Business Details
About
HotelHilton
The Hilton Garden Inn Lancaster hotel is ideally located for every kind of traveler. Minutes within local corporations, colleges and universities, and of course all of Lancaster's attractions, shopping, and entertainment! Convenient to the Lancaster Airport, Harrisburg International Airport, and local Amtrak station. Only 20 miles from Hershey, Pennsylvania. Centrally located minutes away from the heart of Pennsylvania Dutch /Amish Country. Next door to Downtown Lancaster - the place for the vibrant arts and history of Pennsylvania. Whatever your destination, the Hilton Garden Inn Lancaster hotel is right here.
Location
Hilton Garden Inn Lancaster
101 Granite Run Drive, Lancaster, PA
17601-6803, United States
Hours
Reviews
4.1
783 reviews
5 stars
394
4 stars
220
3 stars
88
2 stars
30
1 star
51
What are people saying?
AI-generated from recent customer reviews
Staff Service
Customers consistently praised the staff for being friendly, helpful, and accommodating, with specific mentions of individuals like Alan and Shana.
Room Quality
While many guests found the rooms clean and comfortable, several noted issues with outdated decor, small bathrooms, and uncomfortable beds.
Hotel Layout
The hotel's confusing layout and maze-like corridors were frequently mentioned as a drawback, making navigation difficult for guests.
Dining Experience
The on-site restaurant received mixed reviews, with some guests enjoying the food while others criticized the high breakfast prices and limited options.
Noise Levels
Several reviews highlighted noise issues, both from other guests and the hotel's layout, impacting the overall comfort of the stay.
- PTPeter Terrezza2 days ago1.0The staff at this hotel is one of the most disrespectful, unprofessional, and ridiculous group of humans that I have ever come across. I was here for a wrestling tournament with a group of ~20 adults. It was about 6:00pm and we were sitting in the lobby area. After being told that outside food and drinks were strictly prohibited, we opened a tab at the hotel bar. Shortly thereafter, a member of our party was harassed for having a cup of coffee. The staff proceeded to refuse service to us and called the cops. Please do yourself a favor and never stay at this hotel. Our group was harassed, our time was wasted, and the children of our group were traumatized that police had to show up
- FJFrank JordanoDec 23, 20253.0Decent. Like a labyrinth, I got lost a few times try to get to my room.
- VVVadym Yanushevskyi (Vee)Dec 15, 20255.0It was a wonderful stay! This place is not the "budget-friendliest" place out there, but it was one of the very few with the actual working restaurant, and let me tell you... We didn't even want to go anywhere else - the food was just SO good. Plus the service... Special props to our 4-day waitress Shana - her friendliness, attention to detail, and just good humor - what a sweet experience. All staff was exceptional, and the conditions were great! Thanks to all!!!
- DGDerik GDec 14, 20254.0Staff was incredible and super friendly. Indoor pool was a unexpected pleasure.
- MSMichael SmithNov 30, 20253.0My only problems with this hotel were the beds. The mattress was slightly smaller than the frame, causing the mattress to slide around in the frame. Which resulted in quite a few leg hits on the Xposed frame. The other issue is one that I know can't be fixed but was still annoying. The layout of the hotel is horrible. We were on one side of the hotel but the only elevator was on the complete opposite side. It was a long walk through winding corridors where you really had to pay attention to the room number signs. Anyone who has trouble walking or has a lot of luggage should probably avoid this hotel if you end up on the second floor.
Frequently Asked Questions About Hilton Garden Inn Lancaster
What are the check-in and check-out times at Hilton Garden Inn Lancaster?
Check-in begins at 3:00 PM and check-out is available until 12:00 PM.
Is Hilton Garden Inn Lancaster accessible for guests with mobility needs?
Yes, the hotel offers accessible parking and an accessible elevator to accommodate guests with mobility needs.
Are pets allowed at Hilton Garden Inn Lancaster?
Yes, both cats and dogs are welcome, and the hotel is pet-friendly.
Does Hilton Garden Inn Lancaster provide free Wi-Fi for guests?
Yes, free Wi-Fi is available in public areas and there is also a public internet terminal.
What dining options are available at Hilton Garden Inn Lancaster?
The hotel has three restaurants, offers room service, and has a bar available for guests.
What fitness and recreational facilities does Hilton Garden Inn Lancaster offer?
Guests can enjoy a free fitness center, an indoor pool, and a hot tub during their stay.
What sustainability and eco-friendly programs are in place at Hilton Garden Inn Lancaster?
The hotel has ISO14001 and ISO50001 certifications, uses compostable food containers and cutlery, and has recycling, energy conservation, and food waste reduction programs.
Is parking available at Hilton Garden Inn Lancaster, and is there a fee?
Yes, self-parking is available for free for guests at the hotel.
What nearby attractions can guests visit around Hilton Garden Inn Lancaster?
Guests can explore Downtown Lancaster for arts and history, visit the Pennsylvania Dutch/Amish Country nearby, or take a short drive to Hershey, Pennsylvania, about 20 miles away.
Are there convenient nearby locations for guests needing financial services or entertainment?
Yes, guests can visit Western Union or Citadel for financial services and enjoy entertainment options like Redbox video rentals and Chili's Grill & Bar restaurant nearby.