At the Best Western Plus Hartford Lodge you’re sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus Hartford Lodge will stand out among other hotels in Sutherlin,OR. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don’t miss a beat while you’re away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you’re on the road. As always, the Best Western Plus Hartford Lodge will provide you with the superior customer service that you are used to at Best Western® Hotels & Resorts.
Several reviews highlighted cleanliness problems, including mold, dirty bathrooms, and unkempt rooms.
Staff Performance
While many guests praised the friendly and helpful staff, some reported unprofessional behavior and lack of responsiveness from certain front desk employees.
Breakfast Quality
The made-to-order breakfast received high praise for its quality and variety, with many guests enjoying the chef's cooking.
Room Conditions
Guests noted that while some rooms were clean and comfortable, others had issues such as outdated decor, malfunctioning appliances, and noise disturbances.
Value for Price
Many customers felt the hotel was overpriced for the quality and amenities provided, especially in comparison to other options.
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Hillary McDowell
2 days ago
5.0
The: beds are clean and comfortable, the room is decently sized, the mini fridge is big enough for a lot and stays cold, the staff is efficient and very kind, especially Lou. Sergio makes breakfast to order, and there is also a small breakfast buffet. The shower water stays warm, and the shower head is very high(good for taller people), just keep the door closed to keep the heat in. Plenty of outlets. Room was not too cold or too hot, and we had no issues with noisy people. No trouble parking. Pool and hot tub under maintenance, but they volunteered vouchers for the pool/hot tub at the Roseburg location til it is fixed. Would stay here again.
BB
Beach baby
6 days ago
5.0
Ashley at the front desk had impeccable customer service. Very impressed
BN
Brian Nagy
Oct 17, 2025
2.0
Room had mold due to bathroom vent being dirty that triggered my allergies. Toilet would take forever to fill after a flush to bad fill valve. Wanted to swim but the pool was cold and hot tub was like bath water. Overall the front desk was amazing but for the price I was disappointed due to the mildew.
IH
Isabel Halverson
Sep 28, 2025
5.0
I thought I made a mistake when booking this hotel because it seemed to be in the middle of nowhere but I was pleasantly surprised. The exterior is so pretty and I’ve never been anywhere where you get your order taken and had it made fresh. The staff is so friendly and they have great amenities.
MF
M. E. Franco
Sep 26, 2025
5.0
This hotel is very convenient. Close to the freeway with restaurants and other amenities nearby. Clean rooms, great breakfast, and friendly, helpful staff.