Holiday Inn Express & Suites Belle Vernon by IHG

Reviews

• RR

  Riley Renee

  Nov 9, 2025
  5.0
  Great clean hotel. We would definitely stay here again.
• GM

  Gretchen Miller

  Oct 30, 2025
  3.0
  I booked the Holiday Inn Bell Vernon location for October 23,24,25. I specifically booked this hotel because of the indoor swimming pool. I booked a couple of weeks in advance, and I repeatedly called the local phone number to the hotel of which no one ever answered, and it did not matter if I called in the morning midday or in the evening, no one answered the direct line phone number. I contacted Holiday Inn customer service and that individual sitting at a desk somewhere in a call Center assured me that the swimming pool was Fully operational and available for their tenants to use however, upon my arrival that was not the situation. I had already booked the room in advance and paid for it, and was not in a situation where I could be refunded to choose another local hotel location, such as the Hampton or the Fairfield Inn. There was no availability at either of those hotels anyway. Very disappointing that this hotel and management team were not transparent about the condition of the hotel so perspective guests could make informed decisions. The room was clean and over all the hotel was as well. I did have to switch room because the original room that was assigned had a broken AC unit. Even though I had booked a room for three days every day, I had to go down and have my room key reprogrammed because it would lock me out, which was an inconvenience, but it was quickly taken care of. The breakfast was good. I will give them that. I will not book at this location again. I feel ripped off and that management failed.
• PW

  Pamela Williams

  Oct 26, 2025
  2.0
  The king size bed was made beautifully.but was hard as a rock!! The pavement had more given it!
• DP

  David Parker

  Oct 15, 2025
  5.0
  3rd time we have stayed. It's an easy place to stay, and travel from and to. We visit family just a few miles up the road. Belle Vernon has some nice shops, restaurants, and Valdasari's bakery is a must go. Bailey's diner is another place not far away. Dollars General is close, Giant Eagle too. Walmart just up the road, tractor supply, and much more all around. You also need to try the roadside hotdog stand Red Caboose for some delicious dogs, and super awesome fries. Belle Vernon Holiday Inn has a complete breakfast every morning, and coffee at anytime day or night if you stay there. Value, service, friendly place to stay.
• RJ

  R John

  Oct 9, 2025
  1.0
  If I could give a zero for customer service I would. I booked a hotel reservation 2 weeks in advance for 4 kids and 2 adults. I called the day before my reservation date to confirm everything was good with the reservation and I was told everything was okay. I even confirmed that checking in at 9pm at night when we could get there would not be a problem. To my shock, we arrived at 9pm at night on the day of our room reservation only to be turned away by them because they cancelled our reservation the DAY OF. No one reached out to let us know and with 4 small children in tow we were not happy. I used a 3rd party booking and it took almost 2 weeks to get my money back after several complaints and phone calls. The customer service at this hotel is garbage and the management is poor. We never should have been left out to the street with no money for another room. The least they could have done was transfer our reservation to a nearby hotel for the night. Also, after filing a complaint with IHG themselves and using their customer service number I was hung up on 4 times without any resolution. Holiday INN is a garbage hotel chain when it comes to customer service and I will never be using them again. For people who work in the hospitality field yall suck at it.

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