Hotel Peppertree Bend, BW Premier Collection

Reviews

• CM

  Cody M

  2 days ago
  1.0
  I checked into this hotel and after I left, I realize they had double billed me on my credit card for my three nights stay. After trying to call the manager of the hotel to deal with the matter, I was not getting through, so I decided to go through Best Western and customer service in which they finally contacted the manager and the manager replied. They were holding my money because I had stole something from their gift shop. This is absolutely absurd and appalling accusation towards me. They will not talk to me. They will not explain it. They told customer service they have video evidence in which I would love to see because there’s obviously some sort of mistake. I do not need to steal anything in my life nor have I ever this is a horrible accusation and they will not talk to me to deal with this matter in which I find disgusting in itself and makes me wonder what sort of other behind-the-scenes accusations are going on with other customers.
• SB

  Sean Blake

  Apr 21, 2026
  5.0
  Gym 24hrs that's awesome 👌 Breakfast is great 👍 With a restaurant attached wibder food 😋
• MK

  Melodie K

  Apr 18, 2026
  5.0
  I’ve stayed here a few times for work and even though it’s hard to get ahold of people as they seem very short staffed - when we needed someone, everyone has been great. The QR check-in is painful. Using apps/text to communicate and replacing humans is depressing. Breakfast is typical - I’ve had fancier at BW’s, I’ve had worse. The rooms are clean, and it’s comfortable. It’s true that occasionally the shampoo/conditioner/soap will be out. It’s a good place to stay in Bend overall.
• PP

  Payton Troutman Personal

  Apr 17, 2026
  2.0
  2/5 Stars – Updated Review: Promises Made, Not Followed Through I’m currently staying in Room 301 at the Peppertree Hotel, and this is an updated review based on how things have unfolded during my stay. After my initial 2/5 star review, the hotel staff clearly noticed it and reached out. They seemed genuinely concerned about the condition of my room and assured me it would be properly cleaned the next day at 10:00 AM. I appreciated the proactive response and was optimistic heading out for the day in Bend, expecting to return to a noticeably cleaner room. Unfortunately, that wasn’t the case. When I returned, the only visible change was that the bedding had been replaced. Everything else remained dirty. The bedside lamps, phone, walls, and high-touch areas were still visibly unclean. The shower, microwave, coffee maker, and coffee table were all still dirty, and even under the glass tabletops had clearly not been addressed. It was disappointing, especially after being led to believe a thorough cleaning would take place. At this point, it feels like the staff cares more about making you feel like they’re addressing the issue than actually following through. If cleanliness is a top priority for your stay, you may want to consider avoiding the Hotel Peppertree Bend Best Western Premier Collection. As of now, I likely will not be returning, but I will continue to update this review as my experience progresses.
• FO

  Filipina Onthetrail

  Mar 31, 2026
  5.0
  I super love this hotel, the room was so spacious and the bathroom with standing shower is A plus, we booked two queen room and the room was huge we love it, can’t wait to stay here again next ski season….and YES free breakfast and they open 6am just maybe to accommodate skiers like us that wanna go early for parking😀 ( but the espresso machine though couldn’t make foam ) but still 5 rating for me. Oh and El Caporal restaurant is a Huge plus on this hotel, specially when you’re exhausted from skiing and don’t wanna go anywhere to eat, the restaurant is connected to the hotel and the food is so delicious, we eat there twice and I ordered the carne asada twice omg it was soooo good ( highly recommend ) and the carrots margarita is a must to try….the second time i eat there i forgot to tell the server to add the grilled jalopeno and she brought me 3 grilled jalapeños for free…i ate them all.😃 We will be back next ski season. Thank you.

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