Candlewood Suites Belle Vernon by IHG

Reviews

• SF

  Shannon Fosco

  Oct 26, 2025
  1.0
  The management has not addressed any of the problems with mice everywhere, we were given a couple of traps and that was the solution. A room change was offered but we knew coworkers on every floor and all had the same issue. Mice everywhere and mice feces under the kitchen sinks. We caught 4 in the time we were there. Let management know, as well as customer satisfaction (corporate) and nothing happened. Although the manager did say that corporate wouldn’t do anything either, and she was correct about that. It’s a health hazard to have the mice. They need to close the hotel down or have a fumigators come out and handle it. We were promised 2 comped nights from our 25 day stay …. REALLY!? Anyways don’t come to this property it’s run down, dirty, pest riddled. I could go on …
• JJ

  John Johnson

  Oct 23, 2025
  5.0
  Candlewood Suites are some of my best ones I go to. Has everything I need and nothing I dont. Good rates.
• GM

  Gladys Helena Lopez, MD, MPH

  Oct 22, 2025
  1.0
  I just wish to let you know this hotel is a cesspool: 1. On my arrival the bathroom has black stains in the floor and the glass/walls were covered on a thick layer of human grease. 2. The refrigerator was dirty with pieces of food from prior user. 3. The kitchen stove was dirty with also thick grease. 4. The kitchen utensils were inside the drawer but dirty. Same case with glasses and dishes. 5. The floors had also a layer of black dust stick to it. 6. There was always garbage at the end of the hallway’s trash can and this situation was worse on Sunday evening. 7. Saturday, someone urinated in the elevator and we did not have service. The stink of urine is still present. 8. The laundry room has 3 washers and none of them complete a cycle. No one told me that issue until I ended up with wet dirty clothes in my hands. Besides, the machines and the room were filthy. The only thing OK with this hotel was the kindness of the front desk personnel. Nonetheless, I will never return to this site and this message will also be sent to IHG hotels.
• JW

  Janyth Williams

  Oct 19, 2025
  2.0
  Sadly lacking in room amenities. No hair dryer. No soap in dispensers and no bar soap. No ice bucket. One pack of coffee for 2-night stay. No breakfast. Heat was either too hot or too cold .. not easily regulated. Live roach in the kitchen sink.
• PM

  Paul McAvoy

  Oct 4, 2025
  1.0
  Just stayed here and be aware - THEY HAVE A RODENT PROBLEM!!! Never a good sign when you are sitting in your room, see movement out of the corner of your eye, turn and realize it's a mouse going across the floor of your room. UGH! To make it worse, we were on the 4th floor, which suggests to me this isn't a mouse that just came in via an open door, etc., but I expect they are throughout the building. We mentioned this to front desk when we checked out, they seemed shocked, but then turned and said "well, I say this on the shelf this morning and proceeded to show us a package of glue traps that were on the shelf behind here. Says they obviously are aware, but not taking it seriously to get rodent specialist in to fix it. So you've been warned. I know I never intend to stay here again.

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