Holiday Inn Express & Suites Waterloo - St. Jacobs Area by IHG

Reviews

• CL

  Carol Liang

  Mar 24, 2026
  5.0
  The hotel is well maintained and we opted to pay a bit extra for a suite which was more spacious and included a sofa, making it a great place to relax. The complimentary breakfast was fairly standard, with a decent selection to start the day. One feature we especially appreciated was the pool reservation system. Guests are required to sign up for a specific time slot at the front desk, which may seem like an extra step, but it really makes a difference. It keeps the pool from getting overcrowded and allows for a more enjoyable experience.
• A

  박시우

  Mar 21, 2026
  5.0
  It was so nice breakfast was perfact, also room was amazing. Especially Palak & Bhavya she was very nice not only just us, but also other visitors.
• NP

  nicholas pismarov

  Mar 19, 2026
  5.0
  Staying few weeks for out of town work. Asked the front desk for toiletries and more towels. A very polite fella named Segun brought them up within 20 minutes. Rooms are clean, great breakfast every morning. Every staff member is very welcoming and respectful. No complaints and one of the best accommodations I’ve had working away from home.
• MG

  Michele Gibbons

  Mar 13, 2026
  3.0
  I gave it 3 stars only because the walls are paper thin and the room doors shut loudly. Also our tub filled with water while showering and drained slowly. Everything else about this hotel was great!
• DJ

  Dai Joshua

  Mar 10, 2026
  1.0
  This was truly a terrible trip. My girlfriend and I came here for a night's stay, but the sound insulation was so bad that it was bizarre. I could hear the sound of using the microwave, chatting, and the TV. It turned out that the walls here were two doors. I suggest couples not to stay here. Any sound from the next room can be heard. In the morning, the guest next door imitated the sounds of me and my girlfriend making out. I was extremely angry. They even played a prank by knocking on my door last night. Don't stay here! The insults from the guest next door caused unprecedented damage to my and my girlfriend's psychology and the course of our trip. I hope you, the manager or owner, will pay attention! What the hell! And the shower here... The water couldn't flow through the sewer and all of it flowed onto the floor outside. I cleaned it up. The only thing worth noting is that the bed here is quite comfortable. If not for the poor sound insulation, I could have slept until noon.