Business Details
About
HotelBest Western Premier Collection
Location
Best Western Columbia River Waterfront Hotel Astoria
3420 Leif Erickson Dr, Astoria, OR
97103-3425, United States
Reviews
4.1
137 reviews
5 stars
74
4 stars
33
3 stars
11
2 stars
8
1 star
11
What are people saying?
AI-generated from recent customer reviews
Staff Service
Feedback on staff is mixed; while some guests praised friendly and helpful staff, others reported rude interactions and unprofessional behavior.
Room Quality
Rooms are generally clean and spacious, but some guests experienced issues with noise, outdated fixtures, and cleanliness.
Breakfast Experience
Breakfast offerings received criticism for being poorly stocked and unappetizing, with some guests noting a lack of staff attention.
Location and Amenities
The hotel has a great location with beautiful views, but guests noted issues with the pool and hot tub, including maintenance problems.
- AWAnna Watkins1 day ago4.0I checked-in on line thinking it would be a faster check-in but it really wasn't. Our room key would not work, so I had to go back downstairs to have them reprogram it. The spa was not working 😕. The service was great. The lady had a smile and was very polite. Our room was clean and we had a very nice view of the Columbian River.
- EREl Dave RuizJan 6, 20263.0I stayed at this location a week ago for two nights. When I first walked in, I said hello to the receptionist and she responded with a loud tone. " Give me a second. I'm busy right now." I waited about five minutes and the seemed very unprofessional to me and stressed out. About what I will never know? Other than the receptionist attitude,I checked in, rooms were clean and had no other problems.
- CCCarla Huaylla CastilloJan 5, 20265.0The room was super clean, the breakfast selection was wide and it was warm. There were high chairs for little kids. There was a sofa bed in the room for my son to sleep in. The bathroom was also stocked with shampoo, conditioner and soap, which were not the tiny bottles. The night receptionist was super nice and she even told us that the pool was opened 24 hours. We will definitely stay here again!
- SMSteffen MuchmoreJan 2, 20261.0The lady at the front desk was incredibly rude. I mistakenly left my ID at home and needed the booking changed to my wife's name. The hotels.com representative that was trying to help us sent an email to the front desk and told us shed stay on the phone while check in occurred. The lady at the front desk was rude to my wife when she told her she used the Hotels.com app to book and told her it was actually expedia and then told her there was no email. The representative on the phone from hotels.com asked to speak to the front desk. The lady replied that she would not speak to expedia and that it's "not her job" to speak to expedia and that they needed to send an email (which they had). My wife left the interaction in tears and we found a new hotel to stay at last minute. Horrible experience never staying at a best western again if this is how they're trained to provide customer service.
- TAThe World of AmericaJan 1, 20261.0Very disappointing. Arriving early and paying the exact same price everyone else paid wasn't enough. I got a room with a view of the parking lot. In a hotel that is right in front of the water. That was a little selfish considering it was New Years eve. It could have been mentioned at least. Perhaps they were saving it for their members? Scanned the building from the outside and they had plenty available. No worries Best Western, I will definitely reconsider next time I think of booking in your premises. There are plenty of other options.
Frequently Asked Questions About Best Western Columbia River Waterfront Hotel Astoria
Does Best Western Columbia River Waterfront Hotel Astoria offer free breakfast?
Yes, the hotel provides free breakfast to its guests.
Is there a fitness center available at Best Western Columbia River Waterfront Hotel Astoria?
Yes, a fitness center is available for guests to use.
Does the hotel have a hot tub for guests?
Yes, the hotel features a hot tub for guest relaxation.
Is Best Western Columbia River Waterfront Hotel Astoria a smoke-free property?
Yes, the hotel maintains a smoke-free environment throughout the property.
Is WiFi available at Best Western Columbia River Waterfront Hotel Astoria?
Yes, WiFi is available for guests at the hotel.
What special offer does Best Western Columbia River Waterfront Hotel Astoria have for guests?
Guests who stay 2 nights can receive a $50 Best Western Gift Card.
Are there grocery stores near Best Western Columbia River Waterfront Hotel Astoria?
Yes, Safeway grocery store is nearby where guests can purchase groceries and pharmacy items.
What local attractions can guests visit near Best Western Columbia River Waterfront Hotel Astoria?
Guests can visit Astoria East End Mooring Basin and Sea Lion Dock for marina and arts entertainment experiences near the hotel.
Where can guests get coffee near Best Western Columbia River Waterfront Hotel Astoria?
Astoria Coffee Company and Starbucks are nearby coffee shops where guests can enjoy coffee and snacks.
How can guests contact Best Western Columbia River Waterfront Hotel Astoria?
Guests can call the hotel at +1 503-325-2000 for reservations and inquiries.