Holiday Inn Portland- I-5 S (Wilsonville) by IHG

Reviews

• JM

  just me

  Mar 11, 2026
  2.0
  There is always drama at check in at this hotel. I've waited 30 minutes to check in and finally located a house keeper to inquire about the front desk, she fumbled through things to get me checked in. Sometimes they can't seem to find your reservation, other times the rate on your final bill isn't the rate at check in or when you booked the room. When inquiring about the mix up, the manager told me I was trying to steal from them. The entire hotel has a funk to it. The previous person in my room on my most recent stay had clearly smoked in it, complete with a burn on the table next to the chair. Upon entering the room, I requested a different room and was told no without an explanation. The longer I was in the room, the more I could tell it had been abused, the doors wouldn't close to either the hallway or the bathroom unless you slammed them. The toilet was loose, the faucet too. But what can you expect when you put lipstick on a pig? SECURITY CONCERN: The door by the elevator doesn't lock (and hasn't for YEARS). I'd rather stay at the Hilton Garden Inn, either of the Best Westerns in town, or the Quality Inn. This hotel is a last resort.
• JJ

  Judi

  Mar 9, 2026
  5.0
  Rick and Tiffany (who work at the front desk) were truly amazing!! We had a little trouble with noise the first night because we could hear everything because of the door between the adjoining rooms. The front desk staff was very gracious about finding us just the right room to move to for the second night, and we slept fabulously!! They were also very generous and provided complimentary breakfast and drinks for the inconvenience, and Rick was even kind enough to send something we forgot! It is right off of I-5 with easy access, and the beds are very comfy! I highly recommend this hotel for comfort and quality of staff!!
• JB

  Jonathan Bumgarner

  Feb 18, 2026
  5.0
  The people here are really friendly.
• JG

  Jacob Gianuzzi

  Feb 14, 2026
  1.0
  Nobody wants to do their jobs anymore. I called to inquire about early check-in so that my 2-year-old can finish a nap. Automated phone system asks if you want reservations or front desk, so I pick front desk. It transfers me to someone who asks my confirmation number and then says "oh actually you need the front desk, let me transfer you!" Which is what I selected in the first place. So they transfer me. I waited on hold for a half hour, long enough to literally ARRIVE at the hotel from the airport. The parking lot is completely empty. I walk into the front desk STILL ON HOLD and the lady casually walks up drinking her water bottle, no phones ringing, and tells me oh actually you'll have to wait another hour because the rooms aren't ready they've been too busy (with who? The lot is empty?). She also has no explanation for why the number to the front desk isn't even ringing, "maybe it's ringing the back phone?" - Well, could you check? Just zero work ethic or critical thinking going on at this hotel. The rooms could be furnished in solid gold, I wouldn't book it again simply because of the customer service experience which was one of the worst I've ever experienced.
• KG

  k G

  Jan 28, 2026
  5.0
  These individuals give the upmost best Customer Service with a smile, always informative, helpful, friendly, and super professional, they go way and beyond their scope and ALWAYS Provide the best customer service: Cristina, Peter, Kenny, Alejandra, Grace, Plachette, Robin, Rodney, Virginia, Derrick , George and Dragon. Due to the reason, I will continue to be loyal to this account thanks from Mr.Guerrero

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