Business Details
About
HotelWedding VenueBusiness Meeting LocationsConference Center
Located just steps from the College Subway Station, Holiday Inn Toronto Downtown Centre is the perfect destination for both business and leisure. Our fully renovated hotel is a short walk to the iconic Eaton Centre, Michelin-star restaurants, and vibrant nightlife, giving you easy access to the best of the city.
Catch a concert or Blue Jays game at the Rogers Centre, enjoy a Leaf’s hockey or Raptors basketball game at Scotiabank Arena, or explore Toronto’s renowned cultural attractions—all just a quick subway ride away. Art lovers can reach the Theatre District, Art Gallery of Ontario, and the Royal Ontario Museum in just 10 minutes by car. For a unique experience, unwind at the Distillery District or explore Toronto like a local with the expert help from our team.
Looking for a meeting venue? Our state-of-the-art, fully renovated meeting rooms are equipped with everything you need for successful gatherings, whether it's a business meeting, wedding, or party. With exceptional catering and customized event packages, your next event will be a standout. Plus, enjoy complimentary Wi-Fi throughout the hotel and in all meeting spaces.
Start your day with a delicious and varied breakfast from our outstanding buffet. Our Thirty Restaurant serves lunch and dinner, while our Thirty Lounge offers expertly crafted cocktails from our skilled mixologists.
Location
Holiday Inn Toronto Downtown Centre by IHG
30 Carlton Street, Toronto, ON
M5B 2E9, Canada
Hours
Reviews
3.9
4,403 reviews
5 stars
1,657
4 stars
1,464
3 stars
700
2 stars
255
1 star
327
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Many guests reported issues with cleanliness, including dirty rooms, stained linens, and unpleasant odors.
Customer Service
Customer service experiences varied widely, with some guests praising staff while others reported rudeness and unhelpfulness.
Room Size
Numerous reviews mentioned that rooms were small and cramped, often not accommodating for the number of guests.
Location
The hotel is frequently praised for its excellent location, providing easy access to public transport and nearby attractions.
Noise Levels
Several guests complained about noise from outside and thin walls, impacting their ability to sleep.
- AMAngela Meersseman1 day ago3.0Hotel has very friendly staff and good security. Food is also great. However, our room was very small and smelt like toilet water. The pool area had the same smell and was very dirty. The pool deck was flooded with water and full of hair and dirt. The pool walls were also black from the water level up to the top. Definitely improvements needed. Also, their parking garage only goes up to 5 foot 7, so no pick up trucks or large suv’s can fit. Was not told this and it was very difficult to find nearby parking.
- NBNan Brooks3 days ago2.0Rooms look lovely, but the purpose is sleeping Good news! City sounds aren’t a problem Bad news. It’s because the HVAC system is so loud- at least it’s constant. And they have big ‘do not touch this button’ signs. At 2 am when I still couldn’t get my room below 74F, the front desk said ‘touch the button’. And then they probably wonder why people don’t abide by signs posted….
- ABAlicia BakerNov 15, 20251.0Honestly it was terrible. We only stayed here due to our daughter receiving surgery nearby. We booked it online and had selected one room type. Right before check-in my husband noticed that the room type was changed from what he booked. Luckily he was able to call and they were able to work something out and get it corrected. At check in we waited a while and then the person had multiple issues trying to charge the card provided. Ended up paying for one night and got told to come down in the morning and figure it out. Thankful for that! The stay was terrible. The shower had pubic hair sitting in it, beds were uncomfortable, the whole night we were woken up by sirens (for the location maybe the hotel should have made the rooms block more outside noise..) It was so bad we decided it would be better to sleep in our vehicle in the underground parking at the hospital. Be quieter and more comfortable. Pretty sad given the cost. Upon checkout we paid and left. Never once asked how it was. Anytime you call you get handed off to a voicemail after to inquire about how to you can earn a free stay. For being their "Flagship" hotel, it was a real disappointment.
- MSmaya slatNov 13, 20252.0Stayed here for my birthday weekend and it was a disappointing experience. I called to ask about checking in less than an hour early (3–4 pm when check-in is at 4) and was told I’d be charged extra, so I just waited in the lobby. At check-in, even though I booked and paid a week ahead, the front desk agent asked if the 7th floor was ‘okay’ and put me there. The next morning I was woken up at 9 am by extremely loud construction happening right down the hall, which continued until checkout - funny considering the ‘quiet zone’ signs in the hallway. The hallways are small and it was hard to walk through with my bags because of the giant bins full of wood and drywall for the construction workers. On top of that, it took 15 minutes to even get into an elevator because every elevator was arriving completely full. Overall, not worth the stay
- ARAmbra RovidaNov 6, 20253.0This was one of the best hotels were we stayed on our vacation, clean and brand new. The point is that we did check in with a very rude receptionist: a man rude with tourists, as he found out we were italians he started to talk to us only with gestures, pointing us where to sign with no words or explanations. He also gave us a small room with no view at all, and we said that we were on honey moon. He was very surprised when I started to talk fluently in english asking for the parking, he also said "your english is very good". I said that I used to live in the USA and then he changed his behave. We also found a coffee stain on our bed, but the other female receptionist was very kind to us, she agologize a lot and offered us breakfast for the next day (which was actually very good). Hope this will be helpful for your staff in the future, as tourists are your main source of gain.
Frequently Asked Questions About Holiday Inn Toronto Downtown Centre by IHG
What are the check-in and check-out times at Holiday Inn Toronto Downtown Centre?
Check-in time is at 4:00 PM and check-out time is at 11:00 AM.
Does the hotel offer free Wi-Fi for guests?
Yes, complimentary Wi-Fi is available in public areas throughout the hotel.
Are pets allowed at this hotel?
No, pets including cats and dogs are not allowed at the hotel.
Is there parking available that is accessible for guests with mobility impairments?
Yes, the hotel offers accessible parking for guests with mobility needs.
Does the hotel provide any amenities for business travelers?
Yes, the hotel has a business center and nine meeting rooms equipped for successful events and gatherings.
What dining options are available at the hotel?
The hotel features one restaurant, Thirty Restaurant and Lounge, serving breakfast, lunch, dinner, and expertly crafted cocktails at the bar.
What nearby attractions can guests visit that's close to the Holiday Inn Toronto Downtown Centre?
Guests can easily visit the Eaton Centre, Rogers Centre for concerts and Blue Jays games, Scotiabank Arena for hockey and basketball games, the Theatre District, Art Gallery of Ontario, Royal Ontario Museum, and the Distillery District for cultural and leisure activities.
Is the hotel located near public transit to access Toronto's attractions?
Yes, the hotel is just steps away from the College Subway Station, making it convenient for guests to explore the city’s attractions.
Are there any nearby convenient stores or places to shop close to the hotel?
Yes, guests can find Sunny Gift Shop, a convenience and souvenir store, and Safeway Tours for travel services and shopping nearby.
Are there wellness and recreational facilities available at the hotel?
Yes, the hotel features an indoor pool, hot tub, spa, and fitness center with elliptical machines, treadmills, and free weights.