Holiday Inn Express Portland West/Hillsboro by IHG

Reviews

• SB

  Steven Burk

  4 days ago
  4.0
  Good place to stay.
• NN

  Nikki

  4 days ago
  1.0
  This hotel does not have fully functioning operations. Our AC unit did not work whatsoever. We were out and about until late and didn’t notice that the AC unit wasn’t actually cooling while we were away. We called the front desk to only get a very frazzled employee - who honestly felt like they shouldn’t be left alone to make decisions. It took over a half hour to get a resolution of letting us sleep in another room. We booked a king size bed and were given a room with 2 queens to sleep in and told to only use one bed to keep housekeeping duties to a minimum. We returned to our original room in the morning to get ready for the day. Unfortunately, the room was still extremely hot. Taking a shower was like showering in the humid heat. You went in sweaty and came out sticky. This set off the fire alarm in our room. This is an annoying sound, especially while you are already uncomfortable. We ended up having to skip the breakfast as we needed to cool down in air conditioning from our vehicle and had to purchase breakfast elsewhere, adding additional unnecessary expenses. I asked for at least a partial refund at checkout and was told that is not possible since I booked with both points and money. Exterior card readers from parking also did not work, so you had to walk around the building to the front doors. Very disappointed in Holiday Inn. I followed up via email with the General Manager, Jennifer Shaw, and ended up being refunded for less than a third of my stay. This is not an adequate reimbursement, in my opinion. We have stayed at multiple IHG branded locations across the world and the lack of accountability from this location is one of the worst.
• KK

  Karen Keehan

  Apr 9, 2026
  4.0
  So the hotel was good. It was quite even with a baseball team coming in for the night. However, I would not recommend eating dinner at the restaurant. I spent about $60.00 for a hamburger, which wasn't cooked through with fries that tasted like they had been cooked in oil that had been used for fish, and a southwest salad with chicken that looked like they just chopped some lettuce, threw some black beans on it with some processed grated cheese out of a bag, croutons, and a few slices of avocado. The grilled chicken was a hockey puck. It was just awful. The glass of soda had flaky things floating in it too. The waitress addressed us like we had interrupted her evening and was short with us and didn't check in on us at all. I didn't feel comfortable talking to them about the problems, so I paid the bill and drove my kid to a fast-food restaurant so she could get a cooked burger. I had planned on having breakfast there the next morning but with the outcome from dinner, I opted not to eat there and waste $16.00 per person on another poor experience.
• JD

  Jim Dickinson

  Mar 21, 2026
  5.0
  Friendly staff, clean room, satisfying breakfast choices. Close to a variety of restaurants. I would stay again if in the area overnight.
• AW

  Alicia Westfall

  Mar 13, 2026
  2.0
  First room smelled like old cigarettes. Staff was nice enough to move my family and I to another room but not enough beds in that one so they brought us a cot so stained it should have not been in use. I mean really gross. Staff was very nice and tried to accommodate us but owner needs to upgrade the hotel.

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