Business Details
About
HotelLuxury HotelCanopy
Daily Mandatory Charge includes: Tourism Improvement District Fee.
Hello and welcome to Canopy by Hilton Portland Pearl District, set amid dining and nightlife in one of Portland's most beloved neighborhoods. Follow the cobblestone streets to art galleries, parks, shops, breweries and famed spots like Lan Su Chinese Garden and Powell’s City of Books. It is an easy walk to Portland Streetcar and MAX Light Rail stops and we are thirty minutes from Portland Airport.
At Canopy we have got you covered. Settle into a Just Right Room with free WiFi, HDTV, Nespresso machine and décor that is uniquely Portland with a bed designed exclusively for Canopy. Premium rooms offer incredible views plus comfy extras like robes and Canopy Socks. There is a filtered water station on every floor so you can refuel and feel better going forward.
Start the day with an artisanal breakfast in Vaux. The seasonal contemporary menu draws heavily from flavors and products of the Pacific Northwest with Italian and French accents. Our baristas serve coffee and espresso drinks from locally roasted gourmet beans and our bartenders create signature cocktails using locally distilled spirits. We have just the right spaces for work and play and you can enjoy all the benefits of Hilton Honors. Host small events in our lush Winter Garden or feel inspired in the rooftop fitness center overlooking the Pearl District.
Location
Canopy by Hilton Portland Pearl District
425 NW 9th Avenue, Portland, OR
97209, United States
Hours
Reviews
4.3
824 reviews
5 stars
520
4 stars
160
3 stars
64
2 stars
41
1 star
39
What are people saying?
AI-generated from recent customer reviews
Staff Performance
While many guests praised the staff for being friendly and accommodating, there were numerous complaints about slow service and unprofessional behavior, particularly at the front desk.
Cleanliness Issues
Several reviews highlighted cleanliness problems, including dirty rooms, stained carpets, and unmaintained bathrooms, which detracted from the overall experience.
Valet Parking Concerns
Valet parking received significant criticism due to high costs and incidents of vehicle break-ins, leading to safety concerns for guests.
Room Quality
Guests reported mixed experiences with room quality, noting issues such as uncomfortable beds, malfunctioning amenities, and poor sound insulation.
Location and Amenities
The hotel's location in the Pearl District was frequently praised, along with some amenities like the gym and bar, but guests expressed disappointment in the lack of breakfast options and other services.
- STSaumik TiwaryJan 4, 20262.0One of the worst 4 star hilton hotels so far I have been to. Downtown Portland seems great spot but is just homeless zone with really costly parking. We were charged 55/night for valet. The room also didn’t add up to price! No mini fridge! Dirty carpet, dirty floor and a bathroom that leaked water from the shower due to improper sealing on the bath door! Never ever staying here. They didn’t clean the rooms properly as per a 4 star, there was no shower gel present! I have stayed in better 3 stars! Really shocked how bad a 4 star hilton could be!
- IRIdaho RedbeardDec 13, 20255.0Clean place, in a greet area to walk around. Staff was pleasant to engage with. Rooms were clean and well maintained. Gym was pretty tight fit but functional.
- RMRyan MoellerDec 11, 20253.0Nice hotel. Trendy and stylish with clean rooms. But a frustratingly inconvenient level of service. The restaurant/bar staff in the evening is friendly and helpful, good finger food and local drinks. But the breakfast staff is a complete mess. I was completely ignored while waiting for a table. They wouldn’t even get me a water, made me go fill it myself. Everyone is just plain rude! Just a very bad energy first thing in the morning. Plus the Valet is a nightmare. This is their only option for parking. It’s overpriced, and they only had one driver in the morning so it took over 30 minutes to get my car when the ticket says “let us know 10-15 minutes before you need to leave.” Again, not a great way to start your day. I know businesses are cutting costs on labor right now, but my goodness if they could just get these things dialed in, it would be a great place to stay!
- TTTCDDec 9, 20254.0I had a great stay at the Hilton Canopy Portland Pearl District. Check-in: Super easy check-in process. The front desk person was incredibly friendly and full of helpful information. She was clearly busy but kept her cool and stayed completely professional. Room: The room was clean, modern, and comfortable. The bed was great, though the sheets seemed a little small for the mattress and kept coming untucked — still very comfy overall. I also loved the chair by the window; it was a perfect spot to sit and watch the city. Overall hotel: Clean, modern, and had a really nice vibe throughout. There was filtered water, ice machine and a microwave on each floor. Valet parking: It’s $55 a night, but honestly worth it given all the reviews about break-ins in nearby lots and garages. The valet system worked smoothly — you just text ahead and they have your car ready. Check-out: Make sure to get a printed receipt. My invoice had multiple errors, and it would’ve been a headache if I’d already left before catching them. Restaurant: I’ll leave a separate review for the on-site restaurant — that experience wasn’t great. Overall, a solid stay in a great location.
- EVEm VDec 9, 20254.0Stayed here for the weekend and had a decent experience. Check-in was easy, and the lady who helped us was very friendly. Our room was clean, spacious, and the bathroom was ok. The water refill station and microwave on our floor (9) were nice perks. The location was great with lots of restaurants and shops nearby. A couple of downsides—there’s no self-parking, only valet, which I’m not a fan of because I prefer to park my car myself. Also, there was an issue with our credits at checkout that took some time to resolve - don’t know how it’ll show up once it posts on my partners credit card. Overall, good stay despite the parking and billing issues. I’d recommend it.
Frequently Asked Questions About Canopy by Hilton Portland Pearl District
What are the check-in and check-out times at Canopy by Hilton Portland Pearl District?
Check-in time is 4:00 PM and check-out time is 12:00 PM at Canopy by Hilton Portland Pearl District.
Is parking available at Canopy by Hilton Portland Pearl District?
Yes, parking is available including valet parking services at the hotel.
Does the hotel accommodate pets?
Yes, Canopy by Hilton Portland Pearl District welcomes pets, including cats and dogs.
Is free Wi-Fi available for guests?
Yes, Canopy by Hilton Portland Pearl District offers free Wi-Fi in public areas and provides public internet terminals.
What dining options are available within the hotel?
The hotel features one restaurant where guests can enjoy artisanal breakfast and a seasonal contemporary menu featuring Pacific Northwest flavors, as well as a bar serving locally roasted coffee and signature cocktails.
Does the hotel offer facilities for fitness and wellness?
Yes, there is a rooftop fitness center available for free to guests at Canopy by Hilton Portland Pearl District.
Are there accessibility features at the hotel?
Yes, the hotel provides accessible parking, elevator, and is mobility accessible for guests with disabilities.
What nearby restaurants can guests visit around Canopy by Hilton Portland Pearl District?
Guests can visit nearby restaurants such as Vaux PDX and Vaux Bar and Restaurant, both offering excellent dining experiences.
What art galleries are close to the hotel for guests interested in local culture?
Nearby art galleries include lumber room, Elizabeth Leach Gallery, PDX Contemporary Art, Upfor, and ILY2, offering diverse arts and entertainment experiences.
Are there any nearby places for beauty and spa services?
Yes, guests can find several beauty and spa options close to the hotel such as Radiant Waxing, Jojo's Beauty Bar, La LeResh, Skin By Samantha, Suga By Pia, and LunchboxWax Pearl District.