Business Details
About
HotelWedding VenueConference CenterCandlewood Suites
Candlewood Suites Lancaster West.
Come experience the Amish Country or go shopping at some of the best designer outlets. The hotel offers complimentary Wi-Fi to all its guests, along with free parking. The property consists of a heated indoor pool and a general fitness center. We were built in 2017 and offer 85 rooms, each equipped with a full kitchen. This newly constructed hotel has four floors is located close to many destinations. We offer ADA accessible rooms and large suites. The hotel houses a cupboard where complimentary coffee is offered and guests may purchase snacks. Whether it’s a business trip, weekend getaway, or a reunion, we are here for your every need. We are 100% smoke free.
The hotel is located right off of Route 30 and very close to many attractions. We are situated outside of Lancaster City. Guests will find many farmers markets and country charm throughout their stay in the area. Lancaster County has many different types of fairs, shows, and events going on all year long, please feel free to ask our front desk staff for local and current suggestions. We are also close to many large businesses. Some of the major businesses include Armstrong and Lift, located less than two miles away. Lancaster General Hospital is about fifteen minutes from us.
We strive to satisfy all our guests. Please feel free to ask for anything you may need during your stay with us, Candlewood Suites Lancaster West is here for your hospitality.
Location
Candlewood Suites Lancaster West by IHG
100 South Tree Drive, Lancaster, PA
17603, United States
Hours
Reviews
3.9
441 reviews
5 stars
242
4 stars
88
3 stars
24
2 stars
18
1 star
69
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Multiple reviews highlighted concerns about cleanliness, including dirty rooms, stained linens, and reports of bed bugs.
Staff Performance
While some guests praised the friendly and helpful staff, others reported poor service and lack of accountability from management.
Noise Problems
Several customers complained about noise disturbances from other guests and external sources, impacting their overall experience.
Room Quality
Guests noted that while some rooms were spacious and well-equipped, many described them as outdated and in need of maintenance.
Reservation Issues
Numerous reviews mentioned problems with reservations, including overbooking and miscommunication regarding charges.
- NPNatasha PlayerJan 6, 20265.0I don’t know why this place has so many bad reviews, but we have a beautiful room , a kitchen with absolutely EVERYTHING you need to cook and feel at home. They have a fully stocked little store with way more options than most hotels. We travel for work at least once a month , this will be one we stop at again!!! People at the desk very nice and welcoming, rooms clean and extremely comfortable. I would absolutely recommend this place
- LMliz MedinaJan 4, 20265.0I stay at this hotel whenever visiting family in Lancaster. Though a little dated, rooms are clean and spacious. Full kitchens are very convenient; well worth price. Staff are friendly and courteous.
- SDSonia DavisJan 1, 20261.0This place was the worse place we’ve ever stayed in. There is no guest quiet time, so kids and people are running up and down the halls at all hours of the night. There seems to be no staff around so people are doing all kinds of things such as yelling and or burning fireworks in the parking lot… The walls are paper thin so you can hear your neighbors using the toilet, or simply having a conversation. It was the worse place I’ve ever stayed in. This place needs a remodel with better staff and better walls!
- GRGabriella Rus-NeacsuDec 9, 20255.0This is our 2nd stay here. Not luxury but a clean hotel Friendly staff! Will stay again
- EMEden MilliganNov 16, 20253.0The rooms are spacious, but not clean. Shelves were dusty, pillowcases were stained, sheets were stained (obvious, offensive stains that could have been bleached out, textuted stains...I questioned how well the sheets were washed). There were many towels provided as well as utensils, plates, etc. Cathy at the front desk had an amazing attitude. There is a great bagel place walking distance and a fish store that's almost like a free aquarium. This place could be really nice if they expand their cleaning staff!!
Frequently Asked Questions About Candlewood Suites Lancaster West by IHG
What time can I check in and check out at Candlewood Suites Lancaster West by IHG?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Does Candlewood Suites Lancaster West offer free Wi-Fi to guests?
Yes, the hotel provides complimentary Wi-Fi available in public areas.
Are pets allowed at Candlewood Suites Lancaster West?
Yes, both cats and dogs are welcome at the hotel.
Is parking available and accessible at the hotel?
Free parking is available along with accessible parking options.
What fitness amenities are available at Candlewood Suites Lancaster West?
The hotel offers a free fitness center equipped with elliptical machines, free weights, and treadmills.
Does the hotel have any special cleaning or sanitation protocols in place?
Yes, the hotel uses commercial-grade disinfectants, provides additional sanitation in food areas, has enhanced cleaning in common areas and guest rooms, and disinfects or discards plastic keycards.
Is Candlewood Suites Lancaster West located near any major businesses or attractions?
Yes, it is close to major businesses like Armstrong and Lift and Lancaster General Hospital, and guests can explore many farmers markets and country charm in Lancaster County.
Are there any pet services nearby for guests staying at Candlewood Suites Lancaster West?
Yes, nearby there is That Groom Room, a pet grooming service, and That Fish Place - That Pet Place, a pet store for shopping needs.
What dining options are near Candlewood Suites Lancaster West by IHG?
Isaac's Restaurant, an American restaurant and delicatessen, and Grand Central Bagel, a bakery and cafe, are nearby for convenient dining.
How can public transit or local services help guests find or get around Candlewood Suites Lancaster West?
While specific transit stations are not listed, the hotel's central location off Route 30 near various businesses and attractions makes it easy to navigate; guests can inquire at the front desk for local transportation options and recommendations.