Graduate by Hilton Eugene

4.2
1963 reviews

About

Hotel
Graduate Eugene offers 275 guest rooms along with unique and tastefully appointed suites. Located in the heart of downtown Eugene, we're close to the University of Oregon Campus and steps from the premier shopping and dining area. The one-of-a-kind guest rooms and suites include a variety of amenities. - Complimentary WiFi in all guest rooms - Refrigerators and in room safes in all guest rooms - Complimentary bicycle rental for campus exercise and exploration - Topgolf Swing Suites available for rent for parties or individual use - Poindexter Coffee located in the lobby cafe serving breakfast light lunch and all day grab and go options - Trophy Room restaurant serving lunch or dinner with outdoor seating available - 24-hour Fitness Center with Peloton Bikes - Valet and self-parking available - Pet-Friendly - Hilton Honors

Location

Graduate by Hilton Eugene
66 East 6th Avenue, Eugene, OR
97401, United States

Hours

Reviews

4.2
1,963 reviews
5 stars
1,014
4 stars
534
3 stars
214
2 stars
99
1 star
102

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including long wait times for rooms and unresponsive staff.

Cleanliness

Many guests expressed dissatisfaction with the cleanliness of the rooms, citing dirty bathrooms and unkempt areas.

Staff Praise

Despite service issues, several reviews highlighted friendly and helpful staff, particularly valet and front desk personnel.

Room Quality

Guests noted that rooms felt outdated and poorly maintained, with issues like musty smells and broken amenities.

Location

The hotel’s location was frequently praised for its convenience to downtown attractions and restaurants.
  • BA
    Brian Anderson
    6 days ago
    5.0
    Great hotel, perfect location, and amazing staff! A special shout-out to Rick at check-in.
  • RS
    Rita Staples
    Nov 16, 2025
    3.0
    We stayed here during this past weekend for the U of O vs Minnesota game and have some takeaways. First, never check in on game day. While the staff were up front about the check in time and polite, the away team stays at this hotel which takes up a chunk of the rooms. Additionally, we were told we would be “lucky” if there was a room available at 4pm (which is the check in time). We left our bags with the front desk and went to the game. Upon return, they were nice enough to have brought our bags up to our room which was very appreciated. Once in the room, there was a note left for who I can only assume was the previous guest as it wasn’t titled for us. It made us question whether the room had been completely turned over given the left over note and a packet of cookies that appeared to be partially opened. The bar/restaurant in the lobby were excellent and the breakfast options were also great. The rooms themselves were extremely dark and made it harder once the sun went down to see anything without turning on every single light. Finally, the garage was not working on 2 of the days we were there. The valet were having issues as well and did their best to work around the issue. Overall, the location is great and the staff are incredibly friendly. However, we were still disappointed with the rooms themselves, the gate issues with the parking garage (which required us to run up to the valet to get help each time), and the whole check in process given the price per night of the hotel.
  • MQ
    Matthew Q
    Nov 12, 2025
    1.0
    There is a $22 dollar parking fee..... Stay at the Gordon ...free parking and brand new rooms. The Graduate parking lot guy said to self park under the hotel. No where does it say it cost $22 dollars.
  • SJ
    Sydni Jager
    Nov 11, 2025
    3.0
    Looked beautiful from the outside and the lobby but when I got to my room I felt I was in my grandmother’s basement with very weird decor , could be the theme but it felt scary and the walls were all wooden and the bathrooms wallpaper and shower tile made me dizzy It’s also very dark could just have been the room we got, but that made me not like my experience.. thought it was more modern then it turned out to be and not The cleanest - dusty -
  • HL
    High Flying Living
    Oct 31, 2025
    5.0
    Great location! Walking distance to shops and restaurants. Decor has character and the room keys are so fun! I appreciated the cleanliness of the room. I did have a problem with my room being on a lower floor above the huge AC condensers outside. They were very accommodating in relocating me to a different room.

Frequently Asked Questions About Graduate by Hilton Eugene

What are the check-in and check-out times at Graduate by Hilton Eugene?

Check-in time is 4:00 PM and check-out time is 11:00 AM.

Is Graduate by Hilton Eugene a pet-friendly hotel?

Yes, the hotel welcomes pets with a fee of $75 per pet per stay, up to two pets.