Tru by Hilton Eugene

4.3
354 reviews
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Business Details

3111 Franklin Blvd., Eugene, OR
97403, United States
(541) 344-8777
https://www.hilton.com/en/hotels/eugenru-tru-eugene/

About

Hotel
The Tru by Hilton Eugene, OR is located off I-5, and close to various hiking and biking trails around the Willamette River. Hayward Field is 1.3 miles away and we're less than 10 minutes from Autzen Stadium, home of the Oregon Ducks. Downtown Eugene and local shopping/dining at 5th Street Market are within 3 miles. You can also enjoy our comfortable lounge area with a pool table and daily free hot breakfast.

Location

Tru by Hilton Eugene
3111 Franklin Blvd., Eugene, OR
97403, United States

Hours

Reviews

4.3
354 reviews
5 stars
220
4 stars
81
3 stars
22
2 stars
11
1 star
20

What are people saying?

AI-generated from recent customer reviews

Location

The hotel is conveniently located near UO and has easy access to walking trails and dining options.

Cleanliness

While many guests found the rooms clean, there were several complaints about dirty bathrooms and unclean floors.

Staff Service

Staff were generally described as friendly and helpful, although some reviews noted poor service from specific staff members.

Room Size

Rooms are consistently described as small, with limited storage options and no closets or drawers.

Noise Issues

Several guests reported noise disturbances from outside traffic and other guests, suggesting a need for better soundproofing.
  • LC
    Lillian Chavez
    6 days ago
    5.0
    Breakfast was good. The rooms were very nice and clean. Would stay here again
  • JS
    Jailee Slaughter
    Nov 4, 2025
    1.0
    We stayed there on 11/2 and 11/3 and the last day we are getting ready to pack up and go and a freaking cockroach crawled out from behind the board on the wall below the TV in room 403!! I adore the gentleman that works graveyard he's great and always had a smile for us! The young lady that worked swing shift on the 3rd was the best! She made my mom and grandma's entire time they got to spend together the best she was so accommodating! With that being said we won't be staying there ever again and we stayed at least once a month for a few days if not more!!
  • JP
    Jordan Perry
    Nov 2, 2025
    1.0
    Front desk is rude room is tiny no place to put clothes away no drawers dresser u get a tiny place to hang maybe 5 shirts laundry cost 8 dollars and if u don't have cash u have to pay a atm as well not to mention if ur here for work u won't sleep college kids just party all night wouldn't recommend
  • SW
    Sherri Wilmarth
    Sep 29, 2025
    5.0
    Great location near UO. Very convenient to the 5. Great staff- rooms are comfortable. I like how it’s across the street from the river and easy to access walking trails.
  • JS
    Jailee Slaughter
    Sep 11, 2025
    2.0
    The staff here especially at night is not very good! They are lazy and seem to do the absolute bare minimum of their jobs. Some not even that! The graveyard lady is absolutely the rudest lady I've ever met in my life! She's ignorant, and boastful about her job and job history (why she feels the need to tell me this I'll never know) . She needs more training especially on people with disabilities!!
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Frequently Asked Questions About Tru by Hilton Eugene

Does Tru by Hilton Eugene offer accessible parking and elevator facilities?

Yes, Tru by Hilton Eugene provides accessible parking and an accessible elevator for guests.

Is breakfast included for guests at Tru by Hilton Eugene?

Yes, a free hot breakfast is available daily for all guests.