Business Details
About
HotelWedding VenueConference CenterBusiness Meeting LocationsHotel Indigo
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Location
Hotel Indigo Harrisburg – Hershey by IHG
765 Eisenhower Boulevard, Harrisburg, PA
17111, United States
Hours
Reviews
4.0
790 reviews
5 stars
424
4 stars
179
3 stars
56
2 stars
48
1 star
83
What are people saying?
AI-generated from recent customer reviews
Staff Service
Many customers praised the friendly and helpful staff, particularly mentioning individuals like Tynisa and Brandon for their exceptional service.
Cleanliness Issues
Several reviews highlighted inconsistent cleanliness in rooms and common areas, with reports of dirty bathrooms and uncleaned rooms.
Bar and Restaurant Service
Feedback indicated poor service at the bar, with some guests experiencing long wait times and unprofessional behavior from bartenders.
Room Comfort
While some guests enjoyed comfortable beds and spacious rooms, others reported issues with outdated amenities and noise disturbances.
Management and Communication
Customers expressed dissatisfaction with management responsiveness, particularly regarding billing issues and service complaints.
- ANAgnes NicholsDec 24, 20254.0Not impressed. AC/Heating system did not work - broken thermostat. Average cleanliness. Not terrible for the price. With all the other hotels in this area I would book somewhere else.
- DKDustin KeeslerNov 29, 20255.0Demetrius at the front desk was extremely helpful and took the time to make sure we were accommodated. The property is clean and looks brand new inside and out. Great IHG hotel.
- JAJane ANov 24, 20255.0Hidden gem. Clean, restaurant/bar limited hours. Great location on south side of Harrisburg, PA.
- DFDaniel FountainNov 8, 20251.0As an executive who travels more than 250 days a year, I’ve experienced a wide range of hospitality standards, and unfortunately, this establishment fell short primarily due to the bar service. The bartender appeared far more interested in her phone and casual conversation with a guest at the corner of the bar than in providing professional service. It took far too long to be acknowledged, and when she finally did engage, her attitude was indifferent and unwelcoming. There was no sense of customer awareness, product knowledge, or professionalism expected from anyone representing a hospitality brand. The rest of the staff provided acceptable service, which shows that the issue seems isolated to the bar. Still, the bar is often the centerpiece of a guest’s first impression and in this case, it set a poor tone for the entire experience. A lack of training, attentiveness, and accountability was evident from start to finish. Management should take a closer look at bar operations, particularly in staff engagement and service training. Establishing stronger standards for professionalism, guest awareness, and communication could turn an average experience into a memorable one. Until these issues are addressed, this location risks losing repeat business from travelers who expect reliability, consistency, and hospitality that reflects genuine care for guests.
- BBBeau BrasseauxNov 7, 20253.0Let's begin by highlighting the positive aspects of the experience. The rooms were impeccably clean, featuring spacious and comfortable beds, complemented by an ample parking facility. The establishment also demonstrated a commitment to honoring status and providing upgrades. However, there were some areas that warrant improvement. The breakfast menu was notably limited, offering the fewest options observed at an Indigo property. Furthermore, even within these limited choices, certain items were unavailable, preventing the consumption of breakfast. The fitness center, while adequate, could benefit from a modernization. Regarding the location, while there is a Mexican restaurant nearby, it necessitates driving to access other amenities. Finally, the shower design presented an inconvenience; the removable showerhead handle would dislodge when tilted downwards, indicating a design flaw.
Frequently Asked Questions About Hotel Indigo Harrisburg – Hershey by IHG
Is Hotel Indigo Harrisburg – Hershey by IHG suitable for business travelers?
Yes, Hotel Indigo Harrisburg – Hershey by IHG is a great fit for both leisure and business travelers. The hotels offer well-equipped meeting spaces with high-speed internet, business services, and a creative environment for everything from team events to board meetings.
Does Hotel Indigo Harrisburg – Hershey by IHG have a loyalty program?
Yes, Hotel Indigo Harrisburg – Hershey by IHG is a part of the IHG® One Rewards loyalty program, which allows guests to earn points for stays at Hotel Indigo Harrisburg – Hershey by IHG and other IHG hotels. These points can be redeemed for free nights, travel, merchandise, and more. Membership also grants access to exclusive benefits and promotions. Guests can join the loyalty program on the hotel's website.
How can I make a reservation at Hotel Indigo Harrisburg – Hershey by IHG?
Reservations can be made directly through the IHG App, IHG website, or by contacting the hotel's reservation department. To get the best rates and promotions, it's recommended to book directly through the hotel's website or call their reservation line.
Can I cancel or modify my reservation at Hotel Indigo Harrisburg – Hershey by IHG?
The cancellation and modification policies may vary depending on the specific reservation type and rate selected. It's advisable to review the hotel's cancellation policy before booking. Generally, flexible rates allow easier modifications and cancellations, while non-refundable rates may have stricter terms. For precise details, reach out to the hotel directly.
Are there any special packages or deals available?
Hotel Indigo Harrisburg – Hershey by IHG often offers special packages and deals to celebrate various occasions, seasons, and holidays. These promotions can include discounted rates, complimentary amenities, and other added benefits. To see the latest offers, visit the hotel's official website or check out their social media channels.
What are the check-in and check-out times at Hotel Indigo Harrisburg – Hershey by IHG?
Check-in is at 15:00 and check-out is at 11:00.
Is breakfast available at Hotel Indigo Harrisburg – Hershey by IHG?
Yes, breakfast is available.
Does the hotel provide free Wi-Fi?
Yes, free Wi-Fi is available in public areas throughout the hotel.
Are pets allowed at Hotel Indigo Harrisburg – Hershey by IHG?
Yes, pets are welcome at the hotel.
Is there a fitness center available on-site?
Yes, a fitness center is available for free, including free weights, elliptical machines, and treadmills.
Does the hotel offer airport shuttle or transfer services?
Yes, the hotel provides a free airport shuttle and airport transfers are available.
Is parking available at the hotel and is it free?
Yes, parking is available for free for guests at the hotel.
What dining options are available nearby Hotel Indigo Harrisburg – Hershey by IHG?
Nearby dining options include RiverRun Restaurant & Lounge, Bob Evans, El Rancho Restaurante Bar and Grill, Leeds Ltd Restaurant and Bar, Taco Bell, Capitol Diner, and McDonald's.
How can the nearby Harrisburg Airport (MDT) help when visiting the hotel?
The nearby Harrisburg Airport (MDT) offers convenient access to the hotel, and the hotel provides a free airport shuttle, making transportation to and from the airport easy for guests.
What other hotels are near Hotel Indigo Harrisburg – Hershey by IHG for alternative accommodations?
Nearby hotels and accommodations include Wyndham Garden Harrisburg/Hershey, Courtyard by Marriott Harrisburg Hershey, Sleep Inn and Suites, and Rodeway Inn.