Best Western Plus Waterfront Hotel

Reviews

• EG

  Elizabeth Gilroy

  4 days ago
  4.0
  Great panoramic view of the river. Hotel needs updating but our room was nice. Friendly staff and a great location
• SB

  Shakira Bynum

  Feb 22, 2026
  5.0
  This hotel is definitely higher than a three star The staff was super friendly. The view was amazing. The room was perfect but kinda small but not an issue for me . They even had the extra linen in the closet (some hotels forget that ) parking is across the street if it’s cold out bundle up hotel is connected to a amazing with good drinks
• KM

  Kayla Murray

  Feb 17, 2026
  5.0
  The kids had fun, the pool room was very foggy, and the room had a little bit of a weird smell. I think they charge too much for the conditions that you’re staying in. Overall the kids had fun, which is what I was there for.
• GM

  Gucci Majster

  Feb 8, 2026
  1.0
  My wife, two sons, and I rented rooms 1705 and 1706 from February 7 to February 9. We arrived at the hotel around 4:00 PM and received our room keys. When we entered the elevator to go to the 17th floor, the elevator suddenly stopped around the 9th floor. My wife began screaming in fear. I immediately called the front desk asking for help because the doors would not open and nothing was working. We were trapped inside. A staff member and later the manager told us only to wait. I called again and explained that my wife suffers from claustrophobia and panic attacks, but I was told the elevator service company might come in about 20 minutes. No one called the fire department or treated the situation as an emergency. We were stuck for about 30 minutes. Out of fear for our safety, we called 911 ourselves. The fire department arrived quickly and rescued us. My wife was crying, my sons were terrified, and as a father I felt completely helpless. After the incident, no hotel staff checked on us, apologized, or asked if we were okay. The only time they acted quickly was when taking payment. The experience ruined our weekend — my wife was so afraid afterward that she stayed in the room and refused to use the elevator again.
• DM

  Don M

  Feb 4, 2026
  1.0
  Did not have my credit card with me and wanted to pay the room deposit with my debit card. The room was already prepaid. Arrived at 1230am and was turned away. I had to find another hotel, luckily I did. They gladly booked me in, as I have stayed there every week before this. My company wanted to try another hotel for me. This did not work out

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