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Candlewood Suites Lancaster West by IHG

3.9
(444 reviews)
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Business Details

100 South Tree Drive, Lancaster, PA
17603, United States
(717) 537-2050
https://www.ihg.com/candlewood/hotels/us/en/lancaster/lnstd/hoteldetail
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About

HotelWedding VenueConference CenterCandlewood Suites
Candlewood Suites Lancaster West. Come experience the Amish Country or go shopping at some of the best designer outlets. The hotel offers complimentary Wi-Fi to all its guests, along with free parking. The property consists of a heated indoor pool and a general fitness center. We were built in 2017 and offer 85 rooms, each equipped with a full kitchen. This newly constructed hotel has four floors is located close to many destinations. We offer ADA accessible rooms and large suites. The hotel houses a cupboard where complimentary coffee is offered and guests may purchase snacks. Whether it’s a business trip, weekend getaway, or a reunion, we are here for your every need. We are 100% smoke free. The hotel is located right off of Route 30 and very close to many attractions. We are situated outside of Lancaster City. Guests will find many farmers markets and country charm throughout their stay in the area. Lancaster County has many different types of fairs, shows, and events going on all year long, please feel free to ask our front desk staff for local and current suggestions. We are also close to many large businesses. Some of the major businesses include Armstrong and Lift, located less than two miles away. Lancaster General Hospital is about fifteen minutes from us. We strive to satisfy all our guests. Please feel free to ask for anything you may need during your stay with us, Candlewood Suites Lancaster West is here for your hospitality.

Location

Candlewood Suites Lancaster West by IHG
100 South Tree Drive, Lancaster, PA
17603, United States

Hours

Reviews

3.9
444 reviews
5 stars
244
4 stars
89
3 stars
24
2 stars
18
1 star
69

What are people saying?

AI-generated from recent customer reviews

Cleanliness Issues

Multiple reviews highlighted concerns about cleanliness, including dirty rooms, stained linens, and reports of bed bugs.

Staff Friendliness

Many customers praised the staff for being friendly and accommodating, particularly mentioning individuals like Cathy and Brandy.

Noise Problems

Several guests reported issues with noise from other guests and outside sources, affecting their comfort during the stay.

Room Quality

While some guests appreciated the spaciousness and amenities of the rooms, others noted that the rooms were outdated and in need of maintenance.

Reservation Issues

Numerous complaints were made about overbooking and mismanagement of reservations, leading to guests being denied rooms despite having confirmed bookings.
  • NP
    Natasha Player
    Jan 6, 2026
    5.0
    I don’t know why this place has so many bad reviews, but we have a beautiful room , a kitchen with absolutely EVERYTHING you need to cook and feel at home. They have a fully stocked little store with way more options than most hotels. We travel for work at least once a month , this will be one we stop at again!!! People at the desk very nice and welcoming, rooms clean and extremely comfortable. I would absolutely recommend this place
  • LM
    liz Medina
    Jan 4, 2026
    5.0
    I stay at this hotel whenever visiting family in Lancaster. Though a little dated, rooms are clean and spacious. Full kitchens are very convenient; well worth price. Staff are friendly and courteous.
  • SD
    Sonia Davis
    Jan 1, 2026
    1.0
    This place was the worse place we’ve ever stayed in. There is no guest quiet time, so kids and people are running up and down the halls at all hours of the night. There seems to be no staff around so people are doing all kinds of things such as yelling and or burning fireworks in the parking lot… The walls are paper thin so you can hear your neighbors using the toilet, or simply having a conversation. It was the worse place I’ve ever stayed in. This place needs a remodel with better staff and better walls!
  • GR
    Gabriella Rus-Neacsu
    Dec 9, 2025
    5.0
    This is our 2nd stay here. Not luxury but a clean hotel Friendly staff! Will stay again
  • EM
    Eden Milligan
    Nov 16, 2025
    3.0
    The rooms are spacious, but not clean. Shelves were dusty, pillowcases were stained, sheets were stained (obvious, offensive stains that could have been bleached out, textuted stains...I questioned how well the sheets were washed). There were many towels provided as well as utensils, plates, etc. Cathy at the front desk had an amazing attitude. There is a great bagel place walking distance and a fish store that's almost like a free aquarium. This place could be really nice if they expand their cleaning staff!!
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Frequently Asked Questions About Candlewood Suites Lancaster West by IHG

What time can I check in and check out at Candlewood Suites Lancaster West by IHG?

Check-in time is at 3:00 PM and check-out time is at 11:00 AM.

Does Candlewood Suites Lancaster West offer free Wi-Fi to guests?

Yes, the hotel provides complimentary Wi-Fi available in public areas.

Brand Certified Facts from Candlewood Suites Lancaster West by IHG

Candlewood Suites Lancaster West by IHG partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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