Home2 Suites by Hilton Dickson City Scranton

Reviews

• MN

  marie napier

  6 days ago
  5.0
  My stay with Home2Suites was above par ! I encountered a kind lady at the front desks whose name tag I believe said Dorothy. She was very pleasant and you could tell by her interactions with the guests that she loves what she does ! She was very helpful with any questions we had and always made sure to speak with us when we passed by the front desk. :) 10/10 will be returning based off my interactions with her alone !
• DY

  Dave Young

  Feb 15, 2026
  1.0
  Minus Zero Stars. Home2 Suites by Hilton, Scranton, PA 914 Scranton Carbondale Highway As a Hilton Honors Diamond member, I have stayed in a lot of Hilton properties during 20 years. I used to take pride in choosing Hilton brands. Over the years, the standards have dropped fast. This location is a perfect example. Let’s start with breakfast. The coffee is awful. Not “kind of weak.” Not “could be better.” Just bad. If I did not travel with my own coffee, I would be stuck with something I would not even serve at home. Now the bigger issue. Service and cleanliness are not what you expect when you pay a good price for a room. A clean room should stay clean. Rooms should be serviced the way they were for decades. Daily basics. Trash. Towels. Bathroom. Floors. Instead, guests get excuses. They blame short staffing. I blame supervision. If a hotel cannot meet basic standards, that is not a staffing problem. That is leadership letting problems slide. And when I hear staff blame other staff, it tells me the accountability is even worse. Even the basics have been cut down. The toilet paper is so thin you can read your iPad or a newspaper through it. pending upon what you use, it a joke. And the room does not smell clean. It smells like whatever perfume, cologne, cigarettes, they smoke, or strong cleaner the person used. That is not “fresh.” That is covering up. The final straw is the visible neglect. If I can stand in the bathroom and see mold and cobwebs along the floorboards, that tells me the hotel is not being maintained and not being checked. This is not about “elite status.” This is about being a paying customer and expecting the bare minimum: clean, maintained, and professionally managed. And yes, they still charge you full price on the way out. I will not be back.
• GZ

  Gregory Zelfond

  Feb 9, 2026
  5.0
  This hotel offers great value! Excellent location, near all restaurants and fast food places. The rooms are huge! The free breakfast is also a nice touch, I stayed a few times and the area was never crowded like on other hotels.
• MM

  Manny

  Feb 7, 2026
  2.0
  The front desk associate customer service was below average, breakfast was very plain for $200 a night room. Would I stay again in this hotel? Only if I didn’t have any other choice.
• KM

  Kevin Mann

  Jan 27, 2026
  1.0
  The staff is terrible. They play CNN and NBC on the lobby television but not Fox or even the weather channel. Stop politicizing hotel stays

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