Best Western Plus Concordville Hotel

Reviews

• JN

  Jess Noé

  3 days ago
  2.0
  I have to agree with several points from other reviews, mainly the noise complaints and poor costumer service. The walls are THIN. It sounded like the vent in our bathroom connected directly to the room above us, where we could hear every word of another guests’ fight with their partner. (No fan in that bathroom, btw — shower with the door open or everything in there will quickly get very wet.) Teenagers were running through the halls in the wee hours and banged on my friends’ doors. Other friends could clearly hear other guests having sex through the walls. I’m sure we’ll be told we didn’t file an official noise complaint and it otherwise would’ve been addressed, but we were on the second floor and I’m sure the front desk heard all the noise, there’s no way it should’ve gotten to that point. As for the rude customer service, I agree with other reviews asserting that staff is very quick to be rude. My boyfriend came down for breakfast with just socks on (no shoes) and came back. I go down (also just socks and no shoes) and as I’m entering breakfast a staff member physically blocks me from my friends’ table, points and goes NO SHOES! I’m like, okay, I’m sorry, I’ll go put some on, and he continues barking at me about how I need shoes for their insurance purposes. Okay dude. I come back with shoes on and realize that they’re shutting machines down and that breakfast closes at a different time on weekdays (9 am) than weekends (10 am). Understandable mistake to make, as yesterday morning was a Sunday and today’s a Monday. But Mr. No Shoes from earlier FOLLOWS ME from station to station admonishing me for my lateness as I’m trying to grab what food is left. “Breakfast closes earlier on weekdays than weekends >:( I have to have EVERYTHING shut down by 9:15 >:(“ and just repeating himself over and over until I have to raise my voice and just go “OKAY!!! THANK YOU!!!” to get him to stop. It really feels like a place where the staff has an “it’s us vs. our guests” mentality. If you’re a light sleeper, definitely bring any and all noise machines, or stay elsewhere.
• DH

  Don Harrison

  4 days ago
  5.0
  area around hotel is not super walkable but doable. probably better just to make sure and rent a car.
• RM

  Richard McBride

  Apr 17, 2026
  1.0
  Meg Rowe the general manager was incredibly rude. I called to inform her that I was charged for a reservation I previously canceled. I was told “yeah, you didn’t cancel this and I’m not reversing the charge”. Imagine being charged over $150 for something you already canceled. I told her that it wasn’t my fault her staff didn’t fully execute the reservation cancellation. She continued to tell me that I never canceled it and then resisted giving me a corporate number until I told her I work in hotels as well so I know there’s someone above her I should be able to speak to. She was very nasty, kept cutting me off and at one point said “I’ve said what I have to say and you’re not getting this refund”. Not only was she just wrong, she was rude and very unprofessional. If this is coming from the top I really fear the professionalism of the rest of this staff.
• MR

  Michael Robertson

  Apr 12, 2026
  5.0
  Best hotel for the money and free "real" breakfast is amazing. Nice rooms ,very clean .
• AK

  Anointed Karnley

  Apr 10, 2026
  5.0
  ​"Exceptional Compassion from Ms. Meg!" ​"I want to share how wonderful my stay was at the Best Western Plus Concordville, all thanks to Ms. Meg at the front desk. I am currently in the middle of a big move with my daughter, who has autism, and Ms. Meg was a true blessing to us. ​She was incredibly thoughtful, making sure we had a quiet, comfortable room in the back of the hotel so my daughter could feel calm and safe. Her kindness and understanding of our specific needs made a world of difference during a stressful time. ​Ms. Meg is a professional who truly leads with her heart. If you are looking for a hotel that genuinely cares about its guests, this is the place. Thank you, Ms. Meg, for making us feel so at home!" Blessings, Anointed 😘🌻❤️🙏🏾 (Room 402) "I also want to send a huge thank you to the entire staff at the Best Western Plus Concordville. The front desk team during my check-in last night was so welcoming and respectful. A special thank you to the kitchen staff for their wonderful hospitality and for serving my family such a great meal in a clean, comfortable environment. The cleanliness of the entire hotel was impressive. Thank you all for making us feel so well-cared for!" 😘🌻❤️🙏🏾

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