The Duniway Portland, a Hilton Hotel

Reviews

• DK

  Danielle Kelley

  Feb 20, 2026
  2.0
  We stayed here through our Amex card, and it looked like a great location/vibe so we gave it a shot. The lobby is nice and the location can’t be beat but the customer service is terrible (other than the gal at the bar). The hotel itself is ice cold, so we ended up bailing on our drinks to get to our warm room. We went up to get ready for dinner and a night out. We were SO cold that our toes and fingers were numb and we took showers to heat up. We left for the evening in hopes our heat would kick on but it did not. We did get someone up to the room within 20ish min and he was able to fix it, but it still barely heated up. It was 58 degrees in our room….the next morning the same thing happened. It was a total bummer because the hotel itself and location was great! Customer service was terrible. I chatted a few times with the front desk through the app and they were responsive but not very helpful. We will stay elsewhere next time which is a bummer because it’s a great location!
• LM

  L Moguil

  Feb 19, 2026
  2.0
  Planned for an urban weekend city escape at the Duniway with my husband with the benefits of AX and Hilton Gold membership. AX designates the hotel as part of its Fine Hotels and Resorts Collection. Our experience and that of other guests that weekend did not live up to that designation. Sharing both the + and - experiences of our 2-night stay. Positives: - Quiet, corner room, high floor location request honored without an upgrade available according to the front desk who was welcoming and apologetic. - Hotel central downtown location - Early Check in and Late Checkout - Quality in-room coffee and commitment to quality local coffee vendor Portland Coffee Roasters - Niko (Mayrose AM hostess) and Kylie (Brunch server) two competent and driven hospitality professionals doing their best in what could only be described as a grossly understaffed property in every arena (front desk, housekeeping, restaurant, bar and no management stepping up and in to fill the void until Monday morning, lone sighting in Mayrose. Systemic Negatives: - Room 1541 worse for wear - worn and rough around the edges. Scuffed up baseboards, headboard, peeling finishes, handle hanging from bathroom counter, soft, spongy sink hole style mattress, shredded bath towel in worse shape than a car detailing rag. See real time photos. Major renovation long overdue… - Understaffed chaos with a property wide deficit in staffing without a culture of management that has an awareness and are visible pitching in. The corporation has either tightened its belt too tight or word on the street is stay clear and recruitment and retention under conditions of chaos and lack of support nil. - Do not choose this hotel if you are looking to unwind in place before exploring the city with a bite to eat, a drink or a coffee. Nothing is open for the mid-day recharge. When we checked in we were pointed to either the Mayrose or the Hop City Tavern at the sister Hilton across the Street. Not a tavern more akin to a hospital cafeteria devoid of ambiance and also only grab and go like an airport vendor mid-day. Stick with the Mayrose when it’s open and staffed approximately. - Returned to our hotel room around 3:30 to take a short break before getting ready and heading out to a 6:45 dinner reservation only to find no housekeeping visit. Waited in check in line to ask for housekeeping. 30 - 45 minutes to facilitate and return to clean room. There are many superior hotel choices in downtown Portland we will return to the known and avoid returning to either PDX downtown Hilton property.
• YY

  YJ

  Feb 16, 2026
  2.0
  Booked via Amex since it has certain benefits, but the whole experience was pretty disappointing. The room was acceptable, but the mattress was so soft that we couldn't have good sleep during the stay. My partner said there seems to be a hole when he laid on it, and I think it was just too soft that my body was curved like I was laying on a bowl-shape surface the whole night. Besides the mattress, the lobby had been super packed every nights when we were there, the dinner food was too salty, but the breakfast was a lot more decent! Agree with other bad reviews, we genuinely don't understand why this hotel is categorized as the Amex Fine/Resorts...we think the Hilton Portland Downtown across the street is probably a better option since we swapped to it after staying 2 nights with Duniway.
• MM

  Melody Murphy

  Feb 15, 2026
  3.0
  Edit: I read through the reviews over the last several months and I am livid that for $395 a night, the hotel staff moved us from the room we booked, 1957, to the room one floor down which has obviously had terrible reviews for a while. We will never stay here again. We booked room 1957, a corner king room, on a busy weekend. They moved us down one floor to 1857. That was fine, but the room was a bit rough. The headboard was all scratched up and the carpets are in need of replacement, but I don’t expect that will be done for a while. The Nespresso Tayst coffee maker was convenient but doesn't make anything to write home about. The best part of the stay was the bed, which was comfortable and clean. All in all, it felt like a European hotel: clean rooms but old. There is a parking garage attached to the hotel, which is handy since Portland parking is rarely easy. Valet service available. I do feel this hotel caters to dog owners and families. It's very easy to get to and super easy to get to I5 from the hotel, so that's a bonus. I have the app and was expecting a digital key but was asked to stop by the front desk, where the stone silent desk clerk took an awfully long time to check us in. For $400 a night, I will stay elsewhere on our next visit but I know I have pretty high expectations.
• CA

  Cody Amos

  Feb 10, 2026
  1.0
  This was one of the worst & most exhausting hotel stays I have had. Not because the space is bad, but because almost none of it is being allowed to function. To start with the positives, which deserve mention. The bedding/sleep quality was excellent. Breakfast at Mayrose was genuinely outstanding. I had a breakfast slider and the Bloody Mary which were both stellar. Also had cold brew coffee, easily the best cup of coffee I had in the city. Jeff, the bartender at breakfast, was awesome and professional. Brown, a valet attendant was the single most helpful person I encountered. He genuinely tried to improve my experience before any tip was involved. These individuals clearly understand hospitality. Unfortunately, everything around them is broken. I booked this stay through Amex Fine Hotels + Resorts, which advertises benefits of: Early check of Noon, potential room upgrade, daily breakfast credit for two, 4 PM late checkout, complimentary WiFi, and a $100 experience credit. This is also a Hilton property, so Hilton Gold benefits are supposedly in play as well. In practice, these programs collide instead of complementing each other. I arrived at 2pm and while I was able to check in, parking immediately became the first layer of confusion. Valet costs $59/ night with no access after hours. Self parking is at the sister property but cannot be billed to the room, meaning FHR credits cannot be applied. This was never explained by anyone other than Brown. After check in I began exploring, however nothing was open. No bar. No restaurant. No amenities. I was handed a confusing flow sheet listing closures and hours with no clear explanation (See photo attached). Early check in existed yes, but to the room only since all amenities were closed. Luckily there was a Canes chicken nearby who was willing to feed this starving traveler. The bar at Mayrose, operates as lounge service only in the evenings. This means roughly 20 seats for a room full of guests. Table service unavailable, so guests stood in line to order drinks while large sections of the restaurant sat empty behind closed signs. After seeing a few guests enter the closed section and be seated, I asked if I could sit there as well. The bartender explained that while those guests were allowed to sit there to be nice, the area was technically closed. That moment summarizes the entire stay. Rules exist, but they are applied selectively. Guests who follow them are penalized. Guests who quietly bypass them are accommodated. None of this is the fault of the bartenders, who were clearly understaffed and overwhelmed. I contacted the GM via the hotel app to give feedback and the response quietly redirected me once again to the sister property for canned cocktails from a market, addressing none of the underlying issues. The in room experience continued the theme. The refrigerator was plugged in and running, yet hot to the touch. There is no minibar, no room service, no printed menus, and no clear guidance. Everything is pushed to QR codes. So instead of being welcomed, you are onboarded. Instead of care, you get compliance. Instead of warmth, you get a bored gatekeeper irritated that you interrupted her screen time. Despite being guaranteed a 4 PM late checkout, I chose to leave EARLY. At that point, I had simply had enough. The most frustrating part is the unused space. Beautiful rooms, gorgeous public areas, massive square footage; all sitting behind closed signs while guests wait and staff burn out. This hotel has enormous potential, but it is paralyzed by poor operational decisions and invisible leadership. At $300 per night, this is unacceptable. The Duniway should be renamed "The Wrongway" if you ask me. Simply because everything here sends you in the opposite direction of clarity, ease, and hospitality. ZERO STARS AVOID AT ALL COST

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