Business Details
About
Hotel
At the SureStay Plus by Best Western Jonestown Lebanon Valley in Jonestown, PA, you’re sure to find great value and modern convenience. SureStay® Plus Hotels by Best Western are redefining affordable value through upgraded standards, consistent quality, and great service.
Location
SureStay Plus by Best Western Jonestown Lebanon Valley
16 Marsanna Ln, Jonestown, PA
17038-8203, United States
Hours
Reviews
3.6
191 reviews
5 stars
76
4 stars
48
3 stars
23
2 stars
8
1 star
36
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Multiple reviews highlighted significant cleanliness problems, including dirty rooms, mold, and unkempt bathrooms.
Staff Performance
While some guests praised the friendly and helpful staff, others reported unprofessional behavior and lack of availability.
Amenities and Maintenance
Guests frequently mentioned that advertised amenities like the pool were closed or in poor condition, and there were complaints about maintenance issues.
Value for Money
Some customers found the hotel to be a good value for the price, especially regarding breakfast options, while others felt misled by the condition of the rooms.
Customer Service Concerns
Several reviews expressed dissatisfaction with the handling of complaints and issues, particularly regarding deposits and room conditions.
- WGWilliam GonzalezJun 4, 20225.0Great small hotel. Could use a bit bigger bathroom but its great regardless.
Frequently Asked Questions About SureStay Plus by Best Western Jonestown Lebanon Valley
What are the check-in and check-out hours at SureStay Plus by Best Western Jonestown Lebanon Valley?
The hotel operates 24 hours a day, 7 days a week, allowing flexible check-in and check-out times.
Does SureStay Plus by Best Western Jonestown Lebanon Valley provide free breakfast?
Yes, free breakfast is available for guests at this hotel.
Are pets allowed at the SureStay Plus by Best Western Jonestown Lebanon Valley?
Yes, pets and dogs are welcome at the hotel.
Is there a fitness center available at SureStay Plus by Best Western Jonestown Lebanon Valley?
Yes, the hotel features a fitness center for guests to use during their stay.
Does the hotel offer free Wi-Fi to guests?
Yes, free Wi-Fi is available throughout the property.
Is smoking allowed on the property?
The property is smoke-free, and smoking is not allowed.
Can you recommend nearby hotels around SureStay Plus by Best Western Jonestown Lebanon Valley?
Nearby hotels include Comfort Inn, Quality Inn Jonestown, Days Inn by Wyndham Lebanon/Fort Indiantown Gap, Fairfield Inn & Suites, and Holiday Inn Express Jonestown - Ft. Indiantown Gap.
What local dining options are near the SureStay Plus by Best Western Jonestown Lebanon Valley?
Nearby dining options include McDonald's, Chester's Chicken, Dairy Queen, Burger King, and Subway for a variety of fast food and casual meals.
Are there any automotive services close to SureStay Plus by Best Western Jonestown Lebanon Valley?
Yes, nearby automotive services include Love's Truck Care, Interstate Auto & Truck Appearance, Liberty Car Wash, and CAT Scale.
What special offers does the hotel currently have?
Guests who stay for 2 nights can receive a $50 Best Western Gift Card as part of the hotel's featured promotion.