Business Details
About
HotelHilton
The Hilton Garden Inn in Bend has a rustic atmosphere combined with timeless elegance: it offers visitors a relaxing experience unlike any other hotel and resort, only moments away from downtown and 20 minutes south of Redmond Municipal Airport.
Our tastefully-appointed hotel features modern conveniences suited to the savvy business traveler, along with a great location and recreational amenities to please leisure guests. Spacious guestrooms and suites boast a long list of guest amenities, generous work surfaces, luxurious Sweet Dreams Bed Experience, and complimentary high-speed internet access. For your convenience, wireless HSIA is available in public areas throughout the hotel.
Our guests have full use of our many amenities including:
- 96 beautifully appointed hotel guest suites
- All hotel suites are equipped with executive work stations with data jacks and speakerphones
- Complimentary high-speed Internet access right in your hotel suite
- Elegant loft spa suites with 4-post beds
- Spacious family suites & fully equipped kitchen suites
- Refrigerators, microwaves & coffee makers in every hotel room
- Non-smoking hotel rooms available
- Jogging paths and golf courses are nearby, as well as a 16 screen movie theater
The Hilton Garden Inn – Bend has 2,060 square feet of flexible meeting and banquet space.
A stone fireplace warms the air and invites guests to unwind in comfort of this charming mountain resort oasis. With its advantageous location in Bend, Oregon, the Old Mill District, guests can enjoy a day of dining and shopping at any of the Old Mill's 45 plus shops and 13 restaurants.
For the true adventurer, experience a sunny afternoon on the slopes of the snow-capped Cascade Mountains, a river trip down the glistening Deschutes River or hiking and rock climbing in nearby Smith Rock State Park.
Location
Hours
Reviews
4.3
654 reviews
5 stars
400
4 stars
152
3 stars
44
2 stars
29
1 star
29
What are people saying?
AI-generated from recent customer reviews
Location
The hotel is praised for its excellent location near the river and Old Mill District, making it convenient for shopping and dining.
Staff Service
While many reviews highlight friendly and helpful staff, there are notable complaints about unprofessional service and lack of responsiveness from management.
Cleanliness Issues
Several guests reported cleanliness problems in their rooms, including dirty carpets and unclean bathrooms, which detracted from their overall experience.
Check-in Delays
Multiple reviews mention significant delays during check-in, with rooms not being ready at the promised time, leading to frustration among guests.
Additional Fees
Guests expressed dissatisfaction with undisclosed fees, such as parking charges and breakfast costs, which were not clearly communicated at the time of booking.
- SJShida J6 days ago1.0Room is high quality, location is nice but could be better, and service is terrible. 1. I asked for a scissor, they don't have it. Proceeded to retrieve a steak knife for me to use. 2. I asked for the knife to be delivered to my room, they can't, so I had to go downstairs to get it. 3. No way to get drinkable water without paying. There's a water machine in the first floor lobby. That's the only way to get free drinkable water. 4. For being on the more expensive side, it's a shock that breakfast wasn't included. You have to pay. 5. For being on the more expensive side, they still charge for parking. 6. No one-time use toothbrush. I had to buy one in the store in town. Again, for being on the more expensive side, this is kinda shocking. 30 years of renting hotel rooms across the world, this is a very first time. Overall, i really do think you can get a better service with much cheaper price in the same town.
- CMC MartinDec 20, 20255.0One of the most beautiful Hilton Garden Inns I have stayed. And Jason was super friendly while checking me in! I'm not a fan of having to pay $20 to park but I also understand that it's Bend, Oregon 🤷🏻♀️. Regardless, I would definitely stay here again.
- KKKen KostickDec 19, 20255.0Great river front hotel within walking distance to various shopping and dining points. Staff is great!
- LFLissa FinkOct 30, 20255.0The rooms were very clean. The bathtub was clean. Staff was friendly and helpful. The hot tub was nice. And the swimming pool was the perfect temperature! Breakfast in the morning was great. Fruit was fresh.
- ALAlisa LeOct 29, 20251.0We booked our 2 rooms in April for our August 9-11 stay. I requested an early check-in, which I know is not always available. When we got to the hotel at 3pm, not only was the line to check-in insane, we were told our room wasn't ready until 4pm. Cool. Well 4:15 rolls around and I go up to check again. We had a concert to go to with doors opening at 6pm so you understand why we wanted to get to our room. We were then told that the room wouldn't be ready until "maybe" 5:30pm and we could get ready in the lobby bathroom and leave our luggage behind the front desk. Excuse me?!! We ended up getting a notification that our room was ready at 5:50pm. Then we were told that the housekeeping staff was short handed. So how "cleaned" were our rooms then? At an average of $483/night this is unacceptable. I tried to give the staff grace. I am a Diamond Member, as well as Friends and Family of the Hilton. I contacted the GM Cindy Flues and aired my grievances. We were not the only ones that had to wait for our rooms to be ready and clean at 4pm. The Hilton Garden Inn clearly did not meet up to our expectations or their motto of making things right. She told me she would refund the points for 1 night on 1 room. Here we are at the end of October and she will not respond to my emails. I have yet to see points or a refund. To make matters worse, we used our F&B credits for all of the days, but somehow only one $10 credit was used. We should have had $40. She credited me $10. That's it. This was by far the worst experience with a Hilton property that we have ever had. Yes, the location is great. But go stay at MyPlace and you will not only save money, you will probably get to check into your room on time.
Frequently Asked Questions About Hilton Garden Inn Bend
What are the check-in and check-out times at Hilton Garden Inn Bend?
Check-in time is at 16:00 and check-out time is at 11:00.
Is parking available at Hilton Garden Inn Bend?
Yes, free self-parking is available for guests.
Are pets allowed at Hilton Garden Inn Bend?
Yes, pets including cats and dogs are welcome at the hotel.
Does Hilton Garden Inn Bend offer free Wi-Fi?
Yes, complimentary high-speed Wi-Fi is available throughout the hotel, including public areas and guest rooms.
What accessibility features does Hilton Garden Inn Bend provide?
The hotel offers accessible parking and elevators, and it is mobility accessible for guests with disabilities.
Are there any dining options within Hilton Garden Inn Bend?
Yes, there are 2 restaurants on the property, a bar, and room service is available.
What recreational amenities are available at Hilton Garden Inn Bend?
The hotel features two indoor pools, a free fitness center, and kid-friendly activities.
How can guests access Hilton Garden Inn Bend from the local airport?
Redmond Municipal Airport is about 20 minutes north, but the hotel does not offer airport shuttle or transfer services.
What nearby shopping and dining options are available around Hilton Garden Inn Bend?
Guests can shop and dine at the Old Mill District, which offers over 45 shops and 13 restaurants, including Bella Cucina Italian Cafe and Claire's.
How can guests combine a visit to Hilton Garden Inn Bend with entertainment options nearby?
Guests can enjoy a movie at the 16-screen theater in the Old Mill District or visit local art galleries like Lubbesmeyer Art Studio & Gallery and Tumalo Art Co.
Are there local shops where guests can find beauty or fashion items near Hilton Garden Inn Bend?
Yes, nearby shops include Claire's for fashion accessories and piercings, LUSH and Lush Cosmetics for beauty supplies, and Sunglass Hut for eyewear.