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Best Western Rory & Ryan Inns

4.2
(834 reviews)

Business Details

534 HIGHWAY 20 N, Hines, OR
97738, United States
(541) 573-5050
http://bestwestern.com

About

HotelBest Western
Located in Hines,OR, the Best Western Rory & Ryan Inns is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.

Location

Best Western Rory & Ryan Inns
534 HIGHWAY 20 N, Hines, OR
97738, United States

Hours

Reviews

4.2
834 reviews
5 stars
451
4 stars
235
3 stars
76
2 stars
18
1 star
54

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Many customers praised the cleanliness of the rooms and facilities, although some reported issues with specific cleanliness standards.

Customer Service

Feedback on customer service was mixed, with several reviews highlighting friendly staff while others reported rude or unprofessional behavior from certain employees.

Breakfast Quality

The breakfast received positive remarks for variety and quality, though some guests found it lacking or unsatisfactory.

Facilities and Amenities

Guests enjoyed the pool and hot tub, but some noted issues such as the lack of an elevator and noise disturbances.

Pet Policy Issues

Several reviews mentioned dissatisfaction with the hotel's pet policy and how staff handled situations involving emotional support animals.
  • AO
    Alicia Otto
    Feb 10, 2026
    1.0
    We never ended up staying here due to unexpected car trouble, but the customer service was so shockingly poor that it still warrants a review. We had a reservation while driving from Bend when our car broke down around 9pm. Stranded and on a limited budget, we called the front desk to ask if there was any possibility of a refund or credit. What we got instead was rudeness, zero empathy, and ultimately having the phone hung up on us. Hoping that was a one-off, I called the next day to speak with a manager. Unfortunately, the experience was just as bad: dismissive, uncaring, and completely uninterested in helping or retaining customers. I understand hotels have policies. What’s inexcusable is treating people like they’re an inconvenience — especially in a situation completely outside their control. There are plenty of comparable mid-range hotels nearby that actually value basic human decency. Spend your money elsewhere.
  • CI
    Citizen AllenM i
    Feb 7, 2026
    5.0
    Just fine for a pit stop
  • LB
    laura bitzer
    Jan 5, 2026
    1.0
    Their website says they accept pets. Drove there to check in to find out they stopped 6yrs ago. Need to upgrade your site
  • JS
    John Sanford
    Jan 3, 2026
    5.0
    Clean and affordable, very helpful staff.
  • VD
    Victoria D
    Nov 30, 2025
    5.0
    Beautifully decorated. Clean rooms. Breakfast was off the hook! Very friendly. The pool was even opened later!

Frequently Asked Questions About Best Western Rory & Ryan Inns

What amenities does Best Western Rory & Ryan Inns offer regarding internet access?

Best Western Rory & Ryan Inns provides free Wi-Fi access to all guests for convenient internet use during their stay.

What are the operating hours of Best Western Rory & Ryan Inns?

The hotel is open 24 hours every day of the week.

Brand Certified Facts from Best Western Rory & Ryan Inns

This information is certified by Best Western Rory & Ryan Inns and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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