Best Western Allentown Bethlehem Lehigh Valley Inn & Suites

Reviews

• DS

  D. Luisa Sigala

  4 days ago
  4.0
  The room was cold The sleeper had black stuff all over it that got on our clothes.
• RT

  Real talk

  Feb 23, 2026
  1.0
  Overnight front desk was sleeping and snoring when I left to work at 3:00am
• SR

  Stephanie Rodriguez

  Feb 17, 2026
  1.0
  We stayed here for 5 days Monday-Friday. Check in was good, since the elevator wasn’t working they put us in the first floor. On Tuesday night after 12 AM, when my husband and 2 kids were sleeping I decided to take a shower when I discovered ants in the bathroom. The next day I went to the front desk and simply asked if they had another room because there were ants in the bathroom. Lucy who was working at the front desk never once was apologetic or concerned for what I had brought up but rather had an attitude and asked why I didn’t tell someone last night. I let her know my two kids under 2 were sleeping and I didn’t want to wake them. She then stated she couldn’t do anything because I didn’t say anything sooner but all I asked is if they had another room available . She stated she only had a room available on the second floor and I said that was fine. I went up and down the stairs multiple times with both my kids and all our stuff since my husband was working. A few hours after settling into the new room my kids and I went for a walk and come back to the hotel. While I was making myself a coffee in the lobby I over heard Lucy talking to someone else in the front desk about me. She said “Some lady came in here talking about we have ants.. we didn’t find any ants and maybe if she wasn’t giving her kids lollipops she wouldn’t have ants.” I then when up to the front desk and asked why she was talking about me and that I had overheard everything she said. Once again she wasn’t apologetic but rather defensive. She said “how do you know I was talking about you and not someone else?” (If there’s multiple people saying there’s ants in theirs rooms that’s a problem no? To talk about another guest in general is super unprofessional.) I also let her know that I don’t give my kids candy, but of course I packed them snacks and yogurts for the stay but I made sure to clean up after ourselves when we left the room. She then contradicted herself by saying that she was telling him they didn’t find ants in our room (so she was taking about me). I told her I had taken pictures and she said to email them. She made the stay unwelcoming and awful. For someone who works in hospitality she lacks everything in her job description. STAY AWAY.
• GL

  Graham Leger

  Jan 18, 2026
  5.0
  I’m not a super picky person so for me the room itself was perfectly sufficient. I just wanted to leave a review for the staff we dealt with. First guy was very helpful and got the 3 of us a room that had a pull out couch. Another lady gave us water bottles when we asked if there was a water and she also allowed us to get back into our room after we already checked out because my friend forgot his air pods
• NW

  Nicole Winters

  Jan 4, 2026
  2.0
  Disappointing (This was a two night stay 31st - 2nd) Check in was pleasant and smooth. The night before Check out and checkout morning was not. Night before check out our room was entered by a stranger, it was like 11pm - to say we were scared out our sleep is an understatement. The next morning I call to request a late check out (called at about 9:30am). The front desk staff was very sweet and gave us till 12pm! About 1 min later the FD manager - female, kind of heavyset with glasses, her name is Lucy. She tells me that they’re trying to charge me for the second night because the day before housekeeping checked our room and noticed no one was there so they refunded the second night. Obviously we stayed the entire two nights and made clear we never received housekeeping. We literally had a stranger walk into our room last night. She said but there is was no one in the room and housekeeping thought you left. I asked her if she had the right room. we were in 1.2.3, she said it shows we were in 1.0.5 and it was changed. I was clear in saying that we were NEVER in 1.0.5. Never even received a key for it. She began to say that they still have to charge me because of the refund THEY initiated without confirmation from the guest if they indeed checked out. She said they had been trying to run it but it was declining, I said yeah cause that refund isn’t there lol. (I always use a dummy card when I travel it’s just a thing I do). Anyway, She had an attitude because I refused to pay AGAIN, I let her know that sadly that had nothing to do with me and said it’s unfortunate but she should have contacted the guest (me). After this phone exchange I went out to get coffee from the lobby, upon going back to my room my keys were not allowing access. they deactivated the keys - I know this tactic, i worked at a hotel. We did it to ppl we wanted to come to the FD. My educated guess was they hoped we’d leave our room (w/o our belongings, and in order to retrieve our things we’d have to pay that extra night, though we did and they made a very very unfortunate error on their end. Luckily my partner was still in the room.

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