Business Details
About
Hotel
The Hilton Garden Inn Hershey hotel in Hershey, PA is located in the "sweetest place on earth." This suburban location is less than two miles from Hershey’s attractions including: Hershey's Chocolate World, Hersheypark, Hersheypark Stadium, Giant Center, Penn State Hershey Medical Center, The Hershey Company, The Hershey Story Museum, AACA Antique Auto Museum and Tanger Outlets at Hershey. The hotel offers 112 spacious guest rooms including 9 suites that feature the Garden Sleep System Bedding with either one king or two queen beds.
The Garden Grille Restaurant serves a full breakfast buffet with a cooked-to-order station. Bar service and room service are available for dinner from 5PM-10PM.
Plan a meeting in 950 sq. ft. of meeting and banquet space for up to 75 guests and benefit from in-house catering for meetings, receptions, breakfasts, lunches or dinners. Other features include complimentary WiFi, indoor heated pool and whirlpool, complimentary fitness facility, free self-parking.
Hotel guest rooms feature hospitality center with refrigerator, microwave, Keurig Coffee Maker, work desk with Herman Miller Mira ergonomic chair and dual-line speakerphone with voicemail. Other amenities include iron, ironing board, hairdryer, complimentary newspaper, 42-inch HDTV with on-demand movies, and AM/FM digital alarm clock radios with MP3 jacks. The hotel is a non-smoking facility. Accessible rooms are also available.
Harrisburg International Airport is located 9 miles away. The Hershey Company is only 2 miles from the hotel and the Penn State Hershey Medical Center is located 1 mile away. Harrisburg, the Pennsylvania state capital is located 9 miles from the hotel while Lancaster is 30 miles away and historic Gettysburg is 50 miles.
Whether you are traveling for business or pleasure, come and enjoy the best of central Pennsylvania at the Hilton Garden Inn Hershey, PA hotel.
Location
Hours
Reviews
3.9
1,033 reviews
5 stars
471
4 stars
261
3 stars
110
2 stars
79
1 star
112
What are people saying?
AI-generated from recent customer reviews
Staff Service
Many customers praised the staff for being friendly and accommodating, although some reported rude service from specific individuals.
Cleanliness Issues
Numerous reviews highlighted significant cleanliness problems, including dirty rooms, mold, and unpleasant odors.
Room Condition
Guests noted that the rooms and hotel overall are dated and in need of renovation, with issues like stained carpets and old furnishings.
Breakfast Experience
The breakfast was criticized for being overpriced and lacking in quality, with some guests expressing disappointment over the lack of complimentary options.
Location Benefits
The hotel’s location near Hershey Park was frequently mentioned as a positive aspect, making it convenient for visitors.
- ATAbbronzatura Tanning6 days ago1.0scorching: ⸻ ⭐ 1 Star — Shockingly Bad Stay for a Hilton I genuinely don’t know how this hotel is allowed to have the Hilton name on the building. Our stay was a disaster from the moment we opened the door. We walked into a room with two pillows that had ZERO pillowcases — absolutely disgusting. When we called the front desk for replacements, we were basically told tough luck and instructed to come downstairs at 1 AM to get them ourselves. I’ve stayed at budget motels with better service. The ONLY person who showed even a shred of professionalism was the bartender, who had already finished her shift yet still went out of her way to search the hotel for pillows and cases. Meanwhile, the front desk staff acted like helping paying guests was some kind of inconvenience. If it weren’t for that bartender, this place would’ve gotten zero stars. Then came the morning. At 9 AM, housekeeping started SLAMMING and POUNDING on our door like the building was on fire — even though we had a Do Not Disturb sign clearly displayed and checkout wasn’t until NOON. Being jolted awake like we were fugitives hiding from the law was beyond unacceptable. When we tried to speak to someone about all of this at checkout, we were told that no management was on the property at all, which as two small business owners we find almost unbelievable. A hotel of this size and brand with zero management available? It’s either a lie or a serious leadership problem — neither is a good look. It is now Tuesday, and after calling the hotel twice, being told both times that a manager would “reach out,” shocker — still no call. So leaving this review is apparently the only way to get anyone’s attention, since the staff clearly has no interest in actually resolving issues directly. For a hotel that carries the Hilton name, this entire experience was embarrassing, disappointing, and honestly, kind of gross. We will NEVER stay here again, and we wouldn’t recommend this location to anyone.
- EPErin PriceOct 7, 20254.0The hotel staff was SO kind and accommodating. They gave our pup lots of pets and Russelle made the best scrambled eggs ever at the breakfast! Only improvement I can recommend is a carpet and bathroom update.
- KKKiralie KondeSep 20, 20253.0The customer service was excellent. The front desk staff, the housekeeping staff, and reservation stuff were all stellar. The hotel, however, was gross. When we first arrived, we had a room on the first floor. There was a strong musty smell. It was so bad, we couldn’t stay in the room. When I went to the front desk to ask for another room, the customer service representative was very nice and set us up in a room on the second floor. It smelled better until the air freshener wore off. The room smelled like corn chips and stale cigarettes. The rugs in the hallway were stained. The decor was dated. I could have stayed in a nicer place for the amount of money spent here.
- AFAlexander FletcherSep 14, 20254.0A through and through four star hotel. Location is perfect, super close to Hershey Park and Hershey within a 10 minute drive but you dodge all of the chaos of staying at one of the more closer hotels. This is a great spot as less angry seven-year-olds are running around on sugar highs but still quite a beautiful hotel. The rooms are very nice and spacious however, housekeeping was a bit lacking as they forgot to change the shower gel for the duration of my stay. Otherwise, Beas were rather comfy and rooms were quiet. Fitness center needs a lot of help, two treadmills one bike, one right rack that goes up to 50 pounds. Will definitely stay here again when doing business in the Hershey area.
- CVCookie VandineSep 7, 20252.0Location was about all that was good. The shower had mold in it. Breakfast, the buffet part had potatoes that smelled loke fish from the night before. One in my party had a fish allergy. And when it was nemtioned, the waiter copped an attitude and kept the attitude the rest of the time we were there. We accidentally spilled a water. And he didn't help, just stood talking to the kitchen while gesturing to our table Very rude and snotty. The gentleman at the front desk, however, was incredibly polite.
Frequently Asked Questions About Hilton Garden Inn Hershey
What are the check-in and check-out times at Hilton Garden Inn Hershey?
Check-in begins at 3:00 PM, and check-out is at 12:00 PM.
Does the Hilton Garden Inn Hershey allow pets?
Yes, pets including cats and dogs are welcome at the hotel.
What dining options are available at the Hilton Garden Inn Hershey?
The hotel has two restaurants including The Garden Grille & Bar, offers breakfast buffet and dinner room service from 5PM to 10PM, and has a bar on-site.
Are there fitness and recreational facilities available at the hotel?
Yes, the hotel provides a free fitness center, an indoor heated pool, and a hot tub for guests.
Is parking available at Hilton Garden Inn Hershey and is it free?
Yes, the hotel offers free self-parking for guests.
What accessibility features does the hotel have for guests?
The hotel includes accessible parking, an accessible elevator, and mobility-accessible rooms to accommodate guests with disabilities.
What eco-friendly practices does Hilton Garden Inn Hershey follow?
The hotel uses ISO14001 and ISO50001 certified practices, Hilton LightStay program, compostable food containers and cutlery, a food waste reduction program, and bans single-use plastic straws and styrofoam food containers.
Which nearby attractions can guests visit around Hilton Garden Inn Hershey?
Guests can easily visit Hershey's Chocolate World, Hersheypark, Hersheypark Stadium, Giant Center, Penn State Hershey Medical Center, The Hershey Story Museum, AACA Antique Auto Museum, and Tanger Outlets at Hershey, all located within two miles.
What local dining and entertainment venues are near Hilton Garden Inn Hershey?
Nearby, guests can enjoy dining at The Garden Grille & Bar, Wingstop, Bollywood Indian Fusion, and Arooga's sports bar. For entertainment and fitness, PA DanceSport Ballroom and PA Fitness Hershey are also close by.
How can guests easily access Hilton Garden Inn Hershey using local transportation or services?
While there is no airport shuttle or local shuttle, the hotel is 9 miles from Harrisburg International Airport. Nearby services such as Travel Champs offer travel services, and UPS Access Point location is available for shipping needs.