Embassy Suites by Hilton Portland Downtown

Reviews

• SW

  Sarah Walton

  5 days ago
  4.0
  Pretty sweet hotel, beautiful building. The staff was helpful and on point. The parking situation is tough, I did Valet parking and it wasn't cheap. The location was good but unfortunately that area of Portland has gotten a bit sketchy ( out of the control of hotel, I understand) I was glad I wasn't with my little ones. For family travel I'd choose the airport location. Our room wasn't as clean as I would usually expect, there was some signs it hadn't been thoroughly cleaned. Nothing disturbing just bits of paper by bedside & gum wrapper near windows.
• SY

  Susan Yen

  5 days ago
  2.0
  When walking in the room appeared wonderful! By time checking out I had changed my mind. Here are the reasons why and I have attached photographs. The heat would not change from 69. The water was brown coming out of bathtub for several minutes. The hairdryer was in terrible shape. Under the sink had some sort of plastic. The window. You decide if this is where you would like to stay.
• JJ

  Jeannie

  Nov 17, 2025
  1.0
  Bad We spent 5 days in this Hotel. The day we arrived, hand soap, shampoo and shower gel were all empty. There was a used contact on the floor and its mate was stuck to the nightstand. Shower didn’t drain. I’m pretty sure the pillows are from 1912. Furniture is dirty. Thermostat fell off the wall. When bathroom door closed. The bathroom floor was very sticky. Manager didn’t care when the issues were brought to their attention. Pros Breakfast Valet staff was friendly
• JL

  Jackie Leathers

  Nov 13, 2025
  2.0
  They are only receiving 2 stars due to size of room, how nice looking the lobby is, and the 2 free drinks during happy hour, you feel like you are in a 5 star resort but that's it. We booked the embassy due to the fact it held the detective dinner murder mystery we scheduled. When we arrived i was shocked there's no parking lot not even a receiving area for their lobby. Like everyone else we had to double park in the street to get our luggage out. When I went inside to see where their parking lot is it turns out it was blocked due to road work. I was instructed to go park in a public pay parking lot. Paid $73 for 3 days Sat-Mon only to find out that 3 days was really through Tues the 11th. I paid for an extra day I wasnt planning on being there. There was no mention from the staff that due to them not having an available designated parking lot we are not credited the parking fee. When we checked in i mentioned we were doing the detective dinner, wade pointed out where we would go but no mention/reminder of the time it starts. Yes I understand I should be aware of the time and so I thought I was as well. However if you are front desk and someone mentions an event at your location they should naturally remind you of the time. Instead he kept telling us about the 2 free drinks during happy hour. We were checking in around 5pm. We also had an insane hold on our card. We get a hold for incidentals but it was way more then that. Our total stay was $624 but they held $195 per night and 75% off our total stay for almost $900. I was stunned we've been to 5 start resorts and never had a hold more then the cost of the total stay or the incidental price and never had that be per night. Incidentals are a flat fee not here though. We went to happy hour had the free drinks and a few snacks waiting for our planned dinner. Well we finally head over to our event to find out we were 2 hours late. Yes I should've doubled checked the reservation however I was pretty certain it started at 8pm not 6pm. One of the actors felt so bad we missed it and pointed us down to the restaurant downstairs. So we went to mother's bistro and luckily I said something because we didn't have our wallets on us and I said we will charge it to the room. Oh but they aren't connected to the hotel, or like my husband called it a glorified extended stay. It is located in the hotel however that's the only connection between the two. We left I was so frustrated with all the events leading up to this point I was legit crying. My loving husband wants to rectify everything he took me into the convenience store they had. Ended up being able to charge that to our room costing $80 on 2 waters, 2 energy drinks, 2 stoufers mac and cheese, 2 personal cheese pizzas, peanut m&ms and a ice cream Twix bar. He knew i didn't want to head back down to the restaurant after getting one of our wallets. We love charging it to our room so we have one bill at the end of our trips. My husband had surgery recently and we had an ADA room however, you will see the floor transition aren't slightly angled to create a slang to easily cross over. He had to get up out of his wheelchair to lift it up to get into the room and the bathroom. This is an easy fix for them to make it easier so those in wheelchairs don't get dumped out on the floor. The floor transitions are perfect in and out of the elevators. The next morning I grabbed my water out of the fridge and come to find out it was completely frozen. I don't know if the whole thing was a freezer or it was turned up all the way to make the whole thing into a freezer. The desk in the bedroom made it tough to get a wheelchair between that and the bed. We couldn't get the air below 69 degrees most places we can set it to 60 easily. King size bed only 4 pillows not 6 for that size of a bed. The next morning we decided we couldn't handle staying another night. We enjoy doing room service on our last morning and there was no actual room service that is deceitful. You pay $5 for delivery from mother's bistro that you can't even charge to the room.
• CS

  Curt Swanson

  Nov 11, 2025
  5.0
  This is a great old hotel that used to be the Multnomah hotel in the day. It has a lot of really beautiful old-school charm. The staff is great. The area is a little bit rough but it's really a great location centered around all the fun things to do downtown. It has a fantastic pool and hot tub with an actual pinball room that is really fun. The breakfast and managers reception are great as well. I would highly recommend it.

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