Holiday Inn Express & Suites Waterloo - St. Jacobs Area by IHG

Reviews

• MG

  Michele Gibbons

  5 days ago
  3.0
  I gave it 3 stars only because the walls are paper thin and the room doors shut loudly. Also our tub filled with water while showering and drained slowly. Everything else about this hotel was great!
• DJ

  Dai Joshua

  Mar 10, 2026
  1.0
  This was truly a terrible trip. My girlfriend and I came here for a night's stay, but the sound insulation was so bad that it was bizarre. I could hear the sound of using the microwave, chatting, and the TV. It turned out that the walls here were two doors. I suggest couples not to stay here. Any sound from the next room can be heard. In the morning, the guest next door imitated the sounds of me and my girlfriend making out. I was extremely angry. They even played a prank by knocking on my door last night. Don't stay here! The insults from the guest next door caused unprecedented damage to my and my girlfriend's psychology and the course of our trip. I hope you, the manager or owner, will pay attention! What the hell! And the shower here... The water couldn't flow through the sewer and all of it flowed onto the floor outside. I cleaned it up. The only thing worth noting is that the bed here is quite comfortable. If not for the poor sound insulation, I could have slept until noon.
• TC

  Tim Cooper

  Mar 7, 2026
  5.0
  The staff at this Express really make it noteworthy. Front desk handled phone calls, grumpy guests and our check in efficiently and with a polite attitude. Bhavya in the kitchen kept the trays filled with breakfast that I actually enjoyed as the items were varied and tasty.
• TH

  Tracey Harris

  Feb 27, 2026
  5.0
  We had a great stay! The young fellow at front desk was very friendly, helpful & welcoming. We believe his name is Guandar. The room was quiet & clean. The breakfast was one of the best ones we have had, delicious! We will stay again. Thank you!
• LL

  liam

  Feb 25, 2026
  5.0
  The buffet was absolutely excellent with a great variety of fresh and delicious options. Everything was well-presented and perfectly maintained throughout. A special appreciation to SIMRAN for her outstanding service; she was attentive, professional, and made sure we were well taken care of. Her warm attitude truly enhanced the dining experience.