Customer Service
Feedback on staff was mixed; some praised their friendliness and helpfulness, while others reported rude interactions and poor handling of issues.
Cleanliness
While many guests found the rooms clean, there were several complaints about housekeeping, including dirty rooms upon arrival and issues with bedding.
Noise Issues
Numerous reviews highlighted noise disturbances from other rooms and external sources, with some guests mentioning the provision of earplugs.
Amenities
Guests appreciated the river views and on-site restaurant, but many were disappointed by the lack of a free breakfast and the quality of the breakfast voucher.
Property Condition
The hotel is described as dated and in need of renovations, with several guests noting issues like worn furniture and maintenance problems.