Hotel Peppertree Bend, BW Premier Collection

Reviews

• PR

  Paige Rochelle

  Jan 28, 2026
  2.0
  I used to love staying here and recorded it to all my coworkers as we travel often. This time I’m sad to say I can no longer recommend and will not stay again most likely. They used to have local haven bagels and stumptown coffee which were incredible and the main factor in staying here. They now have the average run of the mill prepackaged muffins, high fructose corn syrup imitation maple syrup for pancakes, powdered eggs, and soggy potato’s. Super disappointed to see. I would consider staying again if they make these changes back to supporting local businesses and providing adequate non GMO food options. The room- Clean rooms. I discovered while already in the shower that housekeeping had not filled either my shampoo or conditioner after the last guest checked out and there was none to be had in pump containers in shower. Very frustrating as there’s not much you can do at that point but finish without cleaning your hair and talk to front desk later. Which I did and they filled for me. The TV was not connected to the Internet and I was unable to use for the duration of my stay. I texted with BW about it and they had me standing on a chair and a desk attempting to unplug cords to reset it. That didn’t work then they stopped replying , leaving it still unusable. Overall bad experience.
• JG

  Jill Gwen

  Jan 25, 2026
  5.0
  We absolutely loved the Peppermill! It was our first trip to Reno and we were so happily surprised. The staff was so kind and caring, the rooms were large and clean, the casino was beautiful, spacious and energetic. Overall, it is a lovely four day visit and we can’t wait to go back again! highly recommend! 🤗☀️
• MD

  mike d

  Jan 17, 2026
  1.0
  There was no concern or caring about confusion on a mistake I made booking the reservation. There customer care team hides behind impersonal emailing. The staff at the location is trained to refer all concerns to the hotel’s customer service by email only. This is terrible hospitality. I don’t blame the hotel staff but the company culture that allows this to happen. The only true hospitality I got there was the worker maintaining the breakfast area, she was very hospitable, certainly not from the company culture but of her own caring for people.
• BB

  BendMountainBikeMan

  Jan 3, 2026
  5.0
  Nice, convienent hotel on Century drive on the way to Mount Bachelor. Easy access and plenty of parking. There's an excellent Mexican restaurant on site called El Corporal. Dont miss it!
• JD

  Joshua Dean

  Dec 20, 2025
  5.0
  Helpful! Quick and very efficient service. Quiet area surrounded by beauty. Lots of nice places to walk and eat. Joe at the front desk gave the best experience I've honestly had with Best western. Quick and professional along with help when ever needed. Would recommend this lodging to everyone. Great stay before the holiday. Will be back. Thank yall! Joshua. 🤙🏾

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