Hilton Garden Inn Allentown Bethlehem Airport

Reviews

• FF

  Faramarz Fanaian

  5 days ago
  5.0
  I would like to say that this trip was one of the best experiences for both me and my girlfriend. It was a ski trip to Blue Mountain resort from February 6th through February 9th. Overall, the entire experience was positive. Regarding our stay at the hotel, I must especially commend the staff — particularly the manager Ms. Kim — who was truly phenomenal. Our stay coincided with a severe winter storm that caused power outages in parts of Allentown, including the hotel. The situation was understandably hectic. The outage led to multiple operational issues: room key cards malfunctioned, heating systems failed, phones were down, and essential services were disrupted. It was chaotic, and I am certain there was tremendous pressure and stress on the staff, especially on the manager. As a surgeon, I am no stranger to high-stress situations when critical systems fail in an operating room. I can confidently say that the situation at the hotel was handled as professionally and effectively as it possibly could have been under the circumstances. If I may offer a few suggestions to regional management should a similar situation arise in the future: implementing an alternative heating solution for staff — even temporary portable heaters for the lobby area — would make a significant difference. I observed staff members seated in a very cold reception area, continuing to assist guests despite the discomfort. A modest source of warmth would greatly support them during such emergencies. While I understand that backup generators are typically prioritized for hospitals and critical infrastructure, a small portable generator to provide minimal lighting in stairwells and near exit signs would not only be helpful but essential for safety and injury prevention. Additionally, assigning a staff member to guide guests with flashlights during outages could further enhance safety. We are sincerely grateful to the entire staff, and especially to the manager, for handling such a challenging situation with professionalism and composure.
• EB

  Eric Brady

  Jan 28, 2026
  3.0
  The room was clean and the service was good but the hot tub was dirty and the jets weren’t working and the pool it self was ice cold my kid wouldn’t even swim in it bc it was to cold.
• JD

  Jaedon Danner

  Jan 23, 2026
  5.0
  Mark Raphun, General Manager, is a true example of exceptional leadership and authentic hospitality. He leads with integrity, consistency, and a genuine commitment to doing what is right for every guest. Mark’s care for customers is sincere and evident in every interaction. He listens thoughtfully, responds with empathy, and ensures each guest feels valued and respected. Under his leadership, the hotel reflects the highest standards of professionalism, trust, and service excellence. Mark Raphun is an outstanding General Manager whose integrity and customer-first mindset leave a lasting impression.
• TO

  Tiffany Oei

  Jan 19, 2026
  2.0
  From the moment I checked in, the front desk incorrectly told me that breakfast was an additional charge. I had to inform them that my package included breakfast, which they only acknowledged after checking my reservation. During breakfast service, I made it clear to the staff that I was from room ### and that breakfast was included in my package. Despite this, after my stay, my credit card was charged extra. When I called to ask about the charge, I was told it was for breakfast. Once again, I had to explain that breakfast was included in my package. Only then did the staff review my reservation and issue a refund. I used to like stayed at Hilton everywhere, but now I really dissapointed.
• CC

  C

  Jan 18, 2026
  1.0
  I was in the hospital and couldn’t make my trip and I requested the free cancellation but no one would respond to me for days. Called multiple times and left multiple emails. I finally got ahold of someone days later just to be talked with attitude and disrespect then I was hung up on. Unbelievable

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