Best Western Pendleton Inn

4.2
1181 reviews

About

Hotel
Located in Pendleton,OR, the Best Western Pendleton Inn is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.

Location

Best Western Pendleton Inn
400 SE NYE AVE, Pendleton, OR
97801, United States

Hours

Reviews

4.2
1,181 reviews
5 stars
659
4 stars
306
3 stars
103
2 stars
48
1 star
65

What are people saying?

AI-generated from recent customer reviews

Cleanliness Issues

Multiple reviews highlighted cleanliness problems, including dirty rooms, leftover hair, and unpleasant odors.

Staff Performance

While some guests praised friendly staff, others reported rude service and unhelpful front desk interactions.

Breakfast Quality

The breakfast received mixed reviews, with some guests enjoying it while others found it mediocre or poorly managed.

Value for Price

Many customers felt the hotel was overpriced for the quality and amenities provided, often comparing it unfavorably to other chains.

Accessibility Concerns

Guests noted the lack of elevators and accessibility features, making it difficult for those with mobility issues.
  • KG
    Kim Goff
    Nov 15, 2025
    1.0
    We were looking for a hotel on our drive to Spokane and stopped in at this Best Western. We were told we would not be charged for a room unless we came back. She did not mention any cancellation fee if we didn’t. Only did this because she said they sold out last night and said it was just to reserve and not charge and never said if we didn’t not come back we’d be charged. We decided not too to go and she charged us anyway. I’ll be fighting this and will never recommend best western again.
  • RH
    Rachel Hernandez
    Nov 10, 2025
    1.0
    Rooms and the whole hotel smelt like animals and bleach i could not sleep at all.the smell was bad and the location is sketchy no keys to even enter the building anyone can come up into any hotel room. No light in the back to even see i was scared to be honest. The rooms are old and worn down i wld not recommended especially if you have kids.
  • MH
    Mark Hopping
    Oct 13, 2025
    3.0
    Not what we expected for a Best Western. They put us in a room that was getting drywall repairs,the AC unit was not working correctly it was making loud noise, the room was dusty and the smell of the deodorizer was overwhelming, toilet bolts exposed no caps on them. At check out we got over charged fortunately we had our online receipt with us to get reimbursed. Probably won't be back there anytime soon.
  • KS
    Karen Stenlund
    Oct 12, 2025
    5.0
    Clean room, easy check in and comfortable bed
  • KK
    Katherine
    Oct 8, 2025
    4.0
    I stopped here because the hotel is right off the freeway, which is super convenient. The rooms were comfortable but a little outdated for the price. I enjoyed my stay for the most part. The girl who checked me in seemed a bit intoxicated, she spoke very quietly and seemed to be slurring her words. The breakfast lady however was amazing. I was told her name is Alice. All in all I would stop again.

Frequently Asked Questions About Best Western Pendleton Inn

Does Best Western Pendleton Inn offer free breakfast?

Yes, the Best Western Pendleton Inn offers free breakfast to its guests.

Is the Best Western Pendleton Inn a smoke-free property?

Yes, the Best Western Pendleton Inn is a smoke-free property.