Holman Riverfront Park Hotel Salem, Tapestry Collection by Hilton

Reviews

• SW

  Saghal Group (Fashion Wholesale)

  Nov 3, 2025
  5.0
  I have to change my review about this A refined stay in the heart of Salem from Albert Saghian / Saghal Group This hotel is undeniably beautiful — modern, thoughtfully designed, and perfectly located by the river. The ambiance and aesthetic are exactly what you expect from a boutique-style Hilton property, and the atmosphere feels calm and elevated. However, the service did fall short of Hilton standards. We arrived late in the evening after traveling, so naturally we woke up later the next day. Since we are staying for two nights, we kindly requested our room to be cleaned. The response we received was “housekeeping only comes after 2pm” — no flexibility, no options, and no offer to accommodate. It felt dismissive rather than hospitable. Later, I stopped by the lobby to request a cup of tea and was told I needed to go to the restaurant to ask for it. Again — completely fine as a policy, but the tone and willingness to assist were lacking. At this level of hotel and within the Hilton brand, a bit more attentiveness and initiative is expected. Everything about the physical property is wonderful — but the customer service needs improvement. Small gestures and warm hospitality truly make the difference, especially for travelers arriving late and staying multiple nights. With better guest care, this would be a perfect stay.
• TH

  Toni Hary

  Nov 1, 2025
  5.0
  My boss told this hotel was A-1 excellent service overall!.
• LC

  Lyndsey Cunningham

  Oct 25, 2025
  2.0
  This hotel was nice, new, and clean- but extremely noisy with loud cars and traffic going at all hours of the night. There are earplugs provided if you enjoy the sound of being underwater and not being able to hear your alarm when you wake up… I had to install a white noise app on my phone just to be able to sleep. Also, I was advised that the limited street parking was safe, well-lit, and that break-ins have not occurred- yet, the morning I checked out, I came out to my car to find that the one parked next to me had had its window smashed in during the night (my car just so happened to get security footage of the incident). This happened directly in front of the hotel while parked there overnight. That all being said, the woman who checked me in was very friendly and helpful- and again, the cleanliness is a huge positive. The hotel definitely has potential— it would benefit from access to secured parking (that you can easily access- not just valet) as well as some sound-proofing from the road.
• AA

  Anna

  Oct 15, 2025
  4.0
  My stay here was in early October 2025. I booked a room with a kitchenette. I was in Room# 605. Overall, my room was clean, and the bed was comfortable. The walls were well insulated, keeping all outside noise out, which I greatly appreciated, being a light sleeper. These were the issues I encountered during my stay: 1. The bed must be above the laundry room. My bed would periodically, shake when their washers were on. 2. No light in the kitchette, just the microwave light over the range. 3. No clothing drawers to put your clothes in. 4. This room had two TV's. One TV in the bedroom area, and the other one in the living room. Unfortunately, the TV in the living room wouldn't turn on. I called the front desk and asked to have someone come ASAP to check out the TV issue. In about 10 minutes, a technician arrived at my room. His name was Quez. He was polite and professional. Quez, had mentioned to me, that this TV has been out of service for a long time. I thought this was something that I should of been made aware prior to my stay. Quez spent some time trying to get it to work, but no luck. He left and came back after a few minutes, with a new TV to replace the one not working. He hooked it up, and it still wasn't making a connection. He informed me that he did as much as he could. I was asked if I wanted to move to another room, but I declined. I had a very long travel day, and I was just too tired to gather all my belongings, I had already taken out, and arranged to my liking. Quez advised me to talk with the front desk, which I did, to ask if I could receive some compensation for this inconvenience, and the others. I was awarded 5,000 reward points to my Hilton account, which I appreciated. Overall, my stay at this hotel was quite nice. The staff was cordial and helpful, and the restaurant was top-notch. In spite of these minor inconveniences, I'll definitely be back here to stay, next time I'm in Salem, but not in room# 605.
• SR

  S Reddy

  Sep 30, 2025
  2.0
  Nice staff and rooms but the beds shake significantly and will wake you up at 9am and the hotel staff claims the whole hotel shakes drain the laundry units. And the alternative is to be facing noisy streets. So would not recommend this hotel if sleeping in it’s important to you.

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