Business Details
About
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Welcome to the Holiday Inn Express and Suites Allentown West
Our hotel is the perfect location for business and leisure travel in the Lehigh Valley. Conveniently located 10 miles from the Lehigh Valley International Airport, making simple and smart travel plans possible.
Cool off in the wave pool at Dorney Park and Wild Water Kingdom during the summer or hit the slopes at Bear Creek Ski Resort and Blue Mountain Ski Resort during the winter. Our comfortable beds will be waiting for you.
The hotel is near the following companies: Air Products, PPL, Nestle Water, Amazon, Kraft, Nestle Pet Care, Keurig, Dr. Pepper and the Lehigh Valley Hospital. We are also located near several colleges including Muhlenberg College, Cedar Crest College and Lehigh University.
Our accommodations include complimentary Express Start hot breakfast buffet, Wi-Fi, parking, and IHG member perks. Workout in our 24-hour Fitness Center featuring Life-Fitness equipment or swim laps in our heated indoor pool. All guest rooms are equipped with a microwave, refrigerator, and Keurig. Ask about our spacious suites and 725 square foot meeting space for corporate and social events.
Location
Holiday Inn Express & Suites Allentown West by IHG
5630 Tilghman Street, Allentown, PA
18104, United States
Hours
Reviews
4.0
716 reviews
5 stars
363
4 stars
171
3 stars
79
2 stars
41
1 star
62
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many customers praised the friendly and accommodating staff, highlighting specific individuals for their exceptional service.
Cleanliness Issues
Numerous reviews mentioned cleanliness problems, including dirty rooms, bathrooms, and common areas, with some guests expressing disappointment in the overall hygiene.
Room Condition
Several guests noted that the rooms were outdated and in need of renovation, with issues such as broken fixtures and poor maintenance.
Breakfast Quality
Feedback on breakfast was mixed; while some enjoyed the variety, others found it lacking in quality and options.
Noise Concerns
Guests frequently reported noise disturbances from the nearby highway, affecting their sleep quality.
- EJEddie Rude JrNov 11, 20251.0Nasty 🤮 the lady at the front counter was very sweet and friendly. I signed in and went up to my room. Wall paper is bubbling and the wood trim needs replaced or repainted. I walk into my room and the same as in the hallway. Trim needs a facelift and wall paper bubbling. The windows were disgusting. Couldn’t really see out of them. The kicker was the bathroom!!! The shower head hasn’t been clean in months 🤮 why didn’t I change hotels?? I worked that morning at a different job and drove 13 hours to get there. I arrived later in the evening and had to be at my next job site at 3 am. Didn’t have the time or energy to look for a different one and it was just for the night. I didn’t even take a shower. When I checked out, I told the front desk lady about my room. Said she would let the manager know and they would get back to me. I sent the pictures and left. I received a email stating they were sorry for my room and gave me $49 off my rate!!!! Really??? $49. That was a joke! I never responded to that email. It was an insult. I did write a review on the notes site, but the rejected it and wouldn’t let me post for others to see. Here they can’t stop me. Would I stay there again? Absolutely NOT!!! Go elsewhere if you want a clean hotel!
- JVJessica VillarNov 7, 20255.0We stayed in a suit second floor. We were very happy with the size of the room. It had a small dinner room, living room and kitchenet, big fridge, and sink in the kitchenet. The only thing was that you could hear some of the traffic, but we slept well. Food was good in general and good service by the kitchen person. Everyone was attentive and helpful.
- JRJenna RoushNov 1, 20255.0there was a mishap with booking so they upgraded our one-night stay to a king suite!! wonderful staff, clean environment, a seemingly endless supply of random crap you’d possibly need. bed was crazy comfy too
- CCCody ChaneyOct 19, 20252.0I have had good experiences with ihg and especially holiday inn. I have previously stayed here before and the hotel clerk was great, but rat feces in sheets, no hot water in showers but said the sink was fine, asked about a laundry room and was told in broken English by the workers that it was on every floor until the front desk said they didn’t have a laundry room. Night shift did everything he could to make the room right but I would stay clear of this hotel and management/owner.
- BABecca AnnOct 11, 20252.0The hotel is absolutely disgusting. The carpets are pulling up. The chairs are ripping at the scenes. The coffee makers are not working. The key fobs are not working. It looks dirty. There was kids that were up running around till 11 o’clock at night keeping us up and nothing was said and I even had a kid with me and he knew better. The staff has been absolutely amazing. I wanna make clear that the people that are working for this company are wonderful people, but the people who own this hotel are doing a horrible job. They are failing miserably and it was embarrassing to pay $150 a night to stay any very dirty unkept hotel.
Frequently Asked Questions About Holiday Inn Express & Suites Allentown West by IHG
What are the check-in and check-out times at Holiday Inn Express & Suites Allentown West?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Is breakfast included when staying at this hotel?
Yes, a free Express Start hot breakfast buffet is available for guests.
Does the hotel have facilities for business travelers?
Yes, there is a business center and 725 square feet of meeting space for corporate and social events.
Are pets allowed at the hotel?
No, pets including cats and dogs are not allowed at the hotel.
Is the hotel accessible for guests with mobility challenges?
Yes, the property is mobility accessible and features accessible parking and elevators.
What fitness and recreational amenities are available?
A free fitness center with Life-Fitness equipment, hot tub, treadmill, elliptical machines, and an indoor pool are available for guests.
Does the hotel provide free Wi-Fi?
Yes, free Wi-Fi is available in public areas throughout the hotel.
How does Holiday Inn Express & Suites Allentown West ensure cleanliness and safety?
They use commercial-grade disinfectants, have enhanced cleaning in guest rooms and common areas, remove high-touch items, provide sanitizer, and employees are trained in cleaning and hand washing procedures.
What nearby places of interest can guests visit while staying at the hotel?
Guests can enjoy the wave pool at Dorney Park and Wild Water Kingdom, and ski at Bear Creek Ski Resort or Blue Mountain Ski Resort during winter.
Where can guests find dining options near the hotel?
Chris' Family Restaurant and Which Wich Kuhnsville sandwich shop are nearby options for dining.
Are there convenient transport or service locations near Holiday Inn Express & Suites Allentown West?
Yes, Exxon & Mobil Stations, UPS Access Point, and Kuhnsville Car Wash are nearby, which may help guests with fuel, shipping, and vehicle care needs.