Holiday Inn Erie by IHG

4.3
390 reviews
Guest Bathroom

About

HotelWedding VenueBusiness Meeting LocationsConference CenterHoliday Inn
Discover the comfort of the Holiday Inn Erie, located just off I-90 exit 24, south of downtown Erie amidst a hub of shopping and dining. A mere 11.5 miles from Erie International Airport (ERI), our hotel ensures a convenient start and end to your journey. Explore nearby attractions like Splash Lagoon, Erie's exclusive indoor waterpark, and Millcreek Mall Complex, featuring over 195 stores, restaurants, and entertainment venues. Movie buffs can catch the latest releases at Tinseltown USA movie theater, located nearby. Animal enthusiasts will love our proximity to the Erie Zoo, housing over 400 animals. Outdoor enthusiasts can enjoy winter adventures at Peek n Peak Resort a short drive away. Don't miss must-see attractions like Waldameer Water World, Presque State Park, and the Erie Maritime Museum. We're also near GE, TechnipFMC, LECOM, First Energy, and Parker Hannifin, convenient for business travelers. Our accommodations include complimentary Wi-Fi for your convenience. Each room offers cleanliness, comfort, and ample workspace, for both leisure and business travelers. As one of Erie's newest pet-friendly hotels, we happily welcome furry companions. Plus, take advantage of our Indoor Pool and Fitness Center during your stay. We offer made-to-order breakfast for purchase each morning. For our corporate guests, we provide convenient meeting space on the hotel's first floor. Your satisfaction is our top priority at the Holiday Inn Erie.

Location

Holiday Inn Erie by IHG
2260 Downs Drive, Erie, PA
16509, United States

Hours

Reviews

4.3
390 reviews
5 stars
262
4 stars
66
3 stars
24
2 stars
10
1 star
28

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some staff received praise for friendliness and helpfulness, while others reported issues with responsiveness and professionalism.

Cleanliness

Many customers highlighted the cleanliness of the rooms and hotel facilities, though a few noted issues with cleanliness in common areas.

Billing Issues

Several customers reported problems with billing, including unauthorized charges and discrepancies between quoted prices and actual charges.

Breakfast Experience

The breakfast service received mixed feedback; while some enjoyed the quality and made-to-order options, others were disappointed by the lack of complimentary breakfast and long wait times.

Room Amenities

Guests appreciated the comfort and modernity of the rooms, but many expressed dissatisfaction over the absence of microwaves and issues with room maintenance.
  • BK
    Bob Kanel
    Jan 1, 2026
    1.0
    BEWARE of BILLING FRAUD. Avoid staying at this location!!! They gave me an invoice for 235.04 but billed 502.56 to my credit card. The receptionist Paula refused to give me a receipt that showed what was actually billed plus any holds for incidentals. She said it was not her problem and she would not help. Now I will need to do a charge back. I am a platinum member and this is the worst customer service I have ever experienced from IHG. They have a fraud scheme at this hotel. CUSTOMERS BEWARE
  • SS
    S Sikora
    Dec 31, 2025
    5.0
    The area has really improved/developed greatly over the last 30 years.
  • BF
    Brooklyn Funke
    Dec 28, 2025
    5.0
    Tanya was Amazing!..Very happy, positive attitude. Made for à great experience àt this hotel. Room was SUPER Clean. Just a Great place.
  • CC
    Cecilia Coleman
    Dec 28, 2025
    5.0
    I had the pleasure to stay here Christmas Weekend. Heather, front desk supervisor checked me and my family in. She made us feel welcome and she was very professional and accommodating to our needs for the 2 rooms that I made reservations for. Staff was friendly, room was clean and spacious. I was checked out by a nice lady name Joy who was also professional . Thanks for all the warm hospitality and looking forward to returning. I recommend this Holiday Inn …
  • BM
    Brian M
    Dec 25, 2025
    5.0
    We have stayed at this location a few times, actually Christmas 2024 and Christmas Eve 2025. On our way south . The hotel is easy in and out from the interstate . It presents very well, seems the owner cares for their properties. This year we took the entry level room , not a King bed room like last year. We actually liked the entry level room a lot more , it felt bigger and brighter. The 5 foot shower was awesome and it was really good and clean . The $10 breakfast charge was well worth it for two, as others have said it's an actual sit down breakfast with table service . The food itself was very good , we all know what hotel breakfast scrambled eggs can be like . It was honest to god scrambled eggs not some milky custard thing. Too it's good to see here as well as in other locations the Covidity price gouging has ended. $110 all in , good value for a great room. Shout out to the desk person Kennedy, for matching the book it online price and just being nice to deal with. ( We couldn't book it online as the IHG member page was down )

Frequently Asked Questions About Holiday Inn Erie by IHG

What are the check-in and check-out times at Holiday Inn Erie by IHG?

Check-in time is at 3:00 PM and check-out time is at 12:00 PM.

Is the hotel pet-friendly?

Yes, Holiday Inn Erie welcomes dogs and is a pet-friendly hotel.