Business Details
About
HotelWedding VenueConference Center
Candlewood Suites Lancaster West.
Come experience the Amish Country or go shopping at some of the best designer outlets. The hotel offers complimentary Wi-Fi to all its guests, along with free parking. The property consists of a heated indoor pool and a general fitness center. We were built in 2017 and offer 85 rooms, each equipped with a full kitchen. This newly constructed hotel has four floors is located close to many destinations. We offer ADA accessible rooms and large suites. The hotel houses a cupboard where complimentary coffee is offered and guests may purchase snacks. Whether it’s a business trip, weekend getaway, or a reunion, we are here for your every need. We are 100% smoke free.
The hotel is located right off of Route 30 and very close to many attractions. We are situated outside of Lancaster City. Guests will find many farmers markets and country charm throughout their stay in the area. Lancaster County has many different types of fairs, shows, and events going on all year long, please feel free to ask our front desk staff for local and current suggestions. We are also close to many large businesses. Some of the major businesses include Armstrong and Lift, located less than two miles away. Lancaster General Hospital is about fifteen minutes from us.
We strive to satisfy all our guests. Please feel free to ask for anything you may need during your stay with us, Candlewood Suites Lancaster West is here for your hospitality.
Location
Candlewood Suites Lancaster West by IHG
100 South Tree Drive, Lancaster, PA
17603, United States
Hours
Reviews
3.9
438 reviews
5 stars
239
4 stars
88
3 stars
24
2 stars
18
1 star
69
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Multiple reviews highlighted concerns about cleanliness, including dirty rooms, unclean bathrooms, and reports of bed bugs.
Staff Performance
While some guests praised the friendly and accommodating staff, others reported poor customer service and lack of responsiveness from management.
Room Conditions
Guests frequently mentioned outdated and poorly maintained rooms, with issues such as broken appliances and unpleasant odors.
Reservation Problems
Several customers experienced issues with reservations being overbooked or canceled without proper notification, leading to significant dissatisfaction.
Value for Money
Some guests found the hotel to be a good value for the price, especially for extended stays, while others felt misled by the quality of the accommodations.
- EMEden MilliganNov 16, 20253.0The rooms are spacious, but not clean. Shelves were dusty, pillowcases were stained, sheets were stained (obvious, offensive stains that could have been bleached out, textuted stains...I questioned how well the sheets were washed). There were many towels provided as well as utensils, plates, etc. Cathy at the front desk had an amazing attitude. There is a great bagel place walking distance and a fish store that's almost like a free aquarium. This place could be really nice if they expand their cleaning staff!!
- EFEric FasciNov 1, 20255.0The host was so polite with a gentle and kind demeanor about her. Made everything pleasant Night time gal!
- KMKevin MurphyOct 27, 20251.0If you are thinking of staying at the Candlewood Suites in Lancaster, RUN THE OTHER WAY!!!! I only gave them a 1 because you cannot give less. The worst stay ever. The hotel was old and dirty. The fridge was broken and making a rattling noise all night. The worst part was when my wife and I woke up at 2am in a dead sleep and both said "FIRE". There was smoke coming in from the AC/Heating wall unit. We ran out of our hotel thinking that the hotel was on fire and down to the front desk. There was no person there so I yelled. I think the lady was sleeping in the back. She moved our room by like 3am which smelled like an ash tray so we asked to move again. By 4am we got to our third room but didn't go back to sleep. I asked for a manager to call once we checked out and they never did. Not only would I never recommend the Candlewood Suites in Lancaster but I would never recommend any of IHG properties. Worst experience ever at a hotel stay.
- GGG GottiOct 18, 20251.0This hotel was a horrible experience. I was going there so I could go to a job site. I get to the room and all night long the refrigerator is making a horrible loud noise. Then my company sent all the information for it to be paid for by them instead of checking they charged my card and also had a hold on my card for potential damage to the room. The company had already put a credit card there to be charged but they didn't check so instead of doing their due diligence they just asked for my credit card and charged me. The rest wasn't bad the room was clean it was just the sound of the refrigerator and the miscommunication about the payments. Update: they did say they were gonna get it fixed.
- EMElizabeth MongeauOct 16, 20251.0Been trying to get in contact with the manager since Saturday, October 11th to ask for a refund, but he “hasn’t been available,” so I guess I’m left to post this here. THERE ARE BED BUGS HERE. (Go ahead and chatgpt my picture attached if you dont believe me!) I’m hoping and praying none traveled back home with me. My friends and I noticed this as soon as we returned from an event and were beginning to get ready for bed. Immediately, we left and went to the front. We were told we couldn’t receive a refund and ended up driving 3 hours back to our home at 12:15 am. Again, I’ve been trying to get in contact with the manager every single day since then, to no avail. I wouldn’t recommend my worst enemy to stay here. The entire hotel should be closed for fumigation- you don’t want to bring these to your own house!!!!! Be warned!!!! **updating 2 weeks since my stay from hell. It took over 7 days for a manager to finally call me back (I called the front desk everyday.) Apparently this guy only works very specific hours once a week because they said he was the only one who could help with a refund. The front desk gave me the managers wrong email on three separate occasions- not sure how this is not common knowledge among staff. Once the GM emailed me, I replied within 45 minutes (around 3:30pm for reference), then I waited for a reply back for 5 days… Bottom line is, I did get my refund (or at least they said they’re processing it), but I doubt they really checked for bed bugs especially if they can’t even respond to a simple email. I’d strongly advise you to avoid this place at all costs- it’s not worth the two week headache, gaslighting from staff, or bugs.
Frequently Asked Questions About Candlewood Suites Lancaster West by IHG
What time can I check in and check out at Candlewood Suites Lancaster West by IHG?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Does Candlewood Suites Lancaster West offer free Wi-Fi to guests?
Yes, the hotel provides complimentary Wi-Fi available in public areas.
Are pets allowed at Candlewood Suites Lancaster West?
Yes, both cats and dogs are welcome at the hotel.
Is parking available and accessible at the hotel?
Free parking is available along with accessible parking options.
What fitness amenities are available at Candlewood Suites Lancaster West?
The hotel offers a free fitness center equipped with elliptical machines, free weights, and treadmills.
Does the hotel have any special cleaning or sanitation protocols in place?
Yes, the hotel uses commercial-grade disinfectants, provides additional sanitation in food areas, has enhanced cleaning in common areas and guest rooms, and disinfects or discards plastic keycards.
Is Candlewood Suites Lancaster West located near any major businesses or attractions?
Yes, it is close to major businesses like Armstrong and Lift and Lancaster General Hospital, and guests can explore many farmers markets and country charm in Lancaster County.
Are there any pet services nearby for guests staying at Candlewood Suites Lancaster West?
Yes, nearby there is That Groom Room, a pet grooming service, and That Fish Place - That Pet Place, a pet store for shopping needs.
What dining options are near Candlewood Suites Lancaster West by IHG?
Isaac's Restaurant, an American restaurant and delicatessen, and Grand Central Bagel, a bakery and cafe, are nearby for convenient dining.
How can public transit or local services help guests find or get around Candlewood Suites Lancaster West?
While specific transit stations are not listed, the hotel's central location off Route 30 near various businesses and attractions makes it easy to navigate; guests can inquire at the front desk for local transportation options and recommendations.