Home2 Suites by Hilton Eugene Downtown University Area

Reviews

• MS

  Mark Spencer

  3 days ago
  4.0
  Helpful staff, nicely furnished rooms and decent breakfast but a bit out of the way unless you want to be near the U of O campus.
• LR

  Laura Reneau

  Feb 15, 2026
  5.0
  I’ve had the opportunity to stay here twice. The first time I got Covid and had to stay for a long period of time. The staff couldn’t have been more kind and supportive. The second time was also an extended period while I tended to a relative who was very ill and again the staff couldn’t have been more thoughtful. Everyone here, including the premises, deserves the highest rating.
• DI

  Don Delyria III

  Jan 31, 2026
  5.0
  Nice rooms, centrally located, within 500feet of a major bus hub!
• KK

  Kevin Krieger

  Jan 2, 2026
  5.0
  We love the location of this hotel as it's downtown Eugene and right around the corner from the Mcdonald Theater, saw Floater on New Years eve. Hotel is clean and still smells new. Swimming pool and weight rooms are clean and the outdoor garbage were emptied frequently. Staff was friendly and efficient. Dog friendly however there isn't a whole lot of area to let our dogs do there business. The only areas for letting them do there business is flower beds with bark dust and a grassy area by the street. Early check in at 3.00 pm and a noon check out. We try to stay in the Home2 suites as they have kitchenettes and the ability to use a portable stove top and pans available upon asking. Always clean!
• CF

  Chris Fleck

  Dec 24, 2025
  2.0
  My wife and I stayed at this place last week for one night only - fortunately. First problem was when I received an email a few days before arriving that they had 'upgraded' our room (after sending me 'upgrades' we could pay for. I ignored these as they were not anything we wanted). The upgrade they 'gave' us was changing our room to 2 queen beds instead of a king bed. I wrote to them and had several back and forth emails with staff. This is not something we wanted. They did not acknowledge it was not an upgrade and incidentally there was no price reduction. It was also a decision made by the general manager and could not be changed. The next issue was NO hot water in the room! Any room apparently! We were told the maintenance man was coming and should have it resolved in an hour or two. Well, we had a highway to hit and could not wait around. Another problem was the lack of wipe down towels in their gym. Who knows how long the machines had not been cleaned. The restroom in the lobby had no soap dispensers but did have a tiny bottle of Palmolive dish soap for washing hands. The food 'choices' for breakfast were a joke - we walked 5 minutes to an excellent bakery. Do yourself a favor - stay elsewhere. This is NOT the level of service and professionalism we expect from a Hilton property. Someone needs to take a good look at how this property is run.

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