Business Details
About
Hotel
Located in Springfield,OR, the Best Western Plus Grand Manor Inn is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Location
Hours
Reviews
4.1
803 reviews
5 stars
421
4 stars
198
3 stars
72
2 stars
44
1 star
68
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
Multiple reviews highlighted rude and unhelpful staff, particularly at the front desk, leading to a negative customer experience.
Room Quality
While some guests praised the cleanliness and comfort of the newly renovated rooms, others reported issues such as broken amenities and poor maintenance.
Check-in Experience
Several customers expressed frustration with the check-in process, including delays and additional fees for early check-in.
Breakfast Quality
The breakfast received mixed reviews, with some guests enjoying the variety while others found it lacking in quality and freshness.
Customer Service Issues
Numerous complaints were made regarding the lack of responsiveness from management and staff, particularly in handling guest concerns and lost items.
- DPDan PottsOct 23, 20252.0rude desk help. Not helpful
- CCchristineOct 17, 20255.0The newly renovated rooms were very comfortable. Our king room had a huge TV and a sofa. There was also a fridge and a microwave in the room. Staff was friendly and helpful.
- SCSzami CsakSep 24, 20251.0My ESA wasn't allowed to stay because he was a cat, despite his very official documentation required for school.
- PWPatrick WaddellSep 18, 20255.0Right next to the hospital I needed to go to, very clean and quiet surprisingly
- PBPaula BarnesSep 8, 20252.0Based on our experience with BW Plus hotels in other communities, we expected a lot better. The staff were very nice, but the room and amenities fell short. The ice maker on our floor was broken. The light over the bathtub was burned out, the pillows were lumpy, the towels were skimpy, the pipes rattled and pounded when we ran the hot water in the sink, and the surprisingly low-resolution TV was “too complicated for us to make an instruction sheet” according to one employee who had to shift some HDMI cables around to get it to operate properly. It would have been nice to be able to plug in the coffee maker where it was located instead of having to move it to the desk to use an available power outlet. It also would have been convenient to have a second mirror on one of the empty walls around the room. We suspect other guests have also been less than satisfied, as we were, because, probably fearing our response, when we checked out the staffer didn’t ask us “how was your stay?” And unlike just about everybody else in today’s economy, the Grand Manor has not requested a review. The location is great and the place is not a dump but in our opinion it was not worth the price.
Frequently Asked Questions About Best Western Plus Grand Manor Inn
What is the address of Best Western Plus Grand Manor Inn?
The Best Western Plus Grand Manor Inn is located at 971 KRUSE WAY, Springfield, OR 97477, US.
Does Best Western Plus Grand Manor Inn offer free Wi-Fi to guests?
Yes, the hotel provides free internet access in rooms and the business center.
What are the operating hours for Best Western Plus Grand Manor Inn?
The hotel is open 24 hours a day, every day of the week.
How can I contact Best Western Plus Grand Manor Inn by phone?
You can call the hotel at +1 541-726-4769.
Is there a special promotion currently offered by Best Western Plus Grand Manor Inn?
Yes, stay 2 nights and receive a $50 Best Western Gift Card.
Where can I find more information or book a room online at Best Western Plus Grand Manor Inn?
You can visit their official booking website at http://bestwestern.com.
What type of accommodations does Best Western Plus Grand Manor Inn offer?
It is a Best Western brand hotel providing a peaceful and comforting stay with cleanliness and value as top priorities.
Are there other hotels near Best Western Plus Grand Manor Inn in Springfield?
Yes, Comfort Suites Springfield Riverbend Medical is nearby and also offers hotel accommodations.
What shopping options are available near Best Western Plus Grand Manor Inn?
Cabela's, a shopping and bar establishment, is located nearby and can be a great place to visit during your stay.
How might nearby places like Comfort Suites Springfield Riverbend Medical or Cabela's enhance my visit to Best Western Plus Grand Manor Inn?
After a restful stay at the Best Western Plus Grand Manor Inn, guests can easily access nearby Comfort Suites for additional accommodation options or visit Cabela's for shopping and dining experiences.