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HotelHilton
The Hilton Garden Inn Hershey hotel in Hershey, PA is located in the "sweetest place on earth." This suburban location is less than two miles from Hershey’s attractions including: Hershey's Chocolate World, Hersheypark, Hersheypark Stadium, Giant Center, Penn State Hershey Medical Center, The Hershey Company, The Hershey Story Museum, AACA Antique Auto Museum and Tanger Outlets at Hershey. The hotel offers 112 spacious guest rooms including 9 suites that feature the Garden Sleep System Bedding with either one king or two queen beds.
The Garden Grille Restaurant serves a full breakfast buffet with a cooked-to-order station. Bar service and room service are available for dinner from 5PM-10PM.
Plan a meeting in 950 sq. ft. of meeting and banquet space for up to 75 guests and benefit from in-house catering for meetings, receptions, breakfasts, lunches or dinners. Other features include complimentary WiFi, indoor heated pool and whirlpool, complimentary fitness facility, free self-parking.
Hotel guest rooms feature hospitality center with refrigerator, microwave, Keurig Coffee Maker, work desk with Herman Miller Mira ergonomic chair and dual-line speakerphone with voicemail. Other amenities include iron, ironing board, hairdryer, complimentary newspaper, 42-inch HDTV with on-demand movies, and AM/FM digital alarm clock radios with MP3 jacks. The hotel is a non-smoking facility. Accessible rooms are also available.
Harrisburg International Airport is located 9 miles away. The Hershey Company is only 2 miles from the hotel and the Penn State Hershey Medical Center is located 1 mile away. Harrisburg, the Pennsylvania state capital is located 9 miles from the hotel while Lancaster is 30 miles away and historic Gettysburg is 50 miles.
Whether you are traveling for business or pleasure, come and enjoy the best of central Pennsylvania at the Hilton Garden Inn Hershey, PA hotel.
Location
Hours
Reviews
3.9
1,039 reviews
5 stars
474
4 stars
262
3 stars
110
2 stars
80
1 star
113
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous reviews highlighted significant cleanliness problems, including dirty rooms, mold, and unkempt common areas.
Customer Service
While some staff members received praise for their friendliness and helpfulness, others were criticized for rudeness and lack of accountability.
Amenities Discrepancies
Guests reported discrepancies between advertised amenities and actual offerings, such as the absence of an indoor pool and issues with breakfast service.
Maintenance Problems
Several reviews mentioned maintenance issues, including broken appliances, outdated decor, and general disrepair throughout the hotel.
Location Praise
The hotel's location near Hershey Park was frequently noted as a positive aspect, making it convenient for visitors.
- JNJennifer NeundorferJan 4, 20265.0Huge thank you to Alyssa at the front desk. She handled two separate room issues with patience and kindness and ultimately got us into a third room that’s perfect. She remained calm, helpful, and genuinely pleasant throughout the entire process. Excellent customer service.
- ADAndrew DonnellyJan 1, 20265.0Absolutely amazing stay New Years Eve with the family! Thanks staff for being so accommodating. Will return for sure.
- JIJamie IanfollaDec 26, 20251.0This place is totally fraudulent. It has advertised that one of the amenities is an indoor pool. My family and I mainly choose this dump because there is an indoor pool. The pool is closed and will be closed the duration of our stay. My daughter was so disappointed and upset. I booked a reservation over the phone and informed them that my dog would be with us. They explained there was a fee. Paid the additional fee and booked the hotel. Upon arrival the desk personal approached me and asked was the dog gonna be coming inside. If so I had to pay an additional fee which I had taken care of when booking the room. This place has totally ruined our Christmas vacation weekend. I would really think twice about booking reservations here. Also the room was dusty and very outdated. The whole experience was awful.
- AGAndrea GardnerDec 20, 20255.0I cannot say enough about the incredible hospitality at Hilton Garden Inn, especially from Vicky, Amanda, and Sheina. From the moment we checked in, Ms. Vicky was absolutely amazing. Traveling with kids can be a lot, and she immediately made us feel welcome by directing my children to the hot chocolate, coffee, and tea bar, plus popcorn, cookies, and even coloring pages. It was such a thoughtful touch and truly made my kids’ day. After our interaction with Ms. Vicky, my 8-year-old son looked at me and said, “This hotel deserves 5 stars for their hospitality.” And honestly, he was absolutely right. On top of that, I had overstretched my Achilles tendon and was in a great deal of pain. Despite my limited mobility, I still wanted to grab a salad, and Amanda didn’t hesitate for a second to help me out. Her kindness and attentiveness meant more than she probably knows. Later, while struggling to get ice to help with the pain, Sheina noticed and immediately stepped in to assist me. I didn’t even have to ask, she simply saw a need and helped. After spending the entire day supporting my kids at basketball games while in a lot of pain, the compassion and care shown by these amazing women truly made this momma feel seen, supported, and appreciated. They didn’t think twice about helping, and I am so incredibly grateful. This is hospitality at its finest. Thank you, Vicky, Amanda, and Sheina, you made a tough day so much better.
- ATAbbronzatura TanningNov 18, 20251.0scorching: ⸻ ⭐ 1 Star — Shockingly Bad Stay for a Hilton I genuinely don’t know how this hotel is allowed to have the Hilton name on the building. Our stay was a disaster from the moment we opened the door. We walked into a room with two pillows that had ZERO pillowcases — absolutely disgusting. When we called the front desk for replacements, we were basically told tough luck and instructed to come downstairs at 1 AM to get them ourselves. I’ve stayed at budget motels with better service. The ONLY person who showed even a shred of professionalism was the bartender, who had already finished her shift yet still went out of her way to search the hotel for pillows and cases. Meanwhile, the front desk staff acted like helping paying guests was some kind of inconvenience. If it weren’t for that bartender, this place would’ve gotten zero stars. Then came the morning. At 9 AM, housekeeping started SLAMMING and POUNDING on our door like the building was on fire — even though we had a Do Not Disturb sign clearly displayed and checkout wasn’t until NOON. Being jolted awake like we were fugitives hiding from the law was beyond unacceptable. When we tried to speak to someone about all of this at checkout, we were told that no management was on the property at all, which as two small business owners we find almost unbelievable. A hotel of this size and brand with zero management available? It’s either a lie or a serious leadership problem — neither is a good look. It is now Tuesday, and after calling the hotel twice, being told both times that a manager would “reach out,” shocker — still no call. So leaving this review is apparently the only way to get anyone’s attention, since the staff clearly has no interest in actually resolving issues directly. For a hotel that carries the Hilton name, this entire experience was embarrassing, disappointing, and honestly, kind of gross. We will NEVER stay here again, and we wouldn’t recommend this location to anyone.
Frequently Asked Questions About Hilton Garden Inn Hershey
What are the check-in and check-out times at Hilton Garden Inn Hershey?
Check-in begins at 3:00 PM, and check-out is at 12:00 PM.
Does the Hilton Garden Inn Hershey allow pets?
Yes, pets including cats and dogs are welcome at the hotel.
What dining options are available at the Hilton Garden Inn Hershey?
The hotel has two restaurants including The Garden Grille & Bar, offers breakfast buffet and dinner room service from 5PM to 10PM, and has a bar on-site.
Are there fitness and recreational facilities available at the hotel?
Yes, the hotel provides a free fitness center, an indoor heated pool, and a hot tub for guests.
Is parking available at Hilton Garden Inn Hershey and is it free?
Yes, the hotel offers free self-parking for guests.
What accessibility features does the hotel have for guests?
The hotel includes accessible parking, an accessible elevator, and mobility-accessible rooms to accommodate guests with disabilities.
What eco-friendly practices does Hilton Garden Inn Hershey follow?
The hotel uses ISO14001 and ISO50001 certified practices, Hilton LightStay program, compostable food containers and cutlery, a food waste reduction program, and bans single-use plastic straws and styrofoam food containers.
Which nearby attractions can guests visit around Hilton Garden Inn Hershey?
Guests can easily visit Hershey's Chocolate World, Hersheypark, Hersheypark Stadium, Giant Center, Penn State Hershey Medical Center, The Hershey Story Museum, AACA Antique Auto Museum, and Tanger Outlets at Hershey, all located within two miles.
What local dining and entertainment venues are near Hilton Garden Inn Hershey?
Nearby, guests can enjoy dining at The Garden Grille & Bar, Wingstop, Bollywood Indian Fusion, and Arooga's sports bar. For entertainment and fitness, PA DanceSport Ballroom and PA Fitness Hershey are also close by.
How can guests easily access Hilton Garden Inn Hershey using local transportation or services?
While there is no airport shuttle or local shuttle, the hotel is 9 miles from Harrisburg International Airport. Nearby services such as Travel Champs offer travel services, and UPS Access Point location is available for shipping needs.