Business Details
About
Hotel
At the Best Western Plus Waterfront Hotel you’re sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus Waterfront Hotel will stand out among other hotels in Windsor,ON. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don’t miss a beat while you’re away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you’re on the road. As always, the Best Western Plus Waterfront Hotel will provide you with the superior customer service that you are used to at any Best Western hotel.
Location
Hours
Reviews
4.2
3,148 reviews
5 stars
1,596
4 stars
978
3 stars
273
2 stars
115
1 star
186
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on staff service is mixed; while some guests praised friendly and helpful staff, others reported rude and unhelpful interactions.
Cleanliness
Several reviews highlighted issues with cleanliness, including dirty rooms and bathrooms, while others noted clean and spacious accommodations.
Amenities
Guests expressed disappointment over the lack of included amenities such as breakfast and the closed pool, along with additional charges for parking.
Location and Views
The hotel is well-regarded for its beautiful views of the river and convenient location near attractions, although some guests found the area lacking in activities.
Room Condition
Rooms are described as spacious but dated, with some guests noting issues like poor water pressure and outdated furnishings.
- GJGurpreet Jethra5 days ago1.0I recently stayed at your hotel and I would like to bring an important issue to your attention. I was charged for parking even though I did not use or request parking during my stay. This charge was made without my permission, and when I asked for clarification, the manager spoke to me in a very rude and unprofessional manner. I was even told that if I did not like it, I could book another hotel, which was quite disappointing to hear. I kindly request that the unauthorized parking charge be removed from my bill as soon as possible. I also hope you will look into this matter so that future guests do not face similar issues. Thank you for your time and understanding. I look forward to your prompt response.
- E김혜원 (Ella)Nov 16, 20254.0깨끗하고 디트로이트 강변앞에 있어 산책하기 좋고 객실에서 보는 선셋 멋있어요 욕실이 조금 낡긴 했어도 불편하진 않았어요 단점은 더블 베드가 둘이 사용하기엔 작아요
- SCSinead CorrNov 12, 20255.0We’ve stayed at this hotel twice while crossing the border and today was an exceptional experience. We had booked a taxi and were in a rush and it didn’t arrive. Tammy and Cindy on reception could not have been more helpful and went out of their way to help sort out the situation for us. I think it’s rare to get this sort of service and they went above and beyond to help us. Couldn’t recommend this hotel more. Thanks again to these incredible ladies xx
- DADawn AustinNov 11, 20251.0Do not stay at this hotel! The hotel had a credit card on file to pay for our room. Insisted on a second card for incidentals and assured me at check out that the temporary hold would be released. My card was charged almost twice the amount of the room rate. The only thing I can think of is that I was charged for the shower curtain and carpet damage that was in the room when we checked in. I contacted customer service and was told I would hear back in 5-7 business days. That was on 10/22. I’ve received no communication from the hotel. The location is great but the business practice is shady! Find somewhere else to stay!
- MAMichele AndersonNov 4, 20255.0I had a fantastic trip here. The service was absolutely top notch. When I walked into my panoramic river view room I audibly gasped, it was so impressive. Can't wait for an excuse to go back!!
Frequently Asked Questions About Best Western Plus Waterfront Hotel
Does the Best Western Plus Waterfront Hotel have a bar on the premises?
Yes, the Best Western Plus Waterfront Hotel features a bar for guests to enjoy.
Are dogs and pets allowed at the Best Western Plus Waterfront Hotel?
Yes, the hotel welcomes dogs and pets.
Is there a fitness center available at the hotel?
Yes, the Best Western Plus Waterfront Hotel has an in-house fitness center available for guests.
Is the property smoke-free at the Best Western Plus Waterfront Hotel?
Yes, the hotel is a smoke-free property.
Is Wi-Fi available for guests at the Best Western Plus Waterfront Hotel?
Yes, free Wi-Fi is available in all guest rooms.
What are the check-in hours at the Best Western Plus Waterfront Hotel?
The hotel operates 24/7, so guests can check in any time as it is open all day every day.
Where is the Best Western Plus Waterfront Hotel located?
It is located at 277 Riverside Dr W, Windsor, ON, Canada, postal code N9A 5K4.
What nearby landmarks can guests visit when staying at the Best Western Plus Waterfront Hotel?
Guests can enjoy the Windsor - Detroit Skyline, a famous local landmark and monument located nearby.
Are there other hotels near the Best Western Plus Waterfront Hotel?
Yes, the DoubleTree by Hilton Windsor Hotel & Suites is a nearby accommodation option for guests seeking alternatives.
How can visiting the Windsor - Detroit Skyline enhance a guest's stay at the Best Western Plus Waterfront Hotel?
Guests can enjoy stunning views and sightseeing of the Windsor - Detroit Skyline before or after their stay, making their visit memorable.