Business Details
About
HotelWedding VenueBusiness Meeting LocationsConference Center
Welcome to the Holiday Inn Lancaster PA! Our prime downtown location offers a perfect blend of convenience and access to all the exciting things to do in Lancaster PA. From our hotel in Lancaster PA, you're just steps away from vibrant history, boutique shopping, and a renowned foodie culture. We are the ideal Lancaster PA hotel for exploring unique attractions like Sight & Sound Theatre and the Lancaster County Convention Center.
After a day of adventure, savor delicious cuisine on-site at the Imperial Restaurant. Relax in our updated rooms with thoughtful amenities, including free Wi-Fi, a refreshing indoor pool, and a 24-hour fitness center. Our 24,000+ sq ft of event space and 24-hour Business Center also make us a top choice for business travelers.
Location
Holiday Inn Lancaster by IHG
26 East Chestnut Street, Lancaster, PA
17602, United States
Hours
Reviews
3.8
1,127 reviews
5 stars
486
4 stars
306
3 stars
127
2 stars
60
1 star
148
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Multiple reviews highlighted concerns about cleanliness, including reports of bed bugs, unclean bathrooms, and dirty rooms.
Staff Performance
While some staff members received praise for their friendliness and helpfulness, others were criticized for being rude, unprofessional, and unhelpful.
Location and Amenities
The hotel is well-located in downtown Lancaster, with easy access to restaurants and attractions, but guests noted additional charges for parking and breakfast.
Service and Maintenance
Guests reported issues with slow check-in, malfunctioning room keys, and lack of follow-up on complaints, indicating a need for better service management.
Value for Money
Many customers felt the hotel did not meet expectations for a 4-star rating, citing high prices relative to the quality of service and facilities.
- HRHannah RogersNov 17, 20255.0Came for a wedding and the hotel was lovely. Centralized location great, price not bad, we had a good view on the eighth floor of all the church spires in the city, and staff was helpful and kind. I almost missed cocktail hour due to bridesmaid duties but Q, the bartender, was super kind and made sure I got one squeezed in. The night concierge when we checked in, Lenon (I think that was his name), gave great recommendations on places to go. I would happily stay here again. I didn’t need a bunch of extra amenities - just a centralized location and a clean, comfy room, accommodating staff, and reasonable breakfast hours. And that’s what I got.
- JKJessica KNov 7, 20251.0Pros the sheets and towels seemed clean. Cons: the fridge was barely cold. No freezer compartment. Ice machines may be difficult to find. They are only on every other floor and there is no sign in the hallway. You may walk the full length of the hallway before realizing that there isn't one on your floor. No microwaves in the rooms. There is one tiny microwave in the lobby to share. There are some dolllar store-ish snacks to purchase but do not think that it will be quick to warm up in the microwave and don't use the Keurig in your room for the cup of noodles. It will be coffee flavored beef noodles. The room did not feel clean, especially the bathroom floor. There was candy or a pill on the bathroom floor in the corner. The shower was functional, barely. If you had sand on yourself, the pressure wouldn't even rinse it off. During check-in, there was only one attendant working. There was a line quite often at the front desk. The lobby is pretty but don't look too carefully at the furniture. They are ALL stained. I was on the 6th floor but could still hear the beep of the crosswalk sign. It is pretty loud at night in the area, so i recommend bringing at least one noise machine to cancel out the yelling and really loud trucks acceleratoring at all hours. There isn't any paperwork or pad of paper in your room. Pay attention to the instructions at check-in because you won't find them anywhere else. AND do not waste your money on breakfast. There are plenty of coffee shops and bakeries around. Location is good, parking is expensive and the elevator was broken in the garage. It created a traffic jam in the 4 spaces available for loading/unloading.
- TDtaylor darnellNov 6, 20251.0I had a great experience until a clerk at the desk was accusing me of the room not being mine and the only thing i went up there for was my key to be magnetized again and then proceeded to send security with me up to my room to get back in the room . It was completely unnecessary and she was also acting like this towards a co worker accusing her of not looking at her ID. There were multiple employees there at the time for this event and she does not treat guest well didn’t catch a name buh it was the night of Nov 5th around 8-9pm . I hope this hotel deals with this immediately.
- MMMalkaNov 6, 20251.0There are a group of employees who stand around the entry door area and smoke, one, they look so very miserable and it sets a poor tone to the environment when entering and two it smells like cigarettes when you're trying to walk in through that entrance but find yourself going to the front entrance to avoid the smoke and there are also children who shouldn't be subjected to second and third hand smoking. To top it off they don't wash there hands and the rat poisoning ( sionide) gets onto the hotel guests keys. The smoking by the side entrance creates a terrible atmosphere and they should sit by the dumpsters and smoke instead of near guests who value their health, appearance and well being!
- ACAshley CrouseNov 4, 20255.0On our wedding night, my husband and I made a last minute choice to get a hotel room and he picked this one. It was late at night and we didn’t expect the level of amazing service we got! The price was extremely fair and Kate at check-in was wonderful! Told us about the area and fun places we could go to the next day. She gave us a voucher for breakfast and wrote a sweet message on it. We unfortunately didn’t make it to breakfast but it is going in our wedding scrapbook!! Definitely the best hotel experience we have ever had 🖤
Frequently Asked Questions About Holiday Inn Lancaster by IHG
What airport is closest to your hotel?
Philadelphia International Airport (PHL), Harrisburg International (MTD), and Lancaster Airport (LNS) are all near Holiday Inn Lancaster.
Is there parking on site?
Yes, the city owned Duke Street Garage is a covered parking garage next to our hotel; fees apply.
Do we have bus parking?
Yes, when arranged in advance, our hotel has bus parking immediately in front of Chestnut Street.
Is there parking available for oversized trucks?
Yes. Please contact the front desk; parking is available in a different garage across the street from the hotel that will accommodate oversized trucks.
Does Holiday Inn Lancaster offer room service?
No, we currently do not offer room service. However, you can order takeout at our restaurant and pick it up to go.
What accessibility features does Holiday Inn Lancaster by IHG offer?
The hotel offers accessible parking and is mobility accessible, including an elevator.
Is breakfast available at the hotel?
Yes, breakfast is available at Holiday Inn Lancaster by IHG.
Does the hotel allow pets, and are both cats and dogs welcome?
Yes, cats and dogs are allowed at the hotel; pets are welcome.
What time are check-in and check-out at Holiday Inn Lancaster by IHG?
Check-in time is 3:00 PM and check-out time is 11:00 AM.
Are there fitness facilities available at the hotel?
Yes, the hotel has a free fitness center with elliptical machines, free weights, and treadmills.
Does the hotel offer contactless check-in or checkout?
Yes, Holiday Inn Lancaster by IHG offers contactless check-in and checkout options.
What cleaning and safety measures are in place at the hotel?
The hotel uses commercial-grade disinfectants, enhanced cleaning in guest rooms and common areas, and employees are trained in cleaning and hand-washing procedures and wear protective equipment.
Is parking available for guests at the hotel?
Yes, self-parking is available, as well as accessible parking. The nearby Duke Street Garage offers covered parking for a fee.
What nearby attractions can guests visit around Holiday Inn Lancaster?
Guests can explore nearby attractions such as Sight & Sound Theatre, Lancaster County Convention Center, and visit The Imperial Event Center for concerts and events.
Are there dining and entertainment options near the hotel?
Yes, guests can enjoy dining and nightlife nearby at The Imperial Restaurant, The Village bar and dance club, Sanctuary 80's New Wave/90's Alternative Dance Night, Shadowland Lancaster, Queen Street Bistro, and Federal Taphouse.