Business Details
About
HotelTru by Hilton
The Tru by Hilton Eugene, OR is located off I-5, and close to various hiking and biking trails around the Willamette River. Hayward Field is 1.3 miles away and we're less than 10 minutes from Autzen Stadium, home of the Oregon Ducks. Downtown Eugene and local shopping/dining at 5th Street Market are within 3 miles. You can also enjoy our comfortable lounge area with a pool table and daily free hot breakfast.
Location
Hours
Reviews
4.3
360 reviews
5 stars
222
4 stars
83
3 stars
23
2 stars
12
1 star
20
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Many customers praised the hotel for its cleanliness, although some reported issues with dirty floors and bathrooms.
Staff Service
The staff received mixed reviews; while many praised their friendliness and helpfulness, others reported rude or unprofessional behavior.
Room Size
Several reviews mentioned that the rooms are small and lack adequate storage options, which was a common point of frustration.
Breakfast Quality
The breakfast was generally well-received, with many guests enjoying the variety and quality, though some noted inconsistencies.
Noise Issues
Multiple guests reported noise disturbances from other rooms and outside traffic, suggesting a need for better soundproofing.
- MMMDec 27, 20255.0Really nice staff, beautiful facility! Very nice hotel! Rooms are super clean and nice and bed is so comfy. The lobby is amazing and decorated for Xmas, and has fun games like a pool table and giant connect 4. They have breakfast and parking here. Highly recommend!
- KSKiesha SmithDec 23, 20255.0I was pleasantly surprised by this hotel. Modern and clean. Tones of great amenities. Digital key, electric window shades, pool table in the lobby...and the swing chairs...I was obsessed! Staff was amazing, especially the kind woman who prepped the food. She was kind and approachable. Shared in conversations with her about the hotel, the awesome swing chairs, her time working there and more. She was so kind to my daughter (we were there for her swim meet that weekend) and she gave her candy and congratulations on her swims. TV in room had a cool feature that automatically logs you out of your accounts if you log into any of the apps. Love that! Located only an 8-minute drive from the Willamalane Swim Center making this an awesome choice! Breakfast was satisfying and included eggs, sausage, pancakes, oatmeal, bagels and cream cheese, cereal and lots of other items. It was free and fulfilling. Highly recommended!
- TPTravis PetersonDec 20, 20252.0I had a great experience until I met Alicia. She was disgustingly, rude and disrespectful. I do appreciate and have had a good experiences at these hotels. But the way that she communicated was completely unacceptable.
- SCSimmi ChandiDec 4, 20255.0This is the 2nd time we stayed at the property for the fact that it has hardwood flooring. We are super allergic to carpets so rooms with no carpets help a lot with our journey. It’s a great location with decent size rooms & good amenities on the property. If there’s an EV charger on the property, that would be a cherry on the top.
- DCDerek ClardyDec 3, 20253.0Good location, fine room, ok breakfast. I would be thrilled with this stay, except: I forgot my charging cable. I called to see if they had it. They did! Asked if I wanted to stop by and pick it up, but I was already back in Seattle. They offered to ship it. How much will that be I ask? They have no idea, but are willing to call and inquire. I indicate if it is more than $10 I'll just buy a new one. No problem, they will call UPS and if less than that they'll take care of it, give us your credit card. I hesitantly do so. No phone call followup, but today I get a UPS tracking number and a $20 charge from UPS. I went and checked, a new cable is 8 bucks. Thanks Tru for doing exactly what I asked you not to do...
Frequently Asked Questions About Tru by Hilton Eugene
Does Tru by Hilton Eugene offer accessible parking and elevator facilities?
Yes, Tru by Hilton Eugene provides accessible parking and an accessible elevator for guests.
Is breakfast included for guests at Tru by Hilton Eugene?
Yes, a free hot breakfast is available daily for all guests.
Are pets allowed at Tru by Hilton Eugene?
Yes, both cats and dogs are welcome at the hotel.
What are the check-in and check-out times at Tru by Hilton Eugene?
Check-in time is 3:00 PM and check-out time is 11:00 AM.
Is the Tru by Hilton Eugene smoke-free?
Yes, the property is smoke-free to ensure a comfortable environment for all guests.
Does Tru by Hilton Eugene offer free Wi-Fi to guests?
Yes, complimentary Wi-Fi is available in public areas and there is a public internet terminal.
Are there fitness or recreational facilities available at Tru by Hilton Eugene?
Yes, there is a free fitness center and a game room for guests to enjoy.
What types of payment does Tru by Hilton Eugene accept?
The hotel accepts American Express, Cash, Discover, Mastercard, and Visa.
How can guests book a room at Tru by Hilton Eugene using a mobile app?
Guests can book rooms using the Hilton app available on the Apple App Store.
What nearby attractions can guests visit when staying at Tru by Hilton Eugene?
Guests can explore Hayward Field just 1.3 miles away, catch an event at Autzen Stadium less than 10 minutes from the hotel, or visit downtown Eugene and 5th Street Market within 3 miles for shopping and dining.
What nearby hotels are close to Tru by Hilton Eugene for alternative accommodation options?
Nearby hotels include Fairfield Inn & Suites by Marriott Eugene East/Springfield and Candlewood Suites Eugene Springfield, which may offer different amenities and can be useful for guests seeking various lodging choices.
How can local transit stations assist guests visiting Tru by Hilton Eugene?
LTD EmX Glenwood Station is nearby, providing convenient bus services that help guests access the hotel and explore Eugene city easily without a car.