Business Details
About
HotelWedding VenueBusiness Meeting Locations
Our Bensalem, PA hotel is conveniently located 20 minutes north of Philadelphia in scenic Bucks County, offering a seamless travel experience. Just one mile away, you'll find indoor outlet shopping at The Franklin Mall (formerly Philadelphia Mills), and Sesame Place theme park is only 14 miles from the hotel. Philadelphia’s vibrant dining scene and iconic historic attractions like the Liberty Bell and Independence Hall are also just 14 miles away. With convenient access to I-95, our hotel is easily reachable from major highways and is only 30 minutes from Philadelphia International Airport.
Our stylish rooms and suites are designed for comfort and convenience, featuring high-speed Wi-Fi, a 50" HDTV, a premium coffee maker, microwave, refrigerator, and a dedicated work space. Enjoy a restful night in our plush pillow-top beds with your choice of firm or soft pillows.
Guests can unwind in our outdoor seasonal pool or stay active in the Fitness Center. Whether you're here for business or leisure, our versatile meeting and social spaces provide the perfect setting for your events. Start your day with our complimentary Express Start Breakfast, offering eggs, breakfast meats, biscuits, cereals, pancakes, and our famous Cinnamon Rolls.
Experience a simple, smart way to travel at the Holiday Inn Express Philadelphia NE-Bensalem.
Location
Holiday Inn Express Philadelphia NE - Bensalem by IHG
1329 Bristol Pike, Bensalem, PA
19020, United States
Hours
Reviews
3.9
1,047 reviews
5 stars
481
4 stars
279
3 stars
113
2 stars
68
1 star
106
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous reviews highlighted significant cleanliness problems, including dirty rooms, bedbugs, and unkempt bathrooms.
Staff Performance
While some guests praised the staff for their friendliness and helpfulness, many others reported poor customer service and unprofessional behavior.
Maintenance Concerns
Guests frequently mentioned the need for renovations, outdated facilities, and malfunctioning elevators.
Breakfast Quality
The breakfast received mixed reviews; some guests enjoyed the variety and quality, while others found it lacking.
Overall Experience
Many customers expressed dissatisfaction with their overall experience, citing issues with cleanliness, service, and room conditions.
- SSSteve Sharpe2 days ago5.0Great hotel. AGM and front staff were so welcoming. Kudos....
- MVMrs Navy Veteran6 days ago5.0Great location for what we were visit for. (Wedding) Brooke was extremely patient and friendly. Rooms were clean and updated. Housekeeping kept up with fresh towels for our stay. (3 days) If we ever come back to the area, we’d definitely stay here again.
- JSjonn smithNov 3, 20255.0MUCH BETTER THAN 2019.ITS SUPER QUIET NOW. NO SLAMMING DOORS WHICH WAS THE MAIN ISSUE BACK THEN.NICE STAFF.GOOD FREE WIFI AND TV IS A SMART TV WITH VERY CRISP PICTURE. IT MUST BE 4K OR SOMETHING.2 MAIN PROBLEMS IS TUB NEEDS A SLIP MAT OR GRIPPERS IN TUB SO YOU DONT SLIP AND FALL.I WAS SLIDING AND MICROWAVE TURNER PIECE WAS MISSING SO DISH DIDNT TURN IN MICROWAVE BUT STILL HEATED
- ABAnna BonevaOct 27, 20251.0Stay away from this hotel if you don’t want to sleep in a bed full of bedbugs! This is by far the worst hotel I have ever stayed in. When I entered the room, it smelled terrible as if it hadn’t been cleaned after the previous guests. The bathroom was filthy, with dead cockroaches on the floor. The towels were dirty and clearly reused. Absolutely disgusting! The bed sheets were stained and had someone else’s hair and eyelashes on them , it was revolting to even lie down. The floors looked like they hadn’t been washed in years. I couldn’t stay overnight in that room , even the tabletops were covered in dirt. It was obvious that housekeeping never cleaned up after the previous guests. Completely unacceptable and disrespectful to customers. I asked to change the room, and they did move me to another one, which was slightly cleaner, but still smelled horrible — like dirty socks. Bedbugs are apparently a normal thing in this hotel. Never again!
- MEMadeline EllisOct 20, 20254.0The first room we had should have been a no smoking room, but clearly the guest before us was smoking in the bathroom and that was all you could smell. The second room had the most uncomfortable bed. Everything you move it sounded like it was breaking. The bathroom sink didn't drain well. And the shower temperature wouldn't regulate. From hot to icy water. When checking out it was implied that we had broken the bed because we didn't report it the first night.
Frequently Asked Questions About Holiday Inn Express Philadelphia NE - Bensalem by IHG
What are the check-in and check-out times at Holiday Inn Express Philadelphia NE - Bensalem?
Check-in is at 3:00 PM and check-out is at 11:00 AM.
Does the hotel provide free breakfast?
Yes, the hotel offers free buffet breakfast with options including eggs, breakfast meats, biscuits, cereals, pancakes, and cinnamon rolls.
Is Wi-Fi available at the hotel?
Yes, complimentary Wi-Fi is available in public areas and guest rooms.
Is the hotel accessible for guests with disabilities?
Yes, the hotel is mobility accessible and provides accessible parking and elevator access.
Are pets allowed at the Holiday Inn Express Philadelphia NE - Bensalem?
No, pets including cats and dogs are not allowed at this hotel.
What COVID-19 cleaning and safety measures does the hotel have?
The hotel uses commercial grade disinfectants, has enhanced cleaning in common areas and guest rooms, disinfects or discards plastic keycards, removes high-touch items from common areas and guest rooms, provides sanitizer, and employs staff trained in cleaning and handwashing practices.
What fitness facilities are available to guests at the hotel?
Guests have access to a free fitness center equipped with elliptical machines, treadmills, and free weights.
Is there parking available at the hotel?
Yes, free parking is available for guests.
What nearby attractions can guests visit when staying at the hotel?
Guests can visit The Franklin Mall for indoor outlet shopping one mile away, Sesame Place theme park 14 miles away, and historic Philadelphia attractions like the Liberty Bell and Independence Hall also about 14 miles away.
What nearby amenities and services are available to guests around the hotel?
Nearby amenities include LibertyX Bitcoin ATM and Coinme for financial services, Dunkin' and Bob Evans for dining, AMC Woodhaven 10 cinema for entertainment, and Spartan Gym for fitness.