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Location
Holiday Inn Express & Suites Franklin - Oil City by IHG
225 Singh Drive, Cranberry, PA
16319, United States
Hours
Reviews
4.3
298 reviews
5 stars
186
4 stars
64
3 stars
27
2 stars
8
1 star
13
What are people saying?
AI-generated from recent customer reviews
Staff Friendliness
Customers consistently praised the staff for being friendly, accommodating, and helpful throughout their stay.
Cleanliness
The hotel received high marks for cleanliness, with many guests noting that the rooms and common areas were well-maintained.
Breakfast Quality
While some guests enjoyed the breakfast offerings, others felt the options were limited or not up to par with other Holiday Inn Express locations.
Room Comfort
Guests reported comfortable rooms with good amenities, although some mentioned issues with noise and outdated features.
Customer Service Issues
A few reviews highlighted significant concerns with customer service, including rude staff interactions and mishandling of complaints.
- CHChris HenrieOct 22, 20255.0I travel for work and stay in Holiday Inn Express locations all over the country. I’ve been stationed at this one since early September, and it has, by far, been the best Holiday Inn I’ve stayed in over the past four years — and it’s not even close. The staff here are the kindest I’ve ever encountered, not just at a Holiday Inn Express, but at any hotel I’ve stayed in. They are incredibly accommodating and genuinely friendly. My partner’s birthday was last month, and he even received a handwritten note under our door wishing him a happy birthday. In a world where you’re lucky if people even acknowledge you, that small act meant so much. Every member of this team goes above and beyond to make you feel at home, and that’s such a rare thing these days. I truly loved my stay here, and I know they’re going to miss making me a new key four times a day! I’ll definitely remember my time here — I wish more places were like this one. The world would be a better place if they were.
- RLRob LandonSep 13, 20255.0I stay here frequently for business. The rooms are always clean, the free breakfast choices are few but what is offered is always good. It's enough to get a good start to the day! Staff is helpful and friendly. The view of the mountains can be pretty depending on which room you are in.
- DSDeLaney SwankJul 23, 20255.0Likely the cleanest hotel I’ve stayed at in a long time (and I’m super picky about that). Shower pressure was amazing!! Bathrooms were very clean. Beds were comfortable and the AC worked great. The breakfast was actually a hearty breakfast with hot food and lots of drink options. Everyone there was super friendly as well! Visiting family in the area we will absolutely return again!!
- KLKrystal LongJul 5, 20255.0The most accommodating hotel we have ever stayed at, as a travel race team who requires large parking lots and extended hours! Can not put into words how accommodating the staff has been! Will drive out of the way if needed, to use the hotel again!
- MCMarie CrumJun 13, 20255.0Clean hotel friendly staff.
Frequently Asked Questions About Holiday Inn Express & Suites Franklin - Oil City by IHG
What are the check-in and check-out times at Holiday Inn Express & Suites Franklin - Oil City?
Check-in is at 3:00 PM and check-out is at 11:00 AM.
Is breakfast available at the hotel and is there a buffet option?
Yes, free breakfast is provided and includes a buffet option.
Does the hotel offer free Wi-Fi and where is it available?
Free Wi-Fi is available in public areas throughout the hotel.
Are pets allowed at Holiday Inn Express & Suites Franklin - Oil City?
No, pets including cats and dogs are not allowed at the hotel.
Is there parking available at the hotel and is valet parking an option?
Yes, free parking is available and valet parking services are also offered.
What fitness facilities are available at the hotel?
There is a free fitness center with elliptical machines and free weights, and a treadmill is available as well.
What accessibility features does the hotel provide?
The hotel provides accessible parking and is mobility accessible to accommodate guests with disabilities.
Does the hotel have enhanced cleaning and safety protocols?
Yes, the hotel uses commercial-grade disinfectant, has enhanced cleaning of common areas and guest rooms, employees are trained in cleaning and hand washing, high-touch items are removed, and sanitizer is available.
Which nearby stores and attractions can guests visit around the hotel?
Guests can visit nearby stores like NAPA Auto Parts, JOANN Fabric and Crafts, Bath & Body Works, and attractions such as Mall Cinemas and Deer Creek Winery Cranberry.
How can nearby places enhance a guest's stay at the hotel?
Nearby automotive stores like NAPA Auto Parts and Fisher & Father Inc. help guests with vehicle needs, while attractions like Mall Cinemas offer entertainment options and Deer Creek Winery Cranberry provides a local wine experience to complement their visit.
What nearby services support guest needs or emergencies during their stay?
Services such as Fresenius Kidney Care Oil City provide dialysis treatments, and PAWSitively Fun Dog Training offers pet services nearby, ensuring guest needs are supported beyond the hotel.