Best Western Allentown Bethlehem Lehigh Valley Inn & Suites

Reviews

• NW

  Nicole Winters

  Jan 4, 2026
  2.0
  Disappointing (This was a two night stay 31st - 2nd) Check in was pleasant and smooth. The night before Check out and checkout morning was not. Night before check out our room was entered by a stranger, it was like 11pm - to say we were scared out our sleep is an understatement. The next morning I call to request a late check out (called at about 9:30am). The front desk staff was very sweet and gave us till 12pm! About 1 min later the FD manager - female, kind of heavyset with glasses, her name is Lucy. She tells me that they’re trying to charge me for the second night because the day before housekeeping checked our room and noticed no one was there so they refunded the second night. Obviously we stayed the entire two nights and made clear we never received housekeeping. We literally had a stranger walk into our room last night. She said but there is was no one in the room and housekeeping thought you left. I asked her if she had the right room. we were in 1.2.3, she said it shows we were in 1.0.5 and it was changed. I was clear in saying that we were NEVER in 1.0.5. Never even received a key for it. She began to say that they still have to charge me because of the refund THEY initiated without confirmation from the guest if they indeed checked out. She said they had been trying to run it but it was declining, I said yeah cause that refund isn’t there lol. (I always use a dummy card when I travel it’s just a thing I do). Anyway, She had an attitude because I refused to pay AGAIN, I let her know that sadly that had nothing to do with me and said it’s unfortunate but she should have contacted the guest (me). After this phone exchange I went out to get coffee from the lobby, upon going back to my room my keys were not allowing access. they deactivated the keys - I know this tactic, i worked at a hotel. We did it to ppl we wanted to come to the FD. My educated guess was they hoped we’d leave our room (w/o our belongings, and in order to retrieve our things we’d have to pay that extra night, though we did and they made a very very unfortunate error on their end. Luckily my partner was still in the room.
• CP

  Carolyn Primeau

  Jan 2, 2026
  5.0
  Great service
• VR

  Victoria Ruiz

  Dec 29, 2025
  3.0
  I stayed at this hotel for two nights during a snowstorm. Upon checking in, the front desk staff told me they could not find my name and said I had no reservation. I showed my email confirmation, and only then was I given a room. There was no apology or acknowledgment of the inconvenience—my key was simply handed to me. On the day of checkout, while I was actively taking my belongings to my car and my items were still clearly in the room, a housekeeper entered to remove the trash. This was completely unacceptable and a violation of privacy. Additionally, at 8:00 a.m., housekeeping staff were speaking loudly directly outside my door, which was disruptive and unprofessional. Overall, the staff demonstrated a lack of respect, hospitality, and basic customer service throughout my stay. This experience did not meet the standards I expect from a hotel, and I am very disappointed.
• BW

  Brian Wilson

  Dec 12, 2025
  5.0
  The front desk staff is incredible. The rooms are very well kept. Enjoying my stay completely, and the breakfast and coffee are superb
• RJ

  Robpeter Johnson

  Dec 5, 2025
  5.0
  Very nice and comfortable!

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