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Canopy by Hilton Portland Pearl District

4.3
(829 reviews)

Business Details

425 NW 9th Avenue, Portland, OR
97209, United States
(971) 351-0230
https://www.hilton.com/en/hotels/pdxpepy-canopy-portland-pearl-district/

About

HotelLuxury HotelCanopy
Daily Mandatory Charge includes: Tourism Improvement District Fee. Hello and welcome to Canopy by Hilton Portland Pearl District, set amid dining and nightlife in one of Portland's most beloved neighborhoods. Follow the cobblestone streets to art galleries, parks, shops, breweries and famed spots like Lan Su Chinese Garden and Powell’s City of Books. It is an easy walk to Portland Streetcar and MAX Light Rail stops and we are thirty minutes from Portland Airport. At Canopy we have got you covered. Settle into a Just Right Room with free WiFi, HDTV, Nespresso machine and décor that is uniquely Portland with a bed designed exclusively for Canopy. Premium rooms offer incredible views plus comfy extras like robes and Canopy Socks. There is a filtered water station on every floor so you can refuel and feel better going forward. Start the day with an artisanal breakfast in Vaux. The seasonal contemporary menu draws heavily from flavors and products of the Pacific Northwest with Italian and French accents. Our baristas serve coffee and espresso drinks from locally roasted gourmet beans and our bartenders create signature cocktails using locally distilled spirits. We have just the right spaces for work and play and you can enjoy all the benefits of Hilton Honors. Host small events in our lush Winter Garden or feel inspired in the rooftop fitness center overlooking the Pearl District.

Location

Canopy by Hilton Portland Pearl District
425 NW 9th Avenue, Portland, OR
97209, United States

Hours

Reviews

4.3
829 reviews
5 stars
522
4 stars
161
3 stars
65
2 stars
41
1 star
40

What are people saying?

AI-generated from recent customer reviews

Staff Performance

While many guests praised the staff for their friendliness and helpfulness, there were numerous complaints about inattentiveness and poor service, particularly at the front desk and during breakfast.

Cleanliness Issues

Several reviews highlighted cleanliness problems, including dirty rooms, unclean carpets, and inadequate bathroom maintenance, which detracted from the overall experience.

Location and Amenities

The hotel is well-located in the Pearl District with easy access to restaurants and shops, but guests expressed concerns about the lack of self-parking options and high valet fees.

Room Quality

Guests reported mixed experiences with room quality, noting issues such as uncomfortable beds, malfunctioning air conditioning, and inadequate amenities like missing toiletries.

Valet Parking Concerns

Multiple reviews mentioned security issues with valet parking, including incidents of break-ins and poor communication regarding vehicle safety.
  • JM
    Jacquey Muse
    Jan 23, 2026
    5.0
    Everything was amazing. Super sweet and helpful staff. I was on a solo trip and I felt completely safe and comfortable. The bar area was amazing and the food 10/10. I will definitely be coming back to stay ❤️
  • JJ
    Jordan
    Jan 20, 2026
    3.0
    Sadly, it’s clear this hotel is not managed well. From the inattentive staff, with their nonchalant attitude, to the poor attention to detail (one elevator working in the morning) this business does not deserve your business. There are much better options at or around the same price point.
  • VK
    Varun Kumar
    Jan 20, 2026
    4.0
    Rooms/Service - When we checked in, the room was slightly dirty, but when we told the front desk they said "what would you like us to do" rather than offering solutions upfront, which made us feel like we were the ones causing the headache...otherwise however, service was great throughout our stay. Location - while Pearl District is by no means the best neighborhood in Portland, it's a good combination of immense walkability and tranquility. Plus, most big chains such as Hilton seem to be either in Pearl District or Downtown, and I would pick the former without hesitation.
  • ST
    Saumik Tiwary
    Jan 4, 2026
    2.0
    One of the worst 4 star hilton hotels so far I have been to. Downtown Portland seems great spot but is just homeless zone with really costly parking. We were charged 55/night for valet. The room also didn’t add up to price! No mini fridge! Dirty carpet, dirty floor and a bathroom that leaked water from the shower due to improper sealing on the bath door! Never ever staying here. They didn’t clean the rooms properly as per a 4 star, there was no shower gel present! I have stayed in better 3 stars! Really shocked how bad a 4 star hilton could be!
  • RM
    Ryan Moeller
    Dec 11, 2025
    3.0
    Nice hotel. Trendy and stylish with clean rooms. But a frustratingly inconvenient level of service. The restaurant/bar staff in the evening is friendly and helpful, good finger food and local drinks. But the breakfast staff is a complete mess. I was completely ignored while waiting for a table. They wouldn’t even get me a water, made me go fill it myself. Everyone is just plain rude! Just a very bad energy first thing in the morning. Plus the Valet is a nightmare. This is their only option for parking. It’s overpriced, and they only had one driver in the morning so it took over 30 minutes to get my car when the ticket says “let us know 10-15 minutes before you need to leave.” Again, not a great way to start your day. I know businesses are cutting costs on labor right now, but my goodness if they could just get these things dialed in, it would be a great place to stay!

Brand Certified Facts from Canopy by Hilton Portland Pearl District

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