Business Details
About
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Welcome to Holiday Inn & Suites Windsor Ambassador Bridge.
Conveniently located on Huron Church Road between Highway 401 and the Ambassador Bridge—Canada’s busiest international border crossing—our hotel offers the perfect blend of comfort, convenience, and connectivity. Whether you're visiting for business or leisure, you'll enjoy easy access to downtown Windsor, Detroit, and nearby institutions like the University of Windsor, St. Clair College, and Windsor Regional Hospital. Our oversized, contemporary guestrooms are designed with your comfort in mind and include a variety of thoughtful amenities. Stay connected with complimentary high-speed wireless Internet and free phone calls within Canada. With over 17,000 square feet of flexible event space, our hotel is ideal for hosting everything from conventions and conferences to wedding showers and holiday parties. Additional amenities include Indoor pool & Fitness Center, family-friendly accommodations, on-site dining at Grill 55, our casual restaurant and complimentary parking. Proximity to scenic parks and trails like Ojibway Nature Centre, Malden Park, the Herb Gray Parkway Trail, and Ambassador Golf Course—perfect for walking, hiking, or cycling adventures. Whether you're traveling for work or a relaxing getaway, our dedicated team looks forward to welcoming you to the Holiday Inn & Suites Windsor Ambassador Bridge!
Location
Holiday Inn & Suites Windsor (Ambassador Bridge) by IHG
1855 Huron Church Road, Windsor, ON
N9C2L6, Canada
Hours
Reviews
3.9
1,311 reviews
5 stars
551
4 stars
421
3 stars
161
2 stars
71
1 star
107
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous reviews highlighted significant cleanliness problems, including dirty rooms, stained linens, and unkempt public areas.
Customer Service
While some staff members received praise for their friendliness and helpfulness, many customers reported poor management response and rude service.
Facilities and Maintenance
Guests noted that many facilities, such as the pool and restaurant, were not up to standard, with issues like broken equipment and lack of food options.
Booking and Communication Problems
Several customers experienced issues with reservations being canceled or altered without proper notification, leading to frustration.
Value for Money
Many reviews indicated that the hotel did not meet expectations for the price, with complaints about additional charges for parking and breakfast.
- OOOlga OrdinaJan 6, 20261.0No hot water. Hoping for a refund.
- AYalex yJan 3, 20262.0I booked this hotel for 1 night, keep in mind the only reason is for my daughter to swim in the swimming pool. When we arrived, the staff was very friendly and directed us to our room. However, as soon as we got in, we were hit with a small sour odour and when we opened the door to the bathroom, the door literally fell off. We requested for a change of rooms, and they moved us to a higher floor. When we went back down to our old room to pick up our stuff, we realized that the door couldnt be properly locked. From the outside, with just a strong push, the door would just go flying open, even when it was locked. After a few hours in our new room, we went down to swim. When we got to the swimming pool, the management lady said it was under maintenance and would take about another hour. (when we went it was open and open for another 4 hours). We came back after an hour, expecting it to be opened but then the lady said it would take another hour. We were really frustrated because the only reason we booked this hotel out of many other hotels was because it had a swimming pool. Finally, after 2 hours, we finally got to swim. Overall, the management was pretty disappointing because why do you have to maintain during opening hours? Anyways, the location is very nice, there are multiple restaurants on the road.
- BUBrian UrbachDec 30, 20251.0Worst stay in my life when I booked the hotel I ask for a Earley check in but when I got there with my elderly mother on a Walker there was I sign saying will be back at 1230pm I wait an hour and a half this was on christams day Frist room there was a stain on the arm or the chair told the maid service about it was told if you don like it switch rooms or go to an nother hotel brasksfast was not the best stains on the sheets and mold on the lamp shade this is not the place to stay staff was rude
- KTKathryn ThompsonDec 26, 20255.0We were pleasantly surprised that the beds were so comfortable. My daughter and I stayed there a month or so ago and we decided to stay at the hotel on Huron.The price of the room was much better than a few of the others I checked.Most of them quoted $300. Plus! I am so looking forward to seeing all our family and friends. Thank you
- NNNickolaiDec 3, 20251.0Was completely unable to contact the hotel. Once I got through 3 layers of automated voicemails I finally managed to speak to someone who worked for IHG. They then transferred me once again to what seemed like a scam!
Frequently Asked Questions About Holiday Inn & Suites Windsor (Ambassador Bridge) by IHG
What are the check-in and check-out times at Holiday Inn & Suites Windsor (Ambassador Bridge)?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Is free parking available at the hotel?
Yes, free parking is available for guests at the hotel.
Are pets allowed at Holiday Inn & Suites Windsor (Ambassador Bridge)?
Yes, both cats and dogs are allowed and pets are welcome at the hotel.
Does the hotel offer a fitness center and indoor pool?
Yes, the hotel has a fitness center available free of charge and an indoor pool for guests.
Is breakfast available at the hotel?
Yes, breakfast is available at the hotel for guests.
Are the guest rooms and common areas cleaned with enhanced sanitation procedures?
Yes, both guest rooms and common areas have enhanced cleaning and use commercial grade disinfectants, with trained staff handling sanitation.
Does the hotel provide contactless check-in or checkout?
Yes, Holiday Inn & Suites Windsor (Ambassador Bridge) offers contactless check-in and checkout for guest convenience.
What are the languages spoken or supported at the hotel?
The hotel supports several languages including Arabic, Chinese, Croatian, English, French, Macedonian, Polish, Romanian, Serbian, and Spanish.
What nearby attractions can guests visit around Holiday Inn & Suites Windsor (Ambassador Bridge)?
Guests can explore nearby scenic parks and trails such as Ojibway Nature Centre, Malden Park, the Herb Gray Parkway Trail, and Ambassador Golf Course for walking, hiking, or cycling adventures.
Are there nearby dining options for guests besides the hotel's own restaurant?
Yes, guests can visit nearby dining places such as Tim Hortons, KFC, Sunset Grill, Dairy Queen Grill & Chill, and Taco Bell Canada for a variety of food options.
How can nearby businesses like TBQ's Market Place and SorGe Photography support event planning at the hotel?
TBQ's Market Place offers event technology services and SorGe Photography provides professional event photography, which can complement the hotel's venues and event space for hosting events.