Best Western Plus Clarks Summit Scranton

Reviews

• CO

  Christopher Osmun

  Feb 18, 2026
  5.0
  Very clean, updated, friendly and accommodating. The indoor pool is huge and also very clean. Staff goes above and beyond. Didn’t eat at restaurant so unable to speak about that. Bar setting was welcoming and drinks very well priced. Check out and check in was quick. I travel through that area multiple times per month and will continue to stay there each time
• CT

  Christy Tripp

  Feb 5, 2026
  5.0
  Clean room, comfortable beds, good shower, and friendly staff. Check in was smooth and easy. Breakfast was hot, plentiful, and good tasting. Eggs and sausage put on a bagel made a yummy sandwich.
• ZC

  Zachary Cohen

  Jan 31, 2026
  4.0
  The hotel offered spacious rooms with complimentary breakfast each morning. It also featured a heated swimming pool, a restaurant on-site, and slot machines in the lobby. Additionally, there was an upper parking lot with a walkway entrance located on the second floor. The hotel was conveniently situated near various fast-food establishments and restaurants.
• JJ

  John

  Nov 26, 2025
  2.0
  Not a horrible stay the room was clean comfortable beds but the was poop I’m the shower drain it was gross my friend‘s bed had coffee stains all over it
• VY

  victor yepez

  Oct 25, 2025
  1.0
  I stayed at this hotel for a work trip, and during my first stay, everything was actually very good. The rooms were organized and clean, the cleaning staff did an excellent job, and the rest of the staff was friendly and welcoming. The food was okay—not amazing, but decent for the price. Overall, that first experience was positive. However, my second stay was extremely disappointing. I made the reservation through a third-party app with the intention of paying at the counter, but instead, I was charged in full for two nights upfront. I knew I might not stay the second night, so I called immediately after booking to cancel the second night. I was told to wait and speak to the manager the next day. I followed their instructions and spoke with the manager before the 24-hour cancellation window had passed. Instead of helping, I was told it was “up to the third-party app.” I contacted the app and then tried again to resolve it directly with the hotel, including speaking to the manager again weeks later. After all that, they still refused to refund the second night that I did not stay, even though I followed all the rules and contacted them well in advance. This was extremely frustrating and shows very poor customer service. A good hotel should care about their guests and be willing to provide reasonable solutions, especially when the guest communicates clearly and on time. Sadly, that was not the case here.

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