No complaints - coffee always fresh and hot. Based on all the people eating breakfast every morning I would say it’s safe to assume breakfast is pretty good. The reason I wanted to write the review though was the staff is excellent. Always nice and polite, waved goodbye went I went out to work every morning and welcomed me back at night. They would make me fresh coffee at night if I asked. I didn’t want housekeeping in my room during the stay and they would give me a bunch of fresh towels and wash clothes whenever I asked - I would leave some beer bottles and trash outside my door and they would come clean everything up. Nice big parking lot, coin laundry with a lock on the door so randoms can’t go in. Every entrance to building other than front has a lock. Location is great, tons of stores within walking distance. No issues with loud guests I could hear thru the walls or anything like that. There’s a longhorn right next door and I went there quite a bit for dinner and drinks. I would easily recommend this hotel to friends and family for the price. I would stay here again no problem.
Frequently Asked Questions About Tru by Hilton Lancaster East
What are the check-in and check-out times at Tru by Hilton Lancaster East?
Check-in time is 3:00 PM and check-out time is 12:00 PM.
Is breakfast included during the stay at Tru by Hilton Lancaster East?
Yes, breakfast is available for free with a 'Build your Own' Breakfast toppings bar featuring 30 sweet and savory options.
Are pets allowed at Tru by Hilton Lancaster East?
Yes, both cats and dogs are welcome at the hotel.
Does Tru by Hilton Lancaster East offer free Wi-Fi?
Yes, free Wi-Fi is available in public areas along with public internet terminals.
What accessibility features does Tru by Hilton Lancaster East provide?
The hotel offers accessible parking, an accessible elevator, and is mobility accessible.
Is there parking available at Tru by Hilton Lancaster East?
Yes, free self-parking is available for guests.
What fitness and recreational facilities are available at the hotel?
There is a free fitness center, an indoor heated pool, and a game room for guests to enjoy.
Are there any convenience stores or gift shops on-site?
Yes, the hotel features both a convenience store and a gift shop for guests' needs.
How can guests get a coffee or a quick meal near the hotel?
Guests can visit nearby places like Coffee Company for coffee and tea, Neto's Pizza for pizza and salads, or Noodles & Company for various noodle dishes.
What nearby restaurants offer dining options for guests staying at Tru by Hilton Lancaster East?
Nearby dining options include Applebee's Grill + Bar, LongHorn Steakhouse, Fudruckers, IHOP, Texas Roadhouse, and Red Robin Gourmet Burgers, providing a variety of American and casual dining experiences.